The seller is located at , United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« Groundlevel was born out of a desire to become the UK’s number one online retailor for homewares and home textiles. Our ethos is very simple; we offer the latest trends in a great range of home & garden products combining not only value ranges but also pure luxury all at the most competitive prices available anywhere on the web. Our exciting ranges cover the whole home from Bedroom, Living room, Bathroom, Kitchen and Garden. We are constantly adding new products to our ranges every single week so there’s always something new to see at Groundlevel »

Matthew Greet, Director

Customer reviews (120)
Profile Image Jo.C67 2 reviews given 0 upvotes
Bought on 03/04/2020 Published on 28/07/2020

Missing part which was never rectified. Would not recommend this product. Read more
Profile Image Frances.B41 2 reviews given 0 upvotes
Bought on 28/06/2020 Published on 22/07/2020

Very cheap looking and flimsy Read more
Profile Image David.N791 3 reviews given 0 upvotes
Bought on 25/06/2020 Published on 22/07/2020

Issue with delivery date given it was late in arrival . I had to enquire about where abouts Read more
Profile Image Martin.H866 1 reviews given 0 upvotes
Bought on 25/06/2020 Published on 18/07/2020

Happy customer Read more
Profile Image Vic.T 2 reviews given 0 upvotes
Bought on 18/06/2020 Published on 14/07/2020

Totally satisfied with all aspects of ordering process. Read more
Profile Image Derek.L65 1 reviews given 0 upvotes
Bought on 30/06/2020 Published on 13/07/2020

the seller got the goods out in the time they said they would and the parasol is great but I think they have to sort the base out as it doesn't support the weight of the parasol. Read more
Profile Image Zainab.N 1 reviews given 0 upvotes
Bought on 16/06/2020 Published on 11/07/2020

THANK YOU Read more
Profile Image Martina.T224 1 reviews given 0 upvotes
Bought on 21/06/2020 Published on 11/07/2020

Seller was quick to rectify problem with delivery Read more
Profile Image David.M4730 0 reviews given 0 upvotes
Bought on 17/06/2020 Published on 08/07/2020

Very poor .... Will never place order with this company again. I had to chase up my own order ... 2 replies to my e-mail were replied to in French !! Was told they would reply to my e-mails within 48 hours ... they didn't !! I had to send them another e-mail after 48 hours. Apparently the order was lost by the courier. Couldn't send me another / replacement as the items were now out of stock. Read more
Profile Image Cheer-up 1 reviews given 0 upvotes
Bought on 16/05/2020 Published on 04/07/2020

The Item delivered was incorrect from the one ordered. The delivery did not arrive on time. When called, they did not tell me that the item I ordered was out of stock, instead they delivered a different item without agreeing with me to know if I would like it or not. This is not commendable. Read more
Detailed terms of sale
  • Delivery costs dependent on product
  • How long do we keep your data for?

    The terms of the GDPR does not put a time limit on the amount of time we can hold your details but advises that by holding them our proposition must still be relevant. As previously explained you can withdraw your consent at any time.

    Your Rights

    The GDPR provides the following rights for individuals:

    Right to be informed – When your data is collected we have to tell you what we are going to do with it, this will be through this Privacy Policy and consent statement.

    Right of access – You have the right to contact us in writing to request details of the information we hold about you.

    Right of rectification – You have the right to ask us to rectify information that we hold about you if this is inaccurate or incomplete.

    Right to erasure- This is also known as the right to be forgotten and gives you the right to request your information to be removed if there is no compelling reason for its continued processing. A word of warning though, we keep a list of people who have asked not to be contacted which is used to ensure that you receive no further marketing information from HOS. Without this list your data could enter our system again from another source and we would have no record of the fact that you asked us not to contact you.

    Right to restrict processing – this is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that you’re wishes are respected in the future.

    Right to data portability – this gives you the right to ask the holder of your information to transfer that information to another business. This right would be most commonly used if you were switching banks, insurance companies, utility companies or mobile phone companies.

    Right to object – you have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. Your rights and freedoms override our interests.

    Rights related to automated decision making including profiling – we do not use automated decision-making processes which would have a potentially damaging effect on the information we hold about you. But if we did you have the right to obtain human intervention, express your point of view and obtain an explanation of the decision and challenge it.

    Rights to withdrawn consent at any time where relevant – you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information to need to do so at the time we collect your data and each time we contact you. You can withdraw consent in the following ways:
  • If you would like to return or refund your order please contact us for authorisation before sending any items back, without this we are not able to process any requests

    If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment. Please note we do not refund postage of non-faulty goods, this includes the return or original.

    Item/s will need to be sent back in their original packaging, we do not accept liability for any goods that do not reach our warehouse. It is therefore advised that any goods you return are done so via a tracked delivery service and that you retain the proof of postage.

    If when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.

    You have a duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

    We reserve the right to inspect all goods that are returned to us, if goods are returned damaged or not in their original packaging we reserve the right to refuse a refund or exchange.

    Once we have received the product(s) and inspected the goods, a refund will be credited to the payment card account within 2 weeks. Please note that we are not liable for the time it takes for your bank to credit your account and cannot take responsibility for any bank charges that you may incur during the process.
  • Company number:
    Unit B1
    The Rise
    Moat Way Industrial Estate
    LE9 8EY