The largest choice of DIY products

The seller is located at Salford, United Kingdom

83%
positive reviews
over the last 90 days
Customer reviews (215)
Profile Image kenneth-ro 4 reviews given 0 upvotes
Bought on 02/12/2018 Published on 05/05/2019

I am happy with the seller but not the drill handle attachment. Read more
Seller's reply
Hi there! Thank you for leaving us a rating and I am pleased to hear that you are happy with our customer service. In regards to the comments you have made about the product, we would love to take a look at this for you and offer a suitable resolution. Please can you send an email to support@vonhaus.com with your order details? I look forward to hearing from you shortly! Tom
Profile Image Gary.S50 1 reviews given 0 upvotes
Bought on 21/03/2019 Published on 29/03/2019

It is 8 days since the order and 4 days since the used one was returned and still no replacement product. Read more
Seller's reply
Good afternoon Thank you for your feedback. I am sorry that you had to return your original order to us. I can see that a replacement was sent and delivered at the end of March. If you have any further questions or queries, please don't hesitate to get in touch. Kind regards Robert
Profile Image Malcolm.B19 0 reviews given 0 upvotes
Bought on 09/05/2019 Published on 16/05/2019

2nd and 3rd delivery attempts to 123a not 123.impossible to contact hermes so lost all interest in this and would like a refund Read more
Seller's reply
Hi there! Thank you for leaving us a rating . I am sorry to hear that there have been issues with your delivery. We would love to take a look at this for you and offer a suitable resolution. Please can you send an email to support@vonhaus.com with your order details? I look forward to hearing from you shortly!
Profile Image Bardin.R 1 reviews given 0 upvotes
Bought on 02/05/2019 Published on 17/05/2019

Haven't received item, so no not happy Read more
Seller's reply
Hi there! Thank you for leaving us a rating . I am sorry to hear that there have been issues with your delivery. We would love to take a look at this for you and offer a suitable resolution. Please can you send an email to support@vonhaus.com with your order details? I look forward to hearing from you shortly! Robert
Profile Image Nicole.S178 1 reviews given 0 upvotes
Bought on 28/03/2019 Published on 09/04/2019

Plugs that don't snap would be helpful Read more
Seller's reply
Good afternoon Thank you for your feedback. We really appreciate your comments. I am sorry that you have had this problem with your order and I have sent you an email regarding the issue that you have raised. I look forward to hearing from you. Kind regards Robert
Profile Image Tracy.R12 1 reviews given 0 upvotes
Bought on 23/03/2019 Published on 31/03/2019

Disappointed that the product is in such a state Read more
Seller's reply
Good afternoon Thank you for taking the time to leave us your feedback. I am sorry that you had issues with your order and i have emailed you regarding this. Kind regards Robert
Profile Image Deborah.B93 0 reviews given 0 upvotes
Bought on 28/01/2019 Published on 13/02/2019

customer service rubbish Read more
Profile Image Natasha .H 1 reviews given 0 upvotes
Bought on 30/03/2019 Published on 24/04/2019

Improve customer service Read more
Seller's reply
Good morning. Thank you for your review. I am sorry that you have had some issues and I would like to resolve this for you as quickly as I can. I can see that you emailed us on the 11th April regarding your delivery and that one of my colleagues responded to you on the same day. However, I have been unable to locate a response from you to that email. Please can you email us to let us know how you would like to proceed. Many thanks. Robert
Profile Image Tracey.B 0 reviews given 0 upvotes
Bought on 27/02/2019 Published on 05/03/2019

Disgusting service no response to my complaints Read more
Profile Image Whereisit 0 reviews given 0 upvotes
Bought on 08/04/2019 Published on 26/04/2019

Money taken immediately E-mail request to review product However still waiting for product and no communication from seller Read more
Seller's reply
Hi there! Thank you for leaving a review and I am sorry to hear that you have experienced this issue. I have checked on my system and I can see that my colleague has contacted you directly in regards to this. Please can you let us know your preferred option so that we can proceed and resolve this for you quickly. Kind regards Tom
Detailed terms of sale
  • Product price and shipping including VAT.
  • 1. This privacy notice aims to give you information on how we collect and processes your personal data through your use of our sites, including any data you may provide through our sites when you sign up to our newsletter, purchase a product or register an account with us.

    Our sites are not intended for children and we do not knowingly collect data relating to children.

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

    2. The Data We Collect About You
    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data that you give us through our sites or by using our applications, corresponding with us by phone, e-mail or otherwise about you which we have grouped together as follows:

    a) Identity Data includes first name, middle name, maiden name, last name, username or similar identifier.
    b) Contact Data includes billing address, delivery address, email address and telephone numbers.
    c) Financial Data includes bank account and payment card details.
    d) Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
    e) Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our sits.
    f) Profile Data includes your username and password, purchases or orders made by you.
    g) Usage Data includes information about how you use our sites, products and services.
    h) Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific site feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    If you fail to provide personal data

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may be unable to process an order for a product or we may have to cancel a product you have ordered with us but we will notify you if this is the case at the time.
  • Returns Policy
    1. Introduction

    1.1 We understand that from time to time you may wish to return a product to us.

    1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

    1.3 This policy shall apply [to all of our customers, irrespective of their geographical location.

    1.4 This policy shall apply to all orders submitted through domu.co.uk.

    1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

    2. Returns

    2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

    (a) we receive the returned product within 30 days following [the date of dispatch of the product to you];

    (b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

    (c) you comply with the procedure set out in this policy in relation to the return of the product; and

    (d) none of the exclusions set out in this policy apply.

    3. Returns procedure

    3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

    3.2 Products returned under this policy must be sent via the method stipulated by customer service agent to:

    DOMU Brands C/O Torque Logistics ,Martland Park ,3 Challenge Way,Wigan, WN5 0LD.

    3.3 You will be responsible for paying postage costs associated with returns under this policy.

    4. Exclusions

    4.1 The following kinds of products may not be returned under this policy:

    (a) food, drink and any other products liable to deteriorate within the period of [3 months] following dispatch;

    (b) DVDs, CDs and other audio or video or audio-visual recordings;

    (c) computer software (whether on CD-ROM, DVD-ROM or otherwise);

    (d) newspapers, periodicals, magazines or similar products;

    (e) toiletries and cosmetics;

    (f) any product made to your specification;

    (g) any product made to order;

    (h) any product personalised or adapted for you;

    (i) gift vouchers; or

    5. Refunds

    5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

    5.2 We will not refund to you the original delivery charges relating to the returned product.

    5.3 We will not refund to you any costs you incur in returning the product to us.

    5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

    6. Improper returns

    6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

    (a) we will not refund the purchase price or exchange the product;

    (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

    (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

    7. Our details

    7.1 This website is owned and operated by DOMU Brands Ltd.

    7.2 Our principal place of business is at 5th Floor, The Tower, Deva Centre, Salford, M3 7BF.

    7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to support@domu.co.uk or by telephone on 0161 8335 443.
  • DOMU Brands Limited, Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF