The largest choice of DIY products

The seller is located at Wallasey, United Kingdom

74%
positive reviews
over the last 90 days

What the seller has to say

« We source genuine, top quality goods from all the major manufacturers, buy in large quantities and pass on the savings to yourselves. We work on a very small margin therefore we hope to build up a reputation of unrivalled price, quality and service. Why go searching the High Street for items and paying extortionate petrol and parking charges when you can read about it online and order it directly us? We offer a complete range of hand tools, power tools, fixings, fasteners, PPE and workwear as well as consumables such as silicones, sealants and adhesives from all the top manufacturers. »

Customer reviews (192)
Profile Image Vanessa.K62 1 reviews given 0 upvotes
Bought on 02/12/2019 Published on 13/12/2019

Always deliver on time and products always as expected. Read more
Profile Image Peter.M455 0 reviews given 0 upvotes
Bought on 31/10/2019 Published on 12/12/2019

Very Poor, product did not match website description. Returned the goods at my own cost and still waiting for refund a month after returning goods. Read more
Profile Image Stephen.R115 3 reviews given 0 upvotes
Bought on 28/11/2019 Published on 11/12/2019

just as ordered Read more
Profile Image Mohammed.A116 2 reviews given 0 upvotes
Bought on 20/11/2019 Published on 03/12/2019

Rubbish pound land quilty Read more
Profile Image Mary.E10 1 reviews given 0 upvotes
Bought on 10/11/2019 Published on 22/11/2019

Speedy delivery, kept well informed. Collected from post Office Depot as out when postman called. Read more
Profile Image Richard.S405 10 reviews given 0 upvotes
Bought on 08/11/2019 Published on 19/11/2019

Great product Read more
Profile Image Rooke.P 1 reviews given 0 upvotes
Bought on 25/10/2019 Published on 11/11/2019

No product has been delivered, I was told my car ramps have been delivered and signed for in a different part of the country. I have contacted the seller and ManoMano, but obviously its FINE to accept my payment and not complete the delivery, and then lie about a tracking number from Fedex saying the parcel was delivered and signed for which is completed rubish. You have my delivery and billing address which are the same, so why would it be sent to a different part of the world and signed by someone who is not me? Shut your website down and stop scamming customers!! Read more
Profile Image Tim.W70 0 reviews given 0 upvotes
Bought on 29/10/2019 Published on 11/11/2019

Already two weeks late with no feedback. I don’t think I’m hard to please, but this is a shocking service experience. Read more
Profile Image Phillip.H31 1 reviews given 0 upvotes
Bought on 27/10/2019 Published on 06/11/2019

The tacking system needs some work. Read more
Profile Image John.M437 1 reviews given 0 upvotes
Bought on 21/10/2019 Published on 01/11/2019

The term "heavy duty" is open to much interpretation. For me its definitely not heavy duty. Read more
Detailed terms of sale
  • We offer FREE delivery throughout mainland UK.

    We do make additional charges to the following areas due to the increased costs charged by couriers.

    Isle of Man, Scilly Isles, Scottish Islands, Scottish Highlands and Northern Ireland.

    Mainland UK is defined by the delivery area set by our couriers.

  • Mainland UK is defined by the delivery area set by our couriers.
  • Product price and shipping including VAT.
  • Privacy Policy

    This privacy policy sets out how Top Tools Direct uses and protects any information that you give Top Tools Direct when you use this website. Top Tools Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Top Tools Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
    What we collect
    We may collect the following information:
    name
    contact information including email address
    demographic information such as postcode, preferences and interests
    other information relevant to customer surveys and/or offers
    For the exhaustive list of cookies we collect see the List of cookies we collect section.
    What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    Internal record keeping.
    We may use the information to improve our products and services.
    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    How we use cookies
    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
    Links to other websites
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
    Controlling your personal information
    You may choose to restrict the collection or use of your personal information in the following ways:
    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@toptoolsdirect.com
    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
    List of cookies we collect
    The table below lists the cookies we collect and what information they store.
    COOKIE name
    COOKIE Description
    CART
    The association with your shopping cart.
    CATEGORY_INFO
    Stores the category info on the page, that allows to display pages more quickly.
    COMPARE
    The items that you have in the Compare Products list.
    CURRENCY
    Your preferred currency
    CUSTOMER
    An encrypted version of your customer id with the store.
    CUSTOMER_AUTH
    An indicator if you are currently logged into the store.
    CUSTOMER_INFO
    An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS
    Stores the Customer Segment ID
    EXTERNAL_NO_CACHE
    A flag, which indicates whether caching is disabled or not.
    FRONTEND
    You sesssion ID on the server.
    GUEST-VIEW
    Allows guests to edit their orders.
    LAST_CATEGORY
    The last category you visited.
    LAST_PRODUCT
    The most recent product you have viewed.
    NEWMESSAGE
    Indicates whether a new message has been received.
    NO_CACHE
    Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART
    A link to information about your cart and viewing history if you have asked the site.
    POLL
    The ID of any polls you have recently voted in.
    POLLN
    Information on what polls you have voted on.
    RECENTLYCOMPARED
    The items that you have recently compared.
    STF
    Information on products you have emailed to friends.
    STORE
    The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE
    Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS
    The products that you have recently viewed.
    WISHLIST
    An encrypted list of products added to your Wishlist.
    WISHLIST_CNT
    The number of items in your Wishlist.
  • Returning Faulty Items:

    If we have supplied an item that is faulty (or goes faulty within the first 7 days of receipt) please call our Returns Department immediately. We will discuss the fault with you and arrange for a collection of the goods. Goods must be packaged appropriately (minimising the scope for any damage in transit)

    Once we have received the goods back from you and satisfied ourselves (and sometimes the manufacturer) that the alleged defects are as reported, we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

    Please note that most tool manufacturers we deal with offer a 12 month warranty on their products. If the item you have purchased from us develops a manufacturing defect within that 12 month period, please contact us at the earliest opportunity and we will handle the warranty issue with the manufacturer on your behalf.


    Returning Damaged Items:

    If an item arrives with you that has been damaged in transit you must inform us of this damage within 7 days of receipt of the item. Unfortunately we cannot accept claims for damaged items after 7 days have lapsed.

    We will discuss the damage with you and should a replacement item be called for we will arrange for our courier to deliver a replacement to you and collect the damaged item at the same time.

    You will need to make yourself available to affect the exchange. You must also enclose your invoice or delivery note with the damaged goods. Goods must be packaged appropriately (minimising the scope for any damage in transit)

    We reserve the right to request images of the damaged item or request that the item come back to us in the first instance for inspection of the damage before sending a replacement.


    Returning Incorrectly Supplied Items:

    If in the unlikely event we have supplied an item incorrectly, please contact us within 7 days and we will arrange for the item to be collected from you and the item you actually ordered to be delivered at the same time.

    In certain circumstances we may ask for the incorrect item to be returned ahead of the replacement being sent.

    You will need to make yourself available to affect the exchange so that the courier driver can affect the switch. You must also enclose your invoice or delivery note with the incorrect item.

    Goods must be packaged appropriately (minimising the scope for any damage in transit)


    Returning Incorrectly Ordered Items:

    We endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you need to return any item to us, we will allow you to do so within 7 days of receipt of the item.

    Please contact our Returns Department at info@toptoolsdirect.com at the earliest opportunity to have a return request authorised. You will be asked to include your invoice or delivery note with the item which must be packaged appropriately (minimising the scope for any damage in transit) before returning to us.

    You must arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in perfect condition so that they can be re-sold as new. As such, original packaging, swing tickets, instruction booklets, etc. must be enclosed with the item.

    Upon receipt and after satisfactory inspection, we will issue you with a refund for the item you have returned within 7 days. Please note some items may incur a re-stocking charge - we will clarify this with you when discussing the return.
  • Unit 3 Falcongate Industrial Estate,
    Old Gorsey Lane,
    Wallasey,
    CH44 4HD,
    UK

    Company Registration No - 10932663
    VAT Registration No - GB277438269