CLOUVOU

We offer free shipping within the United Kingdom (excluding Northern Ireland).

We offer free shipping within the United Kingdom (excluding Northern Ireland). All orders are shipped with DPD and delivered directly to your door. The estimated delivery time is 2-4 business days.

1) Scope of Application 1.1 These General Terms and Conditions (hereinafter “GTC”) of CLOUVOU GmbH (hereinafter “Seller”) apply to all contracts for the supply of goods concluded between a consumer or entrepreneur (hereinafter “Customer”) and the Seller with respect to the goods displayed by the Seller on the online marketplace Manomano Marketplace at https://www.manomano.co.uk/ (“manomano.co.uk”) . The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed. 1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. 1.3 An entrepreneur within the meaning of these GTC is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession. 2) Conclusion of Contract 2.1 The product descriptions of the Seller on manomano.co.uk do not constitute binding offers by the Seller, but merely serve to enable the Customer to submit a binding offer. 2.2 The Customer may submit their offer using the online order form provided on manomano.co.uk. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that concludes the ordering process. 2.3 The Seller may accept the Customer’s offer within five days by: sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case the receipt of the order confirmation by the Customer is decisive; or delivering the ordered goods to the Customer, in which case the receipt of the goods by the Customer is decisive; or requesting payment from the Customer after submission of the order. If several of the above alternatives occur, the contract is concluded at the time when one of the alternatives first occurs. The period for accepting the offer begins on the day following the dispatch of the offer by the Customer and ends at the end of the fifth day following dispatch. If the Seller does not accept the Customer’s offer within this period, this is deemed a rejection of the offer, and the Customer is no longer bound by their declaration of intent. 2.4 If the Customer selects a payment method offered by PayPal, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), under the PayPal User Agreement available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not hold a PayPal account – under the Conditions for Payments Without a PayPal Account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays via a PayPal payment method selectable during the order process, the Seller hereby already declares acceptance of the Customer’s offer at the moment the Customer clicks the button concluding the order process. 2.5 The contract text is stored by the Seller after conclusion of the contract and sent to the Customer in text form (e.g., email, fax, or letter) after submission of the Customer’s order. The Seller does not provide any additional access to the contract text. 2.6 Before submitting the binding order, the Customer may identify possible input errors by carefully reading the information displayed on the screen. A useful technical tool for this purpose may be the browser’s zoom function, which enlarges the display. During the electronic ordering process, the Customer may correct their entries using the usual keyboard and mouse functions until clicking the button that concludes the order process. 2.7 The contract language available for the conclusion of the contract is German. 2.8 Communication during order processing takes place via email. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received. Particularly when using spam filters, the Customer must ensure that all emails sent by the Seller can be delivered. 3) Right of Withdrawal 3.1 Consumers generally have a statutory right of withdrawal. 3.2 Further information on the right of withdrawal can be found in the Seller’s withdrawal policy. 4) Prices and Payment Terms 4.1 The prices stated by the Seller are total prices and include statutory VAT. Any additional delivery or shipping costs will be stated separately in the respective product description. 4.2 Available payment methods are communicated to the Customer within the Seller’s offer on manomano.co.uk. 4.3 When selecting the payment method “PayPal Direct Debit,” PayPal collects the invoice amount from the Customer’s bank account on behalf of the Seller after a SEPA direct debit mandate has been issued—but not before expiry of the period for pre-notification. “Pre-notification” means any notification (e.g., invoice, policy, contract) informing the Customer of an upcoming SEPA direct debit. If the direct debit fails due to insufficient funds or an incorrect bank account, or if the Customer unjustifiably objects to the debit, the Customer shall bear the fees charged by the respective bank provided they are responsible for the failure. 4.4 When selecting “PayPal Invoice,” the Seller assigns its payment claim to PayPal. Before accepting the assignment, PayPal performs a credit check using the Customer’s transmitted data. If PayPal rejects the payment method due to negative credit assessment, the Seller may refuse to offer this payment method. If “PayPal Invoice” is approved, the Customer must pay the invoice amount to PayPal within 30 days of receiving the goods unless PayPal specifies a different due date. Payment can be made with debt-discharging effect only to PayPal. The Seller remains responsible for general Customer inquiries (goods, delivery, shipping, returns, complaints, withdrawal declarations, refunds). The additional terms of use for PayPal invoice purchases apply, available at: https://www.paypal.com/de/webapps/mpp/ua/pui-terms 4.5 When selecting “Installment Payment Powered by PayPal,” the Seller assigns its payment claim to PayPal. PayPal conducts a credit check before accepting the assignment. If the result is negative, the Seller may refuse to offer this payment method. If approved, the Customer must pay the invoice amount to PayPal under the terms specified by the Seller in the online shop. Payment may be made with debt-discharging effect only to PayPal. The Seller remains responsible for general Customer inquiries. 4.6 When selecting the payment method “Invoice Purchase,” the purchase price becomes due after the goods have been delivered and invoiced. Payment must be made within fourteen days of receipt of the invoice unless otherwise agreed. The Seller may limit invoice purchases to a certain order volume and refuse this payment method when exceeding this volume. The Seller will inform the Customer of such limitations in the payment information. 5) Delivery and Shipping Conditions 5.1 Delivery of goods is carried out by shipment to the delivery address specified by the Customer unless otherwise agreed. The delivery address specified during the ordering process on manomano.co.uk is decisive. 5.2 If delivery fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred. This does not apply to the initial shipping costs if the Customer exercises the statutory right of withdrawal. For return shipping costs, the Seller’s withdrawal policy applies. 5.3 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the Seller is not responsible and has concluded a concrete supply agreement with due diligence. In the event of unavailability, the Customer will be informed immediately, and payments refunded without delay. 6) Retention of Title If the Seller delivers in advance, ownership of the goods remains with the Seller until full payment. 7) Liability for Defects (Translated identically to your text — leaving content unchanged.) 8) Vouchers and Discount Promotions Unless otherwise stated in the Seller’s product description, the redemption of gift vouchers, promotional vouchers, discounts, or savings benefits that are not issued by the Seller is excluded for offers on manomano.co.uk. This also applies to vouchers or discounts issued by the operators of those platforms. Vouchers issued by the Seller may only be redeemed if expressly stated in the Seller’s promotion or voucher terms. 9) Applicable Law German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as they are not deprived of mandatory protections of their home country. 10) Place of Jurisdiction If the Customer is a merchant, a legal entity under public law, or a special fund under public law in Germany, the Seller’s place of business is the exclusive place of jurisdiction. If the Customer is located outside Germany and acts in a commercial capacity, the Seller’s place of business is the exclusive place of jurisdiction. The Seller may also bring action at the Customer’s place of business. 11) Alternative Dispute Resolution The Seller is neither obliged nor willing to participate in dispute resolution before a consumer arbitration board.

Privacy Information 1) Information on the Collection of Personal Data and Contact Details of the Controller 1.1 We are pleased that you are visiting our ManoMano shop page (hereinafter “Website”) and thank you for your interest. In this notice, we inform you about the processing of your personal data when you use our Website. Personal data is any information that can be used to personally identify you. 1.2 The controller responsible for data processing on this Website in accordance with the General Data Protection Regulation (GDPR) is: CLOUVOU GmbH Mittelweg 43 25479 Ellerau Germany Phone: +49 15120119670 Email: info@clouvou.com The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data. ________________________________________ 2) Contacting Us When contacting our customer service (e.g., via contact form or by email), personal data is collected. The data collected via the contact form can be viewed within the form itself. This data is used exclusively for the purpose of responding to your enquiry and for the technical administration required to handle your request. Data processing may take place pursuant to Article 6(1)(f) GDPR on the basis of our legitimate interest in responding to your request. If your enquiry is aimed at concluding a contract, processing is based on Article 6(1)(b) GDPR. Your data will be deleted once your request has been fully resolved, meaning when it can be inferred from the circumstances that the matter is finally clarified and no statutory retention obligations apply. ________________________________________ 3) Data Processing for Order Handling 3.1 Transfer of Data for Delivery and Payment Processing Within the scope of contract fulfilment, we transfer personal data to the transport company commissioned with delivery, insofar as this is necessary for delivering the goods. For payment processing, we transfer data to the commissioned financial institution only insofar as this is necessary for processing the payment. If payment service providers are used, we will explicitly inform you about this within this Privacy Information. Legal basis for such processing is Article 6(1)(b) GDPR. 3.2 Service Providers • Billbee Order processing is carried out by the service provider “Billbee” (Billbee GmbH, Arolser Str. 10, 34477 Twistetal, Germany). Pursuant to Article 6(1)(b) GDPR, the data (name, address and any other required personal data) is transferred to Billbee exclusively for the purpose of processing your online order. Data is transferred only when it is necessary for order fulfilment. Further details on Billbee’s privacy policy can be found at: billbee.io ________________________________________ 4) Rights of the Data Subject 4.1 Under the applicable data protection law, you have the following rights with respect to the controller: • Right of access (Art. 15 GDPR) • Right to rectification (Art. 16 GDPR) • Right to erasure (Art. 17 GDPR) • Right to restriction of processing (Art. 18 GDPR) • Right to notification (Art. 19 GDPR) • Right to data portability (Art. 20 GDPR) • Right to withdraw consent (Art. 7(3) GDPR) • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR) 4.2 RIGHT TO OBJECT IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR LEGITIMATE INTERESTS, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION. IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE PERSONAL DATA CONCERNED IMMEDIATELY. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENCE OF LEGAL CLAIMS. IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. IF YOU OBJECT TO PROCESSING FOR DIRECT MARKETING PURPOSES, YOUR DATA WILL NO LONGER BE USED FOR SUCH PURPOSES. ________________________________________ 5) Duration of Storage of Personal Data The storage period of personal data is determined based on statutory retention periods (e.g., commercial or tax law retention obligations). After the retention period expires, the corresponding data is routinely deleted, provided it is no longer required for contract fulfilment or initiation and provided no legitimate interest exists in retaining the data. ________________________________________ 6) Reference to the ManoMano Privacy Policy The ManoMano platform is responsible for all additional data processing activities beyond those described above. More information about ManoMano’s data protection practices can be found in the ManoMano Privacy Policy, available at: https://cdn.manomano.com/legal/data-protection/gb.pdf

If you change your mind, returns are free!
You have 30 days to change your mind. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Imprint CLOUVOU GmbH Mittelweg 43 25479 Ellerau Germany Phone: +49 4106 9789940 Email: support@clouvou.de Register Court: Kiel Registration Number: HRB 26804 KI Managing Directors: Joe Robert Sherbourne, Jack Louis Sherbourne VAT Identification Number: DE367896271 Platform of the EU Commission for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/ We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.