Shire

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
You may return any item within 14 days of delivery for any reason whatsoever (unless the product is bespoke). Please send us an email and request a return. We would be grateful if you would let us know the reason for the return. For us to accept a return and issue a full refund you must not have treated or altered the building in any way. We would ask that you keep the goods in good condition and that they are returned in the same condition as when they were delivered. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given. You will be able to go on line and book a convenient day for collection, exactly as you did for the delivery.