The seller is located at Aisthorpe, United Kingdom

80%
positive reviews

What the seller has to say

« LoveDIY prides itself on the friendly and efficient service given to each and every customer. With a "can do" attitude, we offer a high quality service whether you are carrying out general DIY repairs or tackling larger projects. With over 10,000 items in stock, we are confident you will find whatever supplies you need with us - all with nationwide delivery. We appreciate all customers; whether the orders are small or large. All our products are brand new, unused and of a high quality. LoveDIY and the environment At LoveDIY we are constantly striving to decrease our environmental impact, while still offering the same quality service our customers require. As well as being convenient, online shopping is by its very nature a greener way to shop than traditional retailing. Our environmentally friendly packaging Most of our deliveries use corrugated containers, and inserts are used where necessary to ensure your products avoid damage. Our packaging uses 100% recyclable cardboard and void filler; which is 100% bio-degradable. During the dispatch process we ensure: Packaging is suitably sized for containing your order, meaning less packing waste. Inserts and void filler are used to protect your items from damage during delivery, ensuring there is less likelihood of a replacement being required. All containers/packages are sealed securely and packaging labels used when necessary to further ensure your order gets to you safely. »

Dan, Web Manager

Customer reviews (199)
Profile Image Rose.B62 1 reviews given 0 upvotes
Bought on 22/03/2020 Published on 06/04/2020

Very happy Read more
Seller's reply
Good Morning, Thank you for taking the time to leave us some feedback. We are pleased that you are happy with both the product and service. We hope you will shop with us again. Thank you and Best Regards, LoveDIY
Profile Image Glyn.S1 1 reviews given 0 upvotes
Bought on 10/03/2020 Published on 25/03/2020

Order received as described and quickly Read more
Seller's reply
Good Afternoon, Thank you for taking the time to leave us some feedback. We are pleased that you are happy with both the product and service. We hope you will shop with us again. Thank you and Best Regards, LoveDIY
Profile Image Julie.M776 1 reviews given 0 upvotes
Bought on 19/02/2020 Published on 04/03/2020

Great seller, very quick delivery and packaging just right. Very good company. I will use again Read more
Seller's reply
Good Afternoon, Thank you for taking the time to leave us some feedback. We are pleased that you are happy with both the product and service. We hope you will shop with us again. Thank you and Best Regards, LoveDIY
Profile Image Donna.R41 0 reviews given 0 upvotes
Bought on 23/01/2020 Published on 05/02/2020

Very slow delivery no communication about item until i got in touch then they said it got damaged in transit and i had to wait for another one to be sent, then it was late in from there supplier took 12 days in total to arrive Read more
Seller's reply
Thank you for taking the time to leave us some feedback. We are sorry that the order took so long to get to you. The delay was due to factors out of our control. Please accept our apologies for the inconvenience caused Regards LoveDIY
Profile Image Arthur.B126 1 reviews given 0 upvotes
Bought on 04/01/2020 Published on 20/01/2020

Great quick and fast service used twice now. Read more
Seller's reply
Thank you for taking the time to leave us some feedback. We are pleased that you are happy with both the product and service. We hope you will shop with us again. Thank you and Best Regards, LoveDIY
Profile Image Robert.W 1 reviews given 0 upvotes
Bought on 22/10/2019 Published on 24/10/2019

The delivery was great but the items description was totally misleading. Read more
Profile Image Phillippa.G 1 reviews given 0 upvotes
Bought on 16/08/2019 Published on 26/08/2019

Great service Read more
Seller's reply
Good Morning, Thank you for taking the time to leave us some feedback. We are pleased that you are happy with both the product and service. We hope you will shop with us again. Thank you and best regards, LoveDIY
Profile Image Rosemary.S16 1 reviews given 0 upvotes
Bought on 10/04/2019 Published on 27/04/2019

Prompt delivery Read more
Profile Image Arthur.K13 0 reviews given 0 upvotes
Bought on 06/12/2018 Published on 12/12/2018

Arrived quickly and as described. Thank you. Read more
Profile Image Jasper.U 1 reviews given 0 upvotes
Bought on 21/08/2018 Published on 07/09/2018

Detailed terms of sale
  • Free delivery throughout the UK
  • Your order will be despatched using either UK Mail or Royal Mail.
  • Product price including VAT
  • Returns and Refunds
    While we aim to leave you, our customers, satisfied with your orders we do understand that from time to time you may wish to return a product to us. For this reason, we have created the following 30 day returns policy to enable you to return products to us in appropriate circumstances. Please note, where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us if it is unused, in its original, unopened packaging with any seal or shrink wrap intact, and otherwise in a condition enabling us to sell the product on as new.

    Want to know if your product is returnable or exchangeable? Please contact us.

    Returns and refund process

    In order to take advantage of your rights under this returns policy, you must ensure your item is in its original, unused condition and returned within 30 days of purchase; the exception to this rule being if there is a manufacturers defect. To learn more about the returns procedure. Please see the steps below:

    Please email sales@lovediy.com, or use the contact form to request a refund. If a refund is acceptable we will email you an authorisation slip.
    Return the item(s), including the authorisation slip to: LoveDIY, Tillbridge Lane, Sturton By Stow, Lincoln, LN1 2DS
    Where possible, please re-use the packaging that the order was originally shipped in.
    Also, please include a copy of the original receipt of purchase.
    We will provide a refund for the full price of any product(s) properly returned in accordance the returns policy, however, any original delivery charges and your costs of returning the product to us will not be refunded;. The only exception to this rule would be if your return involved a manufacturer defect.

    Return exceptions

    Some items cannot be returned if they have been opened or are otherwise unsuitable for return; for example our paints. Also note that any items that have been worn, used or altered will not be accepted for return or exchange. For full details on which of our products are returnable, then please contact us.

    Exchanges and replacements

    If your return is in a “like-new” condition and suitable for re-sale, you may exchange your item for a different size or colour etc… You will, however, have to pay any delivery costs involved.

    If your return is damaged during the delivery process, we will either offer a full refund (including any original delivery charges), or if it is preferred then we will offer a replacement delivered for of charge.

    Improper returns

    Where you return a product in contravention of this policy and where you do not have any other legal right to return the product we will not refund or exchange the item.
  • Registration Name: LoveDIY Ltd
    Place of Registration: Sturton-by-Stow, Lincoln
    Registered Office: Gelder Group Tillbridge Lane, Sturton By Stow, Lincoln, LN1 2DS
    Registration Number: 08465733
    VAT no. 232777006