Free Delivery On All Orders, Shipping in 3-5 working days

Convenient Home Delivery Service


OUR DELIVERY PROMISE


Most of our furniture is delivered using a premium two-man delivery service. This normally includes placing your purchase in the room of your choice. We offer Premium Two-man delivery – this excellent service is used for most of our furniture deliveries or one-man delivery for suitable items. This will be delivered by either our handpicked preferred suppliers or our very own team. We also use parcels delivery - for small to medium sized items



WHAT HAPPENS NEXT


When we have received your order, we will contact you during the next working day by email or by telephone, advising you of a planned delivery date from our preferred couriers. You will be invited to choose the date that suits you best based on your delivery address.

We will keep you updated with the status of your order every step of the way from placement through to delivery. If you have any queries regarding your order, please feel free to email us at Customerservices@rattandirect.co.uk quoting your sales order number.



FREE DELIVERY


Delivery to the address you have given us is usually free, but there are some exceptions such as the certain areas of Scotland and Islands or international deliveries, but we will let you know if this happens. Every effort is made to ensure that the estimated delivery date on your order confirmation is accurate, on rare occasions your delivery may be delayed due to circumstances beyond our control. We will let you know. For more information on whether delivery is free to your area, email Customerservices@rattandirect.co.uk.



WEEKEND DELIVERIES


We can deliver over the weekends, but a surcharge may apply. If this service is not available for your order, we will let you know



WHAT HAPPENS IF I’M OUT WHEN THE DELIVERY ARRIVES


The courier may leave a note with information about how to rearrange delivery and/or may take a photograph to confirm the address to which delivery was made. Re-delivery charges will be calculated which is usually around £50 for larger items.



CHANGING THE DELIVERY DATE


As long as you give us at least 48 hours’ notice, we should be able to change a planned delivery date, but it is not possible to make a change if the goods have already been picked and dispatched to a courier depot in advance of delivery.

Privacy Policy


Last updated 16th May 2018

To comply with new GDPR legislation, we want to ensure you have as much relevant information in regards to your personal information held at Rattan Direct. The privacy page contains information about:



What information do we collect
How we use the information
Sharing data with third parties
Access to your information
What is GDPR?
The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). The legislation is designed to harmonise data privacy laws across Europe as well as give greater protection and rights to individuals.


What information do we collect:

At Rattan Direct, we collect, use and store your personal data so that we can offer you the best products and customer service you'd expect from us. We will always be clear and upfront with you about what we do with your personal data, and you have control over it.



We collect your personal data for three main reasons:

To process any Rattan orders you make and to deliver those to you
To personalise and improve the products and services we provide to you
To send you special offers that we believe you would like to hear about
You can control the personal data you provide us with and that we will always be transparent about how we collect and use it

We will always tell you what personal data we are collecting from you, the means by which we will collect it and how we will use it. We will only use your personal data for the purposes we originally told you about.


How we use the information

We use digital marketing to target banners and display creative when you're on other websites and potentially apps as well. We do this using a variety of digital marketing networks and ad a range of advertising technologies like Criteo, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook. We only use market-leading technology and software to ensure that your personal data is secure and when we ask another company to provide services to us which involve sharing your personal data with them, we will always make sure they have appropriate security measures.



Sharing data with third party companies
We value your data and your relationship with Rattan Direct and for that reason, we will never sell your data to a third party company.

30 day returns policy, customer pays returns delivery unless damaged

Rattan Direct Ltd , Bentinck Street, Farnworth, Bolton, BL4 7EP