The seller is located at Southport, United Kingdom
What the seller has to say
« Finerfilters Ltd is one of the UKs largest distributors of water filter products and systems. »
Customer reviews (5)
Detailed terms of sale
Free delivery (Royal Mail 48) on all UK orders. Internationals will be charged depending on the zone its being sent to (charges apply to either Royal Mail or DPD who are our main courier services).
Products ordered before 3pm will be shipped the same day. Warehouse and office in operation Monday – Friday.
his policy states how we collect data, how we store it, how we use it and how those who give us their details, whether that is from visiting our websites, give us their data over the phone, face to face or in writing and how they can request what data is stored and used by Finerfilters Limited.
Finerfilters Limited is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK and we are registered with the ICO under the Data Protection Act Registration number ZA375780.
We will be will be happy to deal with any queries or requests regarding the data we hold about you. We can be contacted via Email: firstname.lastname@example.org or write to Data Controller, Finerfilters Ltd, Unit 12, Enterprise Business Park, Russell Road, Southport, PR9 7RF
Legal Basis and purpose for processing your personal data
You have given consent to the processing of your personal data for one or more specific purposes;
It is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract;
It is necessary for compliance with a legal obligation to which we are subject;
It is necessary to protect your vital interests;
It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
It is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
How do we collect information?
We obtain personal information from you when you enquire about our services, purchase products, send or receive an email, attend an event organised by the Finerfilters Ltd, ask a question about our services or otherwise provide us with personal information. We may also receive information about you from third parties; for example, where you are a member of a forum that recommend our products to you and you give permission for your details to be shared with us.
Information We May Collect From You
To facilitate your interest in Finerfilters Limited, we may collect and process the following data about you:
Personal data only when you actively enquire about our services:
Name, place of work, position
Contact information including email address
Your interests in relation to Finerfilters Limited services and events
Your computer IP address
The method in which you found our website
We also gather general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in emails sent out from Finerfilters Limited. This information is collected using Google Analytics software and email software such as Mailchimp. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. Please see information on Cookies below.
How do we use your information?
We will use the information held about you for the purposes for which it was provided to us as stated at the point of collection (or as may be obvious in the context of collection). Your personal data will be used by us in the following ways:
To respond to your enquiries, confirm your purchase and advise of product shipping
To send you information you have requested
To improve our business and the service and/or products we provide
To facilitate any interest in a career at Finerfilters Limited
To manage the website (including your member login and account);
For administration purposes. This means we may contact you regarding our services or online content you have signed up for, to let you know that a service or online site has been suspended for maintenance, any changes to your account.
We use IP addresses and device identifiers to identify the location of users, to establish the number of visits from different countries, and to personalise content and emails.
For analysis and research to improve our services offered.
To improve your search results.
To conduct surveys with you (where you have consented to us contacting you for such purpose).
To provide personalised communications
We may use and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes.
Sharing data with third parties including our service providers and suppliers
To make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, training and website and marketing service providers.
Finerfilters Limited only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.
Other third parties
Aside from our service providers, Finerfilters Limited will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
to comply with our legal obligations;
to exercise our legal rights (for example in court cases);
for the prevention, detection, investigation of crime or prosecution of offenders; and
for the protection of our employees and customers.
How do we protect personal information?
We use a secure server when you contact us via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate, and up to date. We will ensure that your personal information is kept only for so long as is necessary for the purposes for which it was collected and is securely destroyed in accordance with our data retention and disposal policy.
By providing us with your personal information, you consent to the collection and use of this in accordance with the purposes described in this policy.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
If your personal details change, please help us to keep your information up to date by notifying us.
We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.
Trademarks and copyright
Finerfilters Limited owned website www.finerfilters.co.uk contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by Finerfilters Limited unless otherwise stated. All rights are reserved.
You are responsible for complying with all applicable copyright laws. We permit you to make copies of information on Finerfilters Limited websites as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of Finerfilters Limited.
If you have cause for complaint please contact us and we will follow up with you to resolve this. If you have a data privacy related complaint, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO).
Data Protection Regulator
Further information and advice about data protection is available from:
The Office of the Information Commissioner
Cancellation and returns. You have the right to cancel your order within 14 days after the date of delivery. You must notify us by phone or email of your intention to cancel within this time. Should you wish to return or exchange any item you will need to contact us first at email@example.com, as there are occasions when it may be unnecessary for you to be inconvenienced by sending an item back. If you've placed an order by mistake, or wish to cancel your order for any reason, again please contact us at firstname.lastname@example.org as soon as possible.
Non-returnable items. Items not returned in the condition they were received. Items that have obvious signs of use. Items that are returned more than 14 days after returns authorisation. Items that you received more than 14 days ago.
Returns Authorisation No returns will be accepted without prior authorisation. Items without a returns authorisation cannot be accepted and may be disposed of. Once a return authorisation is issued the goods must be received by our returns department within 14 days. We are unable to accept returned items after this time. Please e-mail us on email@example.com or call on 01704 807600, Monday - Friday 9am - 5pm.
Damaged Items If you received a faulty or damaged item please contact us on 01704 807600 or by email at firstname.lastname@example.org. We will arrange a returns authorisation and either a replacement part or full refund once the goods have been received and inspected. If you would like to exchange an item for a different one, please notify us when applying for a returns authorisation. Please note that it takes us 3 to 5 business days to process returns once they arrive at our office. If a refund is required, this will be applied to the same form of payment originally used for the purchase within 3 to 5 business days of our returns department receiving your item/s.
How refunds are calculated. Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised. Our Returns department will fully inspect the goods to check for completeness and correct product return before authorising a refund.
Unwanted goods received back complete, as new, unused, in original box and packaging including all accessories (gift vouchers, free gifts if any) and in a re-saleable condition: You will be refunded the full invoice amount less cost of delivery.
Goods received back in damaged or otherwise not re-saleable condition: We are unable to accept these back under the above terms and you will need to arrange for the goods to be re-delivered at your own cost.
Please note: if a part is ordered incorrectly or you change your mind after the item has been dispatched, a re-stocking fee of 20% plus postage may be deducted from any refund issued. This does not affect your statutory rights.
5 Duke Street
Company Registration No - 8155806
VAT Registration No - GB151306449