Parrot Uncle

All products are delivered free of charge

Products are usually dispatched within two days of receiving your order. Delivery times depend on the distance to the delivery address and are typically between 3 and 15 days. Some products are dispatched in two or more parcels and may be transported by different logistics providers, meaning they may arrive at different times. Please wait patiently until all parcels have arrived before you begin assembly. Translated with DeepL.com (free version)

TAX AND VAT INFORMATION All prices displayed on our product listings are inclusive of any applicable Value Added Tax (VAT) and other taxes required by the laws of the buyer's country, unless otherwise stated. Our company is duly registered for VAT in the European Union and complies with all tax obligations applicable to cross-border sales within the EU (including OSS/IOSS schemes where relevant) and the United Kingdom. A valid invoice including the seller's VAT number, the applicable tax rate, and the total amount of VAT charged will be issued for every order and made available to the buyer through their ManoMano personal account after the order is confirmed. For B2B (professional) buyers requiring a specific VAT invoice or claiming intra-community VAT exemption, please contact us via your ManoMano personal account with your valid VAT identification number prior to shipment. We reserve the right to verify any VAT number provided through the official VIES database. Customs duties and import taxes, where applicable for deliveries outside the European Union, are the responsibility of the buyer, unless specifically stated otherwise in the product listing. For any tax-related inquiry, please contact us through the ManoMano messaging system. We will respond within 2 business days.

SECURITY AND CONFIDENTIALITY OF PERSONAL DATA We are fully committed to protecting the privacy, security, and confidentiality of our customers' personal data, in strict compliance with the EU General Data Protection Regulation (GDPR – Regulation 2016/679) and, where applicable, the UK Data Protection Act 2018. 1. Data collected The personal data we process (first name, last name, delivery address, billing address, phone number, email address, and order details) is collected exclusively through the ManoMano platform for the purpose of processing, shipping, invoicing, and providing after-sales support for your order. 2. Purpose of processing Your personal data is used solely to: - Fulfill and deliver your order - Issue invoices and manage payments via ManoMano - Handle returns, refunds, and warranty claims - Respond to your customer service inquiries - Comply with our legal and tax obligations 3. Data sharing We will never sell, rent, or disclose your personal data to any third party for marketing purposes. Your data may only be shared with: - Carriers and logistics partners, strictly limited to information required for delivery - Public authorities, when required by law - ManoMano, as joint data controller of the platform 4. Data retention Personal data is retained only for as long as necessary to fulfill the purposes described above and to comply with applicable legal retention periods (in particular accounting and tax obligations). 5. Data security We implement appropriate technical and organizational measures (secure servers, restricted access, encryption of sensitive data, confidentiality agreements with our staff) to protect your personal data against unauthorized access, alteration, disclosure, or destruction. 6. Your rights In accordance with GDPR, you have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data. To exercise these rights, please contact us through your ManoMano personal account. We will respond within one (1) month of receipt of your request. For further information regarding the joint processing of personal data by ManoMano, please refer to ManoMano's Data Protection Policy available on the platform.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
If the product is already damaged or defective upon delivery, you do not need to return it;
we will then send you a new product or refund the purchase price.

Parrot Uncle, a brand of Eileen Grays LLC, founded in 2013, specialises in modern and elegant ceiling fans and lights that combine functionality and design. The brand offers a wide range of products, from rustic or modern pendant lights to innovative fan-light solutions (ceiling fans with lighting), and uses high-quality materials such as wood, metal and glass. By utilising energy-efficient DC motors and smart features, Parrot Uncle creates solutions that bring comfort, efficiency and aesthetic appeal to every home at competitive prices.