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The seller is located at Newcastle Upon Tyne, United Kingdom

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Detailed terms of sale

Free delivery for all products in UK mainland

Shipping arrangements Free delivery to most mainland UK addresses is included in the price of the products. Delivery to Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, Republic of Ireland and Mainland European addresses may incur additional charges. All orders received before 3pm are despatched the same day. Goods to mainland UK are despatched on a next working day service but this is not a guaranteed 24 hour service. Deliveries to Scottish Highlands and all offshore addresses normally take 3 - 7 days although it can be longer if they are handed off to a 3rd party for final delivery. Deliveries generally take place between 9am and 5pm but some couriers deliver later. Deliveries at specified times or on a Saturday can be arranged at additional cost. If your parcel shows signs of damage when it is delivered, please refuse it.

Product price and shipping including VAT.

Security and confidentiality policy Forest Master Ltd is committed to protecting your privacy, and as such, any information you provide to us cannot be seen by unauthorised third parties. Forest Master Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We want to make sure that information we hold about you is correct and up-to-date. Therefore, if you believe the information we hold on you is inaccurate, then you can ask us to correct or remove it at no charge to you. In all correspondence, we will provide the option to opt out from receiving further communications. If you receive a call from us, you have the right to request not to receive any further calls. Forest Master Ltd therefore any request to object will be stored to ensure you do not receive any further communications. All requests will be processed within 30 days. If you wish for us to remove all the data we hold about you, then please make a request for deletion. This means that we will remove you from our database. If you simply do not wish for Forest Master Ltd to contact you, then we suggest you request to opt out rather than request to delete, as this will ensure your data is retained in case you wish to contact Forest Master Ltd in the future. While FOREST MASTER cannot guarantee that unauthorized access will never occur, rest assured that FOREST MASTER takes great care in maintaining the security of your Personal Data and in preventing unauthorized access to it through the use of reasonably appropriate technology and internal procedures.

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
If you are not entirely happy with your purchase, you can return the product for a refund. Please contact us within 30 days of receipt of your purchase and we will refund your money. All we ask is that you pay the outward and return delivery costs, and that the item is unused and undamaged and in its original packaging. A surcharge will be applicable if not returned in this condition. All refunds will be made through the original payment gateway, e.g. Paypal, Barclays ePDQ, etc. Please note it can take up to 3 working days for a refund to reach your account after we action it. Upon delivery by the courier, if the packaging shows signs of damage, please refuse delivery. All damages to an item must be reported within 24 hours of receipt of the goods.

Forest Master Ltd, Industry Road, Newcastle Upon Tyne, NE6 5XB Telephone no. (0191) 265 5000 Customer service email – info@forest-master.com

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