Marsh Mallow Mattress

At MAAHSHMALLOW, we strive to provide a seamless and hassle-free delivery experience, ensuring your new mattress arrives safely and promptly. Below is everything you need to know about our shipping process. Free Standard Delivery We offer free standard delivery on all mattress orders over £100 within the UK. No hidden fees or extra charges — just high-quality service, delivered to your doorstep. Order Processing & Delivery 1) Order Processing Time: All orders are typically processed within 1-2 business days after purchase. 2) Delivery Time: Once processed, your mattress will typically arrive within 7-10 business days. 3) Please note: Delivery times may vary depending on your location. We’ll notify you of any changes or delays.

Standard Delivery Only We currently only offer standard delivery via a trusted delivery partner. While we strive to ensure timely and safe delivery, please keep in mind the following: To Residential Areas: Delivery is made to the ground floor or the first accessible floor of your residence. For Apartments Without Elevators: If your apartment is above the ground floor and there is no elevator, our delivery team may not be able to carry the mattress upstairs. In this case, the mattress will be delivered to the building entrance. If you live in a multi-storey building with an elevator, we will deliver directly to your apartment floor. Delivery Locations We currently deliver to all areas within the UK, including England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not ship to the Channel Islands or the Isle of Man at this time. Packaging & Sustainability We are committed to reducing our environmental impact. All of our mattresses are compressed and rolled for efficient, eco-friendly delivery. Packaging materials are fully recyclable. Missing or Damaged Items If your mattress arrives damaged or if there are any issues with your order, please contact us within 7 days of receiving the delivery. We will resolve the issue as quickly as possible. Changes to Shipping Information If you need to modify your delivery address or any other details, please contact our customer service team at least 24 hours before your order is shipped. Once your mattress has been dispatched, we may not be able to make changes. Customer Support If you have any questions about your order or delivery, feel free to contact our customer support team at In@Marshmallow.co.uk. We’re always here to assist you.

MarshMallow Mattress Limited is committed to conducting its tax affairs in accordance with all applicable United Kingdom tax laws, regulations, and HMRC guidance. The company seeks to ensure that all tax obligations are met accurately, transparently, and within the required timeframes. The company adopts a responsible and low-risk approach to tax planning, ensuring that any planning undertaken supports genuine commercial activity and reflects the economic substance of transactions. [Company Name] does not engage in aggressive tax avoidance arrangements or artificial structures designed solely to reduce tax liabilities. MarshMallow Mattress Limited aims to maintain an open, honest, and constructive relationship with HMRC, providing accurate and complete information and addressing any areas of uncertainty in a timely manner. Where appropriate, professional tax advisers are engaged to support compliance and manage tax risks effectively.

MAAHSHMALLOW mattress operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MAAHSHMALLOW mattress is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully: https://marshmallowmattress.co.uk/policies/privacy-policy

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Our Story MAAHSHMALLOW was born from a simple belief: a great life begins with a great night's sleep. In a world full of distractions and stress, we are committed to crafting mattresses that offer not just comfort, but true restorative sleep. Our mission is to help people wake up feeling refreshed, rejuvenated, and ready to conquer the day.Each MAAHSHMALLOW mattress is designed with precision, using premium materials and innovative technology to ensure the best sleep experience. We believe that by elevating sleep quality, we can elevate life itself.