The seller is located at Heinsberg, Germany, Germany

86%
positive reviews
Customer reviews (390)
Profile Image Caroline.W79 2 reviews given 0 upvotes
Bought on 23/11/2019 Published on 17/06/2020

efficient quick to deliver no complaints at all Read more
Profile Image David.C544 2 reviews given 0 upvotes
Bought on 02/09/2018 Published on 08/06/2020

Received this with no problems in a timely manner. Well packaged, and good communication of the expected ETA. Read more
Profile Image Nesta.J 1 reviews given 0 upvotes
Bought on 14/02/2020 Published on 27/02/2020

No problems whatsoever with this seller. highly recommended Read more
Profile Image Butt.G 1 reviews given 0 upvotes
Bought on 11/02/2020 Published on 23/02/2020

Great item and fast delivery Read more
Profile Image Antony.G66 1 reviews given 0 upvotes
Bought on 01/02/2020 Published on 13/02/2020

Shopping experience with this seller was great, I will be using them again. Cannot comment on there customer service as I've not had a reason to contact them. If the reviews I've read have anything to go by I don't think there would be a problem anyway. Read more
Profile Image Stephen.I8 1 reviews given 0 upvotes
Bought on 03/02/2020 Published on 13/02/2020

Yes fully happy Read more
Profile Image Margaret.M94 1 reviews given 0 upvotes
Bought on 26/01/2020 Published on 07/02/2020

prompt service Read more
Profile Image sg9sa 1 reviews given 0 upvotes
Bought on 03/01/2020 Published on 24/01/2020

Delivered promptly. Product exactly as stated. Have no qualms. Read more
Profile Image john-ta15 2 reviews given 0 upvotes
Bought on 09/01/2020 Published on 20/01/2020

Everything fine except both units slightly damaged in shipping to us. Same damage on each casing, but superficial and doesn't affect operation. Could do with a little more packaging. Read more
Profile Image Deborah.O4 3 reviews given 0 upvotes
Bought on 14/12/2019 Published on 02/01/2020

Arrived sooner than expected even though it was ordered over the busy Christmas period. Very happy with the service and a great product too. Read more
Detailed terms of sale
  • • Returns and refunds
    Cancellation Right:

    You have the right to cancel the contract within 14 days without specifying the reason for doing so. The revocation period amounts fourteen days starting that day you or a third party, which is not the carrier, took possession of the goods. To practice your cancellation right you have to inform us

    TROTEC® GmbH
    Grebbener Straße 7
    D-52525 Heinsberg
    Telephone: 0049-(0) 24 52 / 962-450
    Fax: 0049-(0) 24 52 / 962-92 450
    E-mail: online@trotec24.com
    by means of a clear declaration (for example postal mailing, fax, or e-mail) that you made the decision, to cancel this contract. You can use the attached pattern cancellation form, wich isn't prescribed.

    To observe the revocation period it is sufficient to send the massage about the exercise of the cancellation right before expiration of the revocation period.

    Consequences of Cancellation:

    In case of cancelling this contract, all payments that we received from you, including the transport costs (with the exception of additional costs consequentional to your decision to pick another delivery than our favourable standart delivering offer) have to be paid back immediately not later than within fourteen days starting that day, the message about your cancellation of this contract arrived at our house. For this refund we use the same means of payment, that you used for the original transaction, unless otherwise has been agreed with you explicitly. On no account this repayment will be charged. We can refuse the repayment until we get back our goods or you supplied evidence of sending back the goods, according to wich is the earlier point in time.

    Goods postet as packets:

    You have to send or give back the goods immediately and in any case, within fourteen days starting that day you informed us about cancellation of this contract, to

    TROTEC® GmbH
    Ferdinand-Porsche-Straße 4
    52525 Heinsberg

    This time limit is protected, if you send off the goods before the expiry of the period of fourteen days. You bear the costs of sending back the goods.

    Goods not postet as packets:

    We pick up the goods. You pay the direct costs of returning the goods in the amount of xxx.xx EUR.

    You only have to advent for the possible loss of value, if this loss of value is a result of proval in condition, characteristics and function of the goods from handling other than what is necessary.
    End of Cancellation Policy

    Sample cancellation form:

    (If you want to cancel the contract, please fill out following blank form and send it back.)

    To:
    TROTEC® GmbH
    Grebbener Straße 7
    D-52525 Heinsberg
    or
    Fax: 0049-(0) 24 52 / 962-92 450
    or
    E-mail: info@trotec24.com

    Herewith i/we (*) cancel the contract concluded by me/us (*) about the purchase of following goods (*)/producing following services (*)
    Ordered on (*)/ received at (*)
    Name of the consumer
    Adress of the consumer
    Signature of the consumer ( just for messages on Paper)
    Date



    _______________________
    (*) Delete as applicable


    Information on legal exceptions with regard to Customer Cancellation Rights:

    In accordance with § 312g Para. 2 BGB the law governing Customer Cancellation Rights does not apply, among other things, to

    contracts for the delivery of items which have been manufactured according to customer specifications or which have been undisputedly been customised to suit individual customer requirements (...),
    contracts for the delivery of audio or video recordings or for software when the data medium that has been delivered has been removed from the sealed packaging by the customer (...)



    • Detailed seller information
    Trotec GmbH
    Grebbener Straße 7
    52525 Heinsberg
    Germany

    If you have any questions, please contact us.
    00800 80908090

  • TROTEC® GmbH
    Grebbener Straße 7
    D-52525 Heinsberg
    Telephone: +49-2452-962-92-450
    Fax: +49-2452-962-92-450
    E-mail: info@trotec24.com

    VAT number: DE 280690324
    TROTEC GmbH, HRB 13453 Aachen County Court, which is represented by its managing directors: Detlef von der Lieck, Alexandra Goertz and Joachim Ludwig.