Tool Brit

Free standard shipping available for UK mainland orders above £128.99. Otherwise; UK Mainland: £6.95 Highlands & Scottish Isles: £19.99 Isle of Wight: £15.95 Channel Islands & Man & Northern Ireland: £35

All orders are delivered using our vans or our special courier service. Deliveries are normally made on mondays to fridays unless special arrangements has been agreed. Your order will be dispatched within 2-3 working days of receipt (or sooner) using the service you have indicated. 2 – 3 WORKING DAYS DELIVERY Next day delivery is available on all stock items ordered before 3:00pm (Monday – Thursday) irrespective of order value unless stated otherwise. Next Working Day Service is not available to UK offshore and Highlands. Next Working Day Service is not available on heavy items. HEAVY ITEM DELIVERY Some products have been classified as a heavy item and will incur extra shipping charge. Please allow 2-3 working days for delivery SPECIAL DELIVERY OPTIONS Saturday Deliveries - Please contact us for carriage cost. Export Deliveries - Please contact us for carriage cost RETURNS If, within 14 days, you wish to return an item for any reason the item must not have been used/opened and in resalable and working order, if this criteria is met the customer will be fully responsible for shipping the item/items back to us, this is to protect us from any form of collection fee we might experience and upon receipt of goods a refund will be issued should the item be in suitable condition. If, within 30 days, you wish to return a damaged/faulty (manufacturer fault or damaged in transit) item, we will be responsible for collecting the item or items from you and a replacement sent out to you. BACK ORDERS If your item is not in stock, we will back order for you. You will always be emailed with the expected delivery date and you will have the option to cancel your order if you would rather not wait. A refund would be made in this instance. TAX CHARGES For all orders placed for delivery within the UK or European Union, 20% VAT will be added. Orders placed for export outside of the EU can be supplied VAT free. Please contact us for details.

Product price including VAT

Protecting your privacy and the personal information you provide us is our top priority at Tool Britannia. For this reason, Tool Britannia do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. we want our users to fully understand what information we collect, how we use this information, and the steps we take to protect your personal information. Please read this privacy policy to learn more about the policies and procedures we have put in place to achieve this goal. In addition, we want our users to feel comfortable that we take all necessary steps to protect their personal information. Toolbritannia do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store your username if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. We only collect personal information about users that we consider necessary for providing our services in an efficient, and user-friendly manner, including your name, address, phone number and email address. We do not store your credit card details as payments are done via a secured payment gateway using secure socket layer technology (SSL). We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. We reserve the right to make changes and any change will be communicated. If you have any questions regarding our privacy policy please contact us by e-mail at: support@toolbritannia.co.uk

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
If, within 14 days, you wish to return an item for any reason the item must not have been used/opened and in resalable and working order, if this criteria is met the customer will be fully responsible for shipping the item/items back to us, this is to protect us from any form of collection fee we might experience and upon receipt of goods a refund will be issued should the item be in suitable condition.

Melbury House, 34 Southborough Road, Bromley, Kent, BR1 2EB Company number 08113160