The largest choice of DIY products

The seller is located at Hilden, Germany

100%
positive reviews
over the last 90 days

What the seller has to say

« WENKO - the better idea for Bath, Kitchen, Laundry, Living The name WENKO has stood for continuous success for more than 59 years. WENKO, the name for ranges of products for your bathroom, kitchen, laundry and living, always pursuing “The better idea” with ingenuity and innovative power, is characterised by a high degree of user convenience and a fair price-performance ratio. The comprehensive product portfolio enables us to provide the retail trade with products customised to the various target groups from one source. Our products are sold in 74 countries worldwide: Thanks to subsidiaries in France (WENKO France SARL), Spain (WENKO Hispania S.L.), Italy (WENKO Italia), USA (WENKO Inc.) and China (Wenko Pacific) WENKO as a family company with its registered office in Germany has developed into an internationally operating enterprise.The multiple awards over the last few months reflect our ambition and claim to belong to the best. WENKO has been distinguished with the “North Rhine-Westphalian Economy in Change” Award as an innovative and future-oriented company. Discover beautiful bath and comfortable household ideas. We hope you enjoy and be inspired! »

Customer reviews (19)
Profile Image Mary.F37 1 reviews given 0 upvotes
Bought on 26/10/2019 Published on 08/11/2019

The seller was most helpful as the bin arrived dented and I had to ask for a replacement. They couldnt have been more accommodating and replied instantly to my query. Read more
Profile Image Andrew.M227 1 reviews given 0 upvotes
Bought on 22/10/2019 Published on 31/10/2019

Fittings broken Read more
Profile Image keren-ca 2 reviews given 0 upvotes
Bought on 07/10/2019 Published on 21/10/2019

Prompt efficient service Read more
Profile Image Sherry.X 1 reviews given 0 upvotes
Bought on 18/09/2019 Published on 30/09/2019

Profile Image Steve.S5d59353020771 1 reviews given 0 upvotes
Bought on 18/08/2019 Published on 28/08/2019

Very happy good service and product Read more
Profile Image Susan.W64 1 reviews given 0 upvotes
Bought on 03/08/2019 Published on 14/08/2019

All good. Read more
Profile Image Jinzhu.L 20 reviews given 0 upvotes
Bought on 19/07/2019 Published on 30/07/2019

Profile Image Hugo.G43 1 reviews given 0 upvotes
Bought on 13/06/2019 Published on 04/07/2019

Product delivered on time and in good condition. Read more
Profile Image Louise.M51 1 reviews given 0 upvotes
Bought on 09/05/2019 Published on 31/05/2019

Best price that I could find online for this product Read more
Profile Image Terry.W12 1 reviews given 0 upvotes
Bought on 13/03/2019 Published on 04/04/2019

Detailed terms of sale
  • Delivery costs are additional to the product prices stated. You can learn more detailed information on the amount of the costs of delivery in our offers. We only deliver goods. It is unfortunately not possible to pick up the goods oneself.
  • Standard Terms and Conditions of Business



    1. Scope of application


    The following Standard Terms and Conditions of Business (STC) apply to all orders through our online shop.



    1. Contractual partner, conclusion of a contract


    The purchase contract will come into force with WENKO-WENSELAAR GmbH & Co. KG.


    The presentation of the products in the online shop does not constitute a legally binding offer but a non-binding online catalogue. You may initially place our products in the shopping basket without any obligation and correct your inputs at any time prior to submitting your binding order by using the aids to corrections provided and explained for this purpose in the ordering process. By clicking the order button, you submit a binding order for the goods in the shopping basket. You order will be confirmed by e-mail immediately after it has been submitted.

    When the contract with us comes into force, it is governed by the method of payment you choose: invoice, credit card, SEPA direct debit, PayPal


    We accept your order by sending an acceptance declaration in a separate e-mail or by delivering the goods within two days.


    PayPal 
    As part of the ordering process, you will be forwarded to the website of the online provider PayPal. There you can enter your payment data and confirm the payment instruction to PayPal. After submitting the order on the online shop, we request PayPal to initiate the payment process and thereby accept your offer.


     



    1. Contractual language, storage of the text of the contract


    The language provided for the conclusion of the contract is German. 


    We store the text of the contract and send you the order data and our STC by e-mail. For security reasons, the text of the contract is no longer accessible on the Internet.



    1. Delivery conditions


    Delivery costs are additional to the product prices stated. You can learn more detailed information on the amount of the costs of delivery in our offers. We only deliver goods. It is unfortunately not possible to pick up the goods oneself.


     



    1. Payment


    The following methods of payment are basically available to you in our online shop:


    Credit card
    You send us your credit card details at the time you submit your order.
    After checking that you are the legal card owner, immediately after dispatching the goods, we request your credit card company to initiate the payment process. The credit card company will automatically carry out the payment transaction and will charge your card.


    SEPA direct debit process
    On submitting your order, you grant us authority to debit your account by SEPA. We will notify you of the date on which your account will be charged (so-called pre-notification). On submitting the SEPA direct debit authority, we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account charged.
    The account will be debited after you have received the goods. 
    The period of time stipulated for pre-notification of the date on which your account will be charged is one day.


    PayPal 
    As part of the ordering process, you will be forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount through PayPal, you must be registered with PayPal or first register with PayPal, legitimise yourself with your access data
    and confirm the payment instruction to us. After submitting the order to the online shop. We request PayPal to initiate the payment transaction. 
    PayPal will automatically carry out the payment transaction after the goods have been dispatched. You will obtain additional information as part of the ordering process.


    Invoice
    You pay the invoice by a transfer to our bank account after you have received the goods and the invoice. We reserve the right only to offer purchase by invoice after we have successfully carried out a credit assessment.


    Additional standard terms and conditions and information on data protection by RatePAY GmbH
    In order to be able to offer you attractive methods of payment, we work together with  RatePAY GmbH, Franklinstraße 28-29, 10587 Berlin (herafter RatePAY). Should a valid purchase contract between you and ourselves come into force when using a RatePAY method of payment, we cede our payment demand to RatePAY. When using the RatePAY payment by instalments method of payment, we cede our payment demand to RatePAY GmbH’s partner bank.


    Should you choose any of the RatePAY methods of payment offered here, as part of your order you consent to the forwarding of your personal data and the order data to RatePAY GmbH for the purpose of verifying your identity and creditworthiness and in order to process the contract. You will find all the details in the additional standard terms and conditions and information on data protection for RatePAY GmbH methods of payment which are part of these Standard Terms and Conditions of Business and will always be applicable should you decide to use a RatePAY method of payment.


     



    1. Reservation of title



    The goods remain our property until paid for in full.



    1. Transport damage



    Should goods be delivered with obvious transport damage, please report such defects to the transport company, immediately if possible, and please also contact us. Failure to report a complaint or to contact us will not in any way affect your legal rights and their enforcement, particularly your warranty rights. You will however help us in being able to pursue our own claims against the freight forwarder or the transport insurer.



    1. Warranty and guarantees



    Unless anything different is expressly agreed below, warranty rights provided for in law will apply.
    In the case of used goods, the expiry deadline for warranty claims is one year from the time the goods are delivered.
    The above limitations and shortening of deadlines do not apply to claims due to damage caused by us or by our legal representatives or vicarious agents



    • in the event of injury to life, limb or health,

    • in the event of intentional or grossly negligent infringements of obligations and deception,

    • should essential contractual obligations be infringed, the fulfilment of which make the proper implementation of the contract possible at all and on whose compliance the contractual partner may normally rely (cardinal obligations),

    • as part of a guarantee undertaking, if agreed, or

    • to the extent that the German Law on Product Liability applies.


    You will find information on any additional guarantees that might apply and their precise conditions in connection with the relevant product and on the separate information pages in the online shop.


    Customer service: should you experience problems with your order or have any general questions, you can reach our customer service by e-mail under [email protected] or by ringing +49 (0)2103 573-270 (Monday to Thursday from 9 am to 5 pm and on Fridays from 9 am to 4 pm).



    1. Liability



    We always bear unlimited liability for claims due to damage caused by us or by our legal representatives or vicarious agents



    • in the event of injury to life, limb or health,

    • in the event of intentional or grossly negligent infringements of obligations,

    • in the event of a guarantee undertaking, if agreed, or

    • to the extent that the German Law on Product Liability applies.


    Should essential contractual obligations, the fulfilment of which make the proper implementation of the contract possible at all and on whose compliance the contractual partner may normally rely (cardinal obligations), be infringed due to minor negligence by us or by our legal representatives or vicarious agents, the amount of liability is limited to the foreseeable damage at the time the contract was concluded, the occurrence of which must typically be anticipated. Otherwise, claims for compensation are excluded.



    1. Code of conduct



    We have subjected ourselves to the following code of conduct:
    Trusted Shops
    http://www.trustedshops.de/guetesiegel/einzelkriterien.html



    1. Resolution of disputes


    The European Commission provides a platform for the online resolution of disputes (OS) that you will find here https://ec.europa.eu/consumers/odr/
    We are prepared to participate in an out-of-court arbitration process before a consumer arbitration council. 
    Responsibility rests with the “Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.” (General Arbitration Committee of the Centre for Arbitration), Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.     

  • Data Protection Declaration


     


    Object of data protection


    The subject of data protection is personal data. This is all information that relates to an identified or identifiable natural person; a natural person is regarded as identifiable, which can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, the expression of the physical , physiological, genetic, mental, economic, cultural or social identity of this natural person.


     


    Responsible


    The person responsible for the processing of your personal data via the website www.manomano.co.uk is ManoMano - Colibri SAS, 52 rue Bayen, 75017 Paris, France (hereafter "ManoMano").


     


    The use of the ManoMano website is correct according to the current privacy policy, which you can access at https://www.manomano.de/datenschutz. If you have any questions, please contact ManoMano by e-mail at [email protected]


     


    Seller


    You have the option of purchasing products from WENKO-WENSELAAR GmbH & Co. KG, Im Hülsenfeld 10, 940721 Hilden via the ManoMano website.


    data processing


    If you buy ManoMano.de a product of the seller, ManoMano uses gem. Art. 6 (1) b DS-GVO Your data for contract initiation and settlement as well as billing of own services to the seller. The transmission takes place via an interface (channel advisor). Only the data required to conclude and process a contract will be transmitted.


    Pursuant to Art. 6 (1) b DSGVO, WENKO WENSELAAR GmbH & Co. KG processes and uses your personal data to fulfill and process your order as well as to process your requests.


    After completion of the contract, all personal data are first stored under consideration of tax and commercial retention periods and then deleted after the deadline, unless you have consented to the further processing and use.


    payment data


    The processing of your payment via ManoMano. WENKO WENSELAAR GmbH & Co. KG receives from ManoMano only a collective transfer without the specification of personal data. Please inquire at ManoMano about the data processing that takes place when ManoMano or the respective payment provider selects the different payment methods.


     


     


     


    Transmission to third parties


    If ManoMano and / or the Seller uses third parties as service providers for the execution and execution of a contract (for example, for the dispatch of goods or the processing of payments), the necessary data will be passed on to these third parties only for the fulfillment and processing of your order.


    The commissioning of service providers takes place within the framework of an agreement with the AV or with postal service providers on the basis of the provisions of the PostG (§ 39 et seq.) And the Postal Services Data Protection Ordinance (sale in Germany). The scope of data transmission is limited to the minimum required for this purpose.


     


     


    Your rights as a victim


    In accordance with Articles 15 et seq. Of the GDPR you have a right to:



    • that we provide you with information about your stored data categories, processing purposes and, if possible, storage duration

    • that we correct or delete your data, whereby data deletion is only possible if there are no legal retention periods

    • object to data processing and / or limit data processing under the conditions of Articles 18 and 21 DS-BER

    • that we provide you with your data in a structured, common, machine-readable format (i.d.R. as a .doc or .xls file).


    Please send an e-mail to [email protected] or our data protection officer (DATATREE AG, Prof. Thomas Jäschke, [email protected])


     


    In order to assert your rights as an affected person towards ManoMano, please contact the company: [email protected]


     

  • You are entitled to cancel this contract within fourteen days without providing any reasons. The cancellation period is fourteen days from the date on which you or some other party named by you, who may not be the freight forwarder, took possession of the last goods. In order to exercise your right to cancel, you must notify us (WENKO-WENSELAAR GmbH & Co. KG, Im Hülsenfeld 10, 40721 Hilden, [email protected], telephone: 02103 / 573-270) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form for this purpose, which is however not a requirement. In order to ensure that the cancellation deadline is met, it is sufficient that you send us notification that you are exercising your right to cancel prior to the expiry of the deadline.


    Consequences of cancellation. Should you cancel this contract, we are required to return all payments that we have received from you, including the costs of delivery (with the exception of additional costs incurred by your choosing a method of delivery different from the most favourable standard delivery chosen by us) immediately and within fourteen days at the latest from the date on which we received notification of your cancellation of this contract. We use the same means of payment for this repayment as you used for the original transaction, unless something different has been expressly agreed with you; under no circumstances will you be charged any fees for the repayment. We may refuse to make reimbursement until we have received the goods or until you have provided proof that you have returned the goods, whichever date is the earliest. You are required to return or to hand back the goods to us immediately and in any event within fourteen days from the date on which you notify us of the cancellation of this contract. The deadline will be met provided you return the goods before the deadline of fourteen days has expired. We pay the costs of returning the goods. You will only be required to make good any loss of value of the goods if this loss of value is due to handling by you that is not required in order to verify the nature, qualities and functioning of the goods.


    Model cancellation form: if you wish to cancel this contract, please complete this form and return it to WENKO-WENSELAAR GmbH & Co. KG, Im Hülsenfeld 10, 40721 Hilden, fax: 02103/ 573-190, e-mail: [email protected]:


    I/we (*) hereby cancel the contract I/we (*) have signed for the purchase of the following goods (*)/ the provision of the following service (*)


    - Ordered on (*) /received on (*) ________________________________
    - Name of the consumer(s)        ________________________________
    - Address of the consumer(s)    ________________________________
    - Signature of the consumer(s) (only if notice given on paper) _________________________________________


    - Date ________________________________


    (*) Please delete what is not applicable

  • Legal notice


    Information in accordance with section 5 TMG

    WENKO-WENSELAAR GmbH & Co. KG
    Im Hülsenfeld 10
    40721 Hilden
    Lower regional court Düsseldorf HRA 16108


    Represented by


    WENKO-WENSELAAR GmbH
    Amtsgericht Düsseldorf HRB 45456
    Ust-IdNR.DE 121379598 ILN 4008838000007
    Managing Director:
      ·  Hanns-Joachim Köllner
      ·  Niklas Köllner
      ·  Philip C. Köllner


    Contact


    Telephone: 02103 / 573-0
    Fax: 02103/ 573-190
    E-Mail: wenko(at)wenko.de
    Internetadresse: www.wenko.de


    Register entry


    Entry in  Handelsregister
    Register Number: HRA 16108
    Register Court: Amtsgericht Düsseldorf


    VAT number


    VAT indentification number in accordance with section 27 a of the German VAT act DE 121379598