The seller is located at , United Kingdom

87%
positive reviews
over the last 90 days
Customer reviews (846)
Profile Image Rosemary.S37 1 reviews given 0 upvotes
Bought on 03/09/2020 Published on 15/09/2020

Very efficient Arrived early and good price point Read more
Profile Image Anthony.P968 2 reviews given 0 upvotes
Bought on 21/08/2020 Published on 15/09/2020

Excellent. Everything worked like clockwork. Read more
Profile Image Umar.H5f3b6e2550d5d 1 reviews given 0 upvotes
Bought on 18/08/2020 Published on 15/09/2020

poor customer service staff don’t care about customers values, due to not liking my item they said £40 return fee when the item is 100cm tall and 40cm wide, £40 return fee is tak ring the piss as other companies don’t charge that much and also google reviews are very bad read before you buy Read more
Profile Image Sue.J8 2 reviews given 0 upvotes
Bought on 23/08/2020 Published on 14/09/2020

Very good at informing me of details re delivery Read more
Profile Image Rachel.W5f41ac8b4d0f9 1 reviews given 0 upvotes
Bought on 23/08/2020 Published on 14/09/2020

Happy with service, delivery and packaging. Would like to be able to contact Charles Bentley and show them how the padlock hook cannot be attached as holes misaligned, meaning lid isnt properly closed. Or the side panel coming away and gaping an inch revealing box contents as the box fittings simply don't hold it securely together. Read more
Profile Image Larissa.G21 1 reviews given 0 upvotes
Bought on 31/08/2020 Published on 09/09/2020

Charles Bentley make durable products that look elegant in any kitchen. Read more
Profile Image ian-be2 5 reviews given 0 upvotes
Bought on 16/12/2018 Published on 09/09/2020

All good Read more
Profile Image Jenny.S219 1 reviews given 0 upvotes
Bought on 03/08/2020 Published on 08/09/2020

Profile Image handymano.85782 1 reviews given 0 upvotes
Bought on 02/09/2020 Published on 05/09/2020

delivered a week early great to shop with will definitely use again the rabbit hutch is very good quality and very easy to assemble if I could give more stars I would a very happy customer thankyou Read more
Profile Image Susan.M429 4 reviews given 0 upvotes
Bought on 13/08/2020 Published on 03/09/2020

very happy Read more
Detailed terms of sale
  • We offer FREE standard delivery (3-5 working days), exclusions apply. All items will be dispatched within 48 hours of placing an order. To guarantee Next Day delivery (at an additional cost) please ensure your order is placed before 1pm. Please note that ALL orders placed on a Friday on a Next Day delivery service will not be delivered until the following Monday.
    Surcharges listed below apply to Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and postcodes: DD, PA, PH, AB, KY, IV, KA, KW, ZE
    • Items up to 2kg – Free to ALL UK
    • Items over 2kg – 30kg – £4.99 (Channel Islands – £14.99)
    • Items over 30kg – £69.99 (Channel Islands – £149.99)
  • You can cancel your contract or return your goods at any time up to 30 days after the date of receipt of goods. To do this, please e-mail us or write to us.
    You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
    If you cancel, you must return the goods to us at your own expense. (Or we can arrange collection at cost depending on size of item, location and shipping carrier) You must ensure that the goods are packaged adequately to protect against damage.
    If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
    This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.
    On cancellation of your contract we will refund you within 30 days.
    COLOURS – We have made every effort to display the colours of our products that appear on images as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
    BRANDING – We have made every effort to display the Logo on our products that appear on product images as accurately as possible. However, the logo position and style may vary from image to product.
    Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
    FAULTY GOODS
    If there is a problem with the goods, please contact us sales@buydirect4u.co.uk. Outlining order number / reference and a brief description of the problem. We will deal with the matter in accordance with your legal rights.
    Many of our products carry 12 month warranties in addition to your consumer statutory rights. We supply many spare parts or offer alternative solutions if a problem occurs.