The seller is located at Aisthorpe, United Kingdom

What the seller has to say

« LoveDIY prides itself on the friendly and efficient service given to each and every customer. With a "can do" attitude, we offer a high quality service whether you are carrying out general DIY repairs or tackling larger projects. With over 10,000 items in stock, we are confident you will find whatever supplies you need with us - all with nationwide delivery. We appreciate all customers; whether the orders are small or large. All our products are brand new, unused and of a high quality. LoveDIY and the environment At LoveDIY we are constantly striving to decrease our environmental impact, while still offering the same quality service our customers require. As well as being convenient, online shopping is by its very nature a greener way to shop than traditional retailing. Our environmentally friendly packaging Most of our deliveries use corrugated containers, and inserts are used where necessary to ensure your products avoid damage. Our packaging uses 100% recyclable cardboard and void filler; which is 100% bio-degradable. During the dispatch process we ensure: Packaging is suitably sized for containing your order, meaning less packing waste. Inserts and void filler are used to protect your items from damage during delivery, ensuring there is less likelihood of a replacement being required. All containers/packages are sealed securely and packaging labels used when necessary to further ensure your order gets to you safely. »

Dan, Web Manager

Detailed terms of sale
  • Free delivery throughout the UK
  • Your order will be despatched using either UK Mail or Royal Mail.
  • Product price including VAT
  • Returns and Refunds
    While we aim to leave you, our customers, satisfied with your orders we do understand that from time to time you may wish to return a product to us. For this reason, we have created the following 30 day returns policy to enable you to return products to us in appropriate circumstances. Please note, where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us if it is unused, in its original, unopened packaging with any seal or shrink wrap intact, and otherwise in a condition enabling us to sell the product on as new.

    Want to know if your product is returnable or exchangeable? Please contact us.

    Returns and refund process

    In order to take advantage of your rights under this returns policy, you must ensure your item is in its original, unused condition and returned within 30 days of purchase; the exception to this rule being if there is a manufacturers defect. To learn more about the returns procedure. Please see the steps below:

    Please email sales@lovediy.com, or use the contact form to request a refund. If a refund is acceptable we will email you an authorisation slip.
    Return the item(s), including the authorisation slip to: LoveDIY, Tillbridge Lane, Sturton By Stow, Lincoln, LN1 2DS
    Where possible, please re-use the packaging that the order was originally shipped in.
    Also, please include a copy of the original receipt of purchase.
    We will provide a refund for the full price of any product(s) properly returned in accordance the returns policy, however, any original delivery charges and your costs of returning the product to us will not be refunded;. The only exception to this rule would be if your return involved a manufacturer defect.

    Return exceptions

    Some items cannot be returned if they have been opened or are otherwise unsuitable for return; for example our paints. Also note that any items that have been worn, used or altered will not be accepted for return or exchange. For full details on which of our products are returnable, then please contact us.

    Exchanges and replacements

    If your return is in a “like-new” condition and suitable for re-sale, you may exchange your item for a different size or colour etc… You will, however, have to pay any delivery costs involved.

    If your return is damaged during the delivery process, we will either offer a full refund (including any original delivery charges), or if it is preferred then we will offer a replacement delivered for of charge.

    Improper returns

    Where you return a product in contravention of this policy and where you do not have any other legal right to return the product we will not refund or exchange the item.
  • Registration Name: LoveDIY Ltd
    Place of Registration: Sturton-by-Stow, Lincoln
    Registered Office: Gelder Group Tillbridge Lane, Sturton By Stow, Lincoln, LN1 2DS
    Registration Number: 08465733
    VAT no. 232777006