The seller is located at PARADISO (SWISS), Italy
over the last 90 days
over the last 90 days
Customer reviews (171)
Detailed terms of sale
EXPRESS COURIER BRT: 48/72H - SAFE SHIPMENT
The delivery of goods is at the risk of the recipient. Is advisable to choose the insured shipping to protect the goods against damages caused by the carrier during transport. If you choose shipping insurance, goods shall be carefully inspected at the time of collection and any faults, even a small scratch on the packaging, shall be reported on will be reported on the label, and you shall sign “UNDER RESERVE – DEFECTIVE PACKAGE” or “UNDER RESERVE + description of the fault (do not choose GENERAL RESERVE or INSPECTION RESERVE).
In the event that the goods are damaged and the appropriate reserves have been omitted, although with insured shipping, we will not respond for any damage caused by the carrier during transport and we can not be held liable for any faults of the product after it has been delivery.
There is an additional shipping cost for the smaller islands and some locations. This amount will be communicated by our customer support after receiving the order.
SHIPPING (additional services, stocks, package refused, wrong phone numbers)
The goods are not delivered at the floor. For deliveries to the floor, please call the service center for an estimate of the cost of the additional service.
Any costs associated with these changes: change of address after the order is placed, delayed delivery not specified in notes when the order is placed or not communicated to our operator, and any modification not agreed before or related to the refusal of the parcel will be counted, reported and deducted from our office after the sale.
N.B. Orders received with non-existent or incomplete phone number, we will be automatically suspended until such data is communicated.
Following consultation of this site, data relating to identified or identifiable persons may be processed. The Data Controller of this web site is ProduceShop.
Place and purpose of the data processing
Data related to this web site is processed at the head office of ProduceShop and is only handled by technical staff. Personal data is processed based on storage in electronic archives at the company, whose access to is limited to maintenance procedures in compliance with applicable law.
No data deriving from the web service is communicated or disseminated to third parties.
The personal data provided by users sending requests is used only to perform the service or to satisfy requests and is not disclosed to third parties, unless disclosure is required by law or is strictly necessary to fulfill requests.
Types of data processed
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in communication protocols in use on the Internet. This information is not collected to be associated with identified parties but, by its very nature, could, through processing and association with data held by third parties, lead to identify users.
This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI addresses (Uniform Resource Identifier) of requested resources, time of request, the method used to submit the request to the server, the size of the file obtained in reply, the code number indicating the status of the reply given by the server (successful, error,...) and other parameters regarding the operating system and computer environment of users.
These data are used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. These data can be used to ascertain responsibility in case of hypothetical computer crimes against the site.
Data provided voluntarily by users
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this website entails the subsequent acquisition of the sender's email address necessary to reply to requests, and of any other personal data included in the message. Concise information will be progressively reported or displayed on web pages dedicated to particular services.
Cookies are text files containing minimum information sent to your browser and stored on your computer, mobile phone or other device, each time you visit a website. Each cookie refers the information to the reference site. Cookies can be permanent (persistent cookies) if they remain on the computer until the user deletes them, or temporary (session cookies), they are disabled if you close your browser. Cookies can also be first-party cookies if they are set by the site visited, or third-party cookies if entered from a site other than the one visited.
To restrict, block or delete cookies just change the settings of your web browser.
By using the site without rejecting cookies and similar online technologies, users agree to the use of these technologies for the collection and processing of information.
Intentional provision of data
Apart from what specified for navigation data, users are free to provide personal data to request services offered by the company. Their absence can make it impossible to obtain the requested service.
Data processing methods
Personal data is processed by automated tools for the time necessary to achieve the purpose for which it was collected, that is the shipment of the products to the address specified.
The telephone number is only used by the courier if there are any problems during delivery, or by Produce Srl for communications relating to the orders placed.
Rights of interested parties
The parties to whom the data refer have the rights provided for by art. 7 of the Privacy Code which provides, among others, the right to know the existence of their data and obtain the cancellation, correction, updating of their data by contacting ProduceShop using the above address or via email at email@example.com.
ProduceShop sincerely suggest every respected customer to read the following regulations carefully before purchase.
If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not.
According to the Italian Legislative Decree No. 206/2005, for distance contracts and contract proposals, or those negotiated away from business premises, consumers shall be entitled to a period of ten business days to withdraw from a contract without being liable to any penalty and without giving any reason. You just have to follow these simple steps:
1. Fill out the return form
2. ANY PRODUCT YOU RETURN MUST BE IN THE SAME CONDITION YOU RECEIVED IT AND IN THE ORIGINAL PACKAGING. ITEMS MUST BE RETURNED WITH ALLA ORIGINAL TAGS AND OTHER ACCESSORIES (USER MANUALS, CABLES, ETC.). ITEMS MUST BE UNUSED AND UNWASHED;
3. Please note that return shipping charges are the responsibility of the customer. We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged, or otherwise altered. ProduceShop is not responsible for any items that we do not receive or that is not returned for refund or exchange in accordance with the terms of our return policy. If the returned goods are not in fully resalable condition or the packaging of the article is damaged, we reserve the right to refuse reimbursement or deduct up to 25% of the original selling price of the reimbursement.
4. To get a refund, please choose one of the following options:
a) Replacement of returned goods;
b) Refund (subject to deductions).
Due to logistical reasons, products must be returned only by courier. We are ore of the few online companies able to ensure transparency. In fact, we point out any problems that may occur (even if such cases are relatively rare) so as to avoid misunderstandings. We are honest and fair in all aspects of our business, unlike other online resellers. We maintain high standards of excellence to ensure maximum quality in each of the products bearing our name.
When using courier services, a shipping insurance allows you to safely send your parcels abroad. Insuring your parcel is definitely beneficial, regardless of the types of items you are sending. ProduceShop offers you many options for cheap courier insurance, so you will worry less about the safety of your parcels.
Upon goods arrive at their destination and before confirming your compliance, you should always check the state of goods from the outside looking for signs of damage. Any goods damage with visible external signs must be always declared immediately upon arrival. Any damage, or discrepancy in the number of packages or other details must be reported immediately to the courier making the delivery. In these circumstances the goods should be “ACCEPTED WITH RESERVE”, writing a note to this effect on the courier’s shipping documents only (and not on any other document). Examples of such notes are “Accepted with reserve to check the box which has a hole on one side”, “Packaging opened” or “Packaging, tape or strapping damaged”. If the product is clearly damaged or the courier refuses the reserve note on the shipping documents, the customer should refuse the product and write on the document “Package refused because visibly damaged” or “Package refused because the courier will not accept the reserve note”.
Once the courier’s document has been signed, the customer can make no further claims regarding the appearance and condition of the goods delivered. By accepting goods without reserve the customer therefore foregoes the possibility of making any claims, complaints or requests for substitution of the goods delivered.
Shipping rates are calculated based on the zip/postal code of where the order is being shipped to. Such amounts will be notified to customers by our customer service following order confirmation.
Items are usually delivered from Monday to Friday, over the whole day, to street level, unless an additional service has been added to the shipment, which entails delivery at a given time, or according to given specifications.
Customers are responsible for checking their confirmation e-mail at the time of placing their order. If you need to update an address, or change a delivery date please contact us at least 2 business days before the order is set to ship. Customers must give ProduceShop a time to act upon this request. We cannot guarantee change of address or delivery day if the request is made closer to the ship date than this.
A fee is assessed for all types of requests. ProduceShop is not responsible for delays in transit caused by address modification.
N.B. ProduceShop is not responsible for refunds or replacements of orders with incomplete, invalid, or incorrect addresses/telephone numbers. The customer is responsible for checking their address/telephone number in the confirmation e-mail at the time of placing their order. We are not able to reship packages that are returned to us by the carrier. Please take this into consideration when selecting your shipping address/telephone number for an order.
The carrier makes up to three delivery attempts, excluding weekends and holidays. If the third and final delivery attempt has been made, and the driver was unable to leave your package, the courier reserves the right to return the package to the shipper.
If so, ProduceShop will get in touch with the customer to seek a solution as soon as possible.
The carrier will hold your shipment for seven business days. If the customer does not answer our e-mails or phone calls and the shipment is not picked up, it will be returned to the sender. Please note that ProduceShop will not cover return shipping costs.
As for all websites, the size of a product is given by measuring the outer parts of the same.
Patio umbrella size is determined in width “not” height. To find the correct measurements, measure the distance between the top of the rib arm and the bottom of the rib arm. Then simply multiply that by two, which will give you the correct size.
Great product images are an important part of running an online store. That's why all pictures are always taken in a professional photo studio by our extremely talented staff of photographers. Each photo on ProduceShop website is a representation of the actual product. We always display product images as accurately as possible. The colour in the image does not vary for the actual colour of the product. Colour accuracy and consistency are always a priority for ProduceShop.
With a negative feedback or review, an e-mail deemed to be offensive by our customer service or a dispute on PayPal, customers express their willingness to accept the goods received, to permanently finalise any ongoing transaction, and to exempt the company from the resolution of any problem that occurred during sales transaction.
Before leaving a negative feedback or opening a dispute on PayPal, we therefore suggest you to contact us by phone or e-mail to try and solve the problem.
PRODUCT WARRANTY – PRIVATE/PROFESSIONAL USE
Our 24 months warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user customer (12 months for purchases with VAT or invoice).
If you are unhappy with your order due to a defect, damage or a quality issue, please take pictures of the item concerned and upload them to the return request. Those photos will allow us to confirm the issue and solve your problem faster, without which you can not proceed with the complaint. Our 24 months warranty does not apply to defects caused by normal wear and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed. ProduceShop shall therefore not be liable for any product failure or injury caused to any user. Most of our products are intended for private use and not for public/professional use, unless otherwise specified (“For professional use”).
Our technical department, after having properly verified that the product is defective, shall repair or replace the good. Customers shall be charged for shipment and for return freight.
If the product is instead functioning and free of the defects reported, ProduceShop reserves the right to charge customers a sum of money as a compensation for the time spent by the technical department looking for the alleged failure, in addition to any cost of re-routing.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. In the event of requesting a refund, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the item is returned, the following deductions are provided in the event of:
1. LACKING PACKAGING OR PARTIAL PACKAGING (internal and external): 5% to 25% of the item value (it is at our discretion, since it depends on the packaging conditions);
2. SHIPMENT OF DEFECTIVE GOODS: Deduction of the value of the spare parts to be replaced and labour costs;
3. CHANGING YOUR MIND: It is important to us that you are happy with your ProduceShop purchase. If you are not totally satisfied, or simply just change your mind and want to withdraw from the contract, just return your products within 14 days from the date of purchase. Customers shall be charged for the costs of returning the goods. Transport costs for outward journey shall be written off at a value which may vary depending on the size and weight of the product.
The owner and responsible for the treatment of data is MBK FINCOM SA, later identified as ProduceShop.
FFG - PRODUCESHOP LOGISTICA 7
STRADA STATALE PADANA INFERIORE KM234
26039 VESCOVATO (CR) ITALY
In order to exercise your right of cancellation, you must inform our customer service of your decision. If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.
ACCEPTED PAYMENT METHODS
Credit cards (MasterCard, Visa, PostePay etc.)
Orders will be sent after receiving the payment.
After confirming your order you receive an order confirmation by e-mail.
When your order has been packed and is ready for collection/shipment you will receive an invoice by e-mail. The invoice contains all relevant information, and you are kindly requested to refer to the invoice in case of return of the goods etc.
Applicable law and court of jurisdiction
The present terms and conditions and any disputes or claims arising out of, or in connection with, these terms and conditions or their subject matter or constitution (including any disputes or claims of a non-contractual nature) shall be subject to Swiss law. Any dispute between ProduceShop and a consumer user arising out of, or relating to, the use of the Services shall be referred to the court of Lugano.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.
ProduceShop is an eCommerce website, specialized in the online trading of furniture and design objects for home interiors and outdoor decorating, useful and innovative kitchen tools and solutions, loungers and parasols for seaside resorts, and much more.
We carefully and individually select all items in our store, and each one of them is cherry picked to be high quality. Everything on this website is thoroughly tested, and we check each item before shipment, as you can see by the mark we put on the cardboard. Therefore we can be 100% sure that every single object comes out of our warehouse in perfect conditions, matching the item that the customer chose to purchase. We take specific care of the logistics of our work. We have spread our complexes and our warehouses in central points throughout Europe in order to always intercept the optimal route to deliver each package in the shortest possible time.
This organization allows us to have always large quantities of the merchandise available, ready to ship and as close as possible to the customer. This way we are able to deliver everything in 1 to 3 working days all over Europe. Moreover, the complete automation of our orders and logistics IT system is highly developed and it eliminates the probability of mistakes in the delivery.
How Come Our Prices Are So Low?
We are producers or the main importer and reseller of most of our selection, and in the other cases we are often the most important online trader. Whatever the reason, we always manage to keep our prices hugely competitive. In fact, you can browse the Internet and you will find our same products on sale on different websites at higher prices, and the reason is that most of them actually buy from us and then resell.
The lower price does not affect the quality of the goods on sale, which is always high. All our furniture and design items are manufactured using prime materials, and often you will see that they are properly and officially certified products. Most of these are patented items that we distribute exclusively. Our beach accessories, for example, are often chosen by other website, and you will find them at higher prices, while in other occasions you can find cheap and worthless imitations, sometimes at lower prices, but the quality just isn't there.
Don't be mistaken, our products are those with the certifications and the quality to last over time. We always at your disposal to provide a custom RFP if you need to purchase large quantities, like stock furniture for seaside resorts, hotels and restaurants. You just have to fill the relevant form and we will get back as soon as possible. We are also available to help stores and markets with availability without minimum orders.
Why We Do Not Accept Cash-On-Delivery?
A while ago there were still some website willing to ship goods sold as cash-on-delivery, but now they are quite hard to find. We do not accept cash-on-delivery as no other major eCommerce website does. The reason is simple: if you ship large or valuable objects and the addressee will not make himself available at the time delivery, or even if he or she does not simply have the right amount of cash, the delivery is denied and the cost of it is all on ourselves. Such expenses will inevitably raise the price of our goods.
This way a few distract, and sometimes even dishonest, customers will end up raising the price for the thousands of others, and we do not believe this would be fair. Cash-on-delivery used to be a way of having a guarantee that the goods ordered online were fine and in compliance with the description, but this is not anymore. In fact all couriers will only let you check the package of what you ordered, and not the interiors. It is much better now to trust the reviews that you will find online and our own reputation and experience in the field.
It has been years that we have been producing and trading online, and we developed techniques and procedures of quality check to fully ensure that all items leaving our warehouse are in perfect conditions. Indeed we are a trusted and verify seller by PayPal and all transactions are made on a totally secure server. If you choose to pay with a bank transfer, be aware that these are continually monitored to speed up the procedure and the consequent delivery times. You can verify from all the online reviews you'll find on the web. We do not fear no comparison on the web.