The seller is located at Nottingham, United Kingdom
over the last 90 days
over the last 90 days
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About this Policy
This Policy covers the collection, storage, retention and use of your personal data.
We encourage you to read this Policy.
By using our web site www.wido.co.uk you confirm you have read, understand and agree to the terms of this Policy.
This Policy only covers this website and does not cover the web site of any associated company or business.
This Policy was last updated on 29 August 2018.
Why do we have a Policy?
We have developed this Policy to provide you with information on how we collect and process your personal data when you purchase our products, create an account with us, contact our customer services team, or visit our web site.
We receive personal data from our customers in many forms. This could be readily identifiable personal information such as a phone number, a postal or email address or bank details. It can be more discreet information, such as when and how often you use you use our web site.
Whatever form the personal data takes, we aim to be transparent and to help you understand how we use it.
Being transparent and providing accessible information about how we use your personal data is a key element of GDPR.
What is Personal Data?
The GDPR defines personal data as:
‘any information relating to an identified or identifiable natural person’
A natural person is defined in the GDPR as a person:
‘who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person’
A natural person means an individual, such as you, rather than a limited company, partnership or business.
Although you may be providing us with information as part of your employment, or running your business, if that information, separately or together with other information we hold, means you could be identified as an individual, that information will still be considered personal data for the purposes of GDPR.
The GDPR does not only apply to information stored electronically but applies equally to manual paper-based filing systems where personal data is accessible according to specific criteria.
Personal Data would obviously include personal details such as your name and address from which you could be easily identified. It could also include your telephone number, date of birth, email address, the IP address for your computer as well as all the information connected to any customer account you have with us.
The Personal Data we collect and process
We have set out in the Schedule to this Policy details of when we collect data, the data we collect and the justification we have for processing it.
How we use your Personal Data
We will only ever use your Personal Data;
in a manner to which you have expressly consented;
to fulfil any contract with you;
for the supply of goods; or
where another legitimate business interest exists.
We never share your personal data with any third party and will only use the Personal Data you give us to:
(i) set up and manage your account (ii) help us identify who you are.
(iii) supply you with the goods you have asked us to supply (iv) collect payments
(v) analyse your account history (vi) deal with any complaints
(vii) contact you in the event of a product recall (viii) improve our service to you which will include sending you emails relating to promotions and competitions
(ix) to provide you with marketing information where you where you have indicated to us you wish to receive these communications (x) train our staff and monitor our services
(xi) for general business purposes such as carrying out internal reporting, profiling, modelling and analysis, market research, producing statistics, diagnosing problems, testing systems to help improve the way we provide our services and goods.
Retention of Your Personal Data
The Personal Data we collect is the minimum we require to enable us to perform our contract with you.
We collect this data, not only to enable us to process and deliver your order efficiently and to provide after sales service but also to enable us to contact you in the unlikely event we need to recall any products.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Access to Your Personal Data
Under the GDPR you have the right to:
obtain confirmation whether we are processing your Personal Data;
access any Personal Data we hold.
Ordinarily you are entitled to this information free of charge. However, we can charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information.
Any information will be provided without delay and usually at the latest within one month of receipt of your request.
We may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.
Where requests for information are manifestly unfounded or excessive, in particular because they are repetitive, we can:
charge a reasonable fee considering the administrative costs of providing the information; or
refuse to respond. If, however we do refuse to respond we will explain why we are refusing to provide the information and advise you of your right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month of the request having been received.
If you do wish to exercise your right of access to your personal information you can do so by:
emailing us at [email protected] saying you wish to make a ‘Subject Access Request’; or
write to us at Data Controller, Wido Limited, Kingfisher House, 9 Glaisdale Parkway, Nottingham, NG8 4GP saying you wish to make a ‘Subject Access Request’.
Your Personal Data is collected by Wido Limited, Kingfisher House, 9 Glaisdale Parkway, Bilborough, Nottingham, NG8 4GP.
The Data Protection Officer is at the same address and can be contacted by email at [email protected]
When we collect Information The information we collect Why do we process this Information? Justification
(A) When you create an account or purchase products Email address It is the Username on your account. We have a legitimate interest in maintaining the security of your account and in protecting your interests.
If you have provided opt-in consent to receive marketing emails we will process your email address to send you emails from time to time about our products. Where you have provided opt-in marketing consent the legal basis for processing is your consent. You may withdraw your consent at any time by changing account settings or by emailing us at [email protected] saying you wish to withdraw marketing consent
Email address, name, postal address, delivery address, telephone number To contact you about any order you have placed and to deliver any product you have purchased. Processing is necessary to enable us to perform our contract with you.
To provide you with safety information about any product you purchase. We have a legitimate interest in providing you with safety information about any product you purchase.
Payment details Your debit card or credit card information is transmitted using Secure Socket Layer (SSL) protocol which encrypts your information. You consent to us processing your payment details as a means of paying for the goods purchased
We only store some of your debit card or credit card details. Your full credit card and debit card details will be encrypted and securely stored by our online payment providers. We have a legitimate interest in securing payment for the goods we have supplied.
(B) When you use the wido website. We collect information using cookies. The information collected includes your IP address, the pages visited, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page links that you click.
(C) When you contact us Whether by email, post, online or by telephone we collect personal data such as your name, postal address, phone number and email address.
We will also retain an electronic copy of any letter or email you send us.
In addition, we may create a contact log as a call history to help us deal with any communication we receive efficiently. We use this information to provide customer and product support and to monitor the quality of customer and product support we provide to our customers. We have a legitimate interest in providing a good level of customer after sales service.
Cancellation and Returns Policy
A. Cancellation if you change your mind within 14 Days
You may cancel your order without reason at any time up to 14 days after the day you (or someone you nominate) receives the goods.
If goods are split into several deliveries over different days e.g. a garden furniture set and the table arrives one day and the chairs another, you would have up to 14 days after the day you (or someone you nominate) receives the last part of the delivery to change your mind and cancel your order.
To cancel your order:
email customer services at [email protected] Please provide your name, home address, order number, your phone number and email address; or
complete the form available on our web site here and either:(i) email customer services at [email protected]
(ii) post it to Wido Limited, Customer Services, Unit 5A Bestwood Business Park, Nottingham, NG6 8TQ.
Your order will be cancelled when we receive the cancellation form.
Effect of cancellation
If we haven’t sent the goods to you before your order is cancelled:
your order will be cancelled without charge and all money paid will be refunded to you. The refund will be made by the same method by which the payment was made.
if you have been charged for delivery, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
If the goods have already been sent to you at the time of cancellation:
you must be return them to us before a refund will be made;
you can return them by:(i) delivering them to us yourself or posting them to us at Wido Limited, Customer Services, Unit 5A Bestwood Business Park, Nottingham, NG6 8TQ; or
(ii) if the goods are not suitable for posting we will collect them from you. Please email us at [email protected] for a return label or to arrange collection.
the refund will be made when the goods have been returned to us and by the same
method as which payment was made;
the costs of returning the goods to us are paid by you;
we will deduct any costs we incur collecting the goods from your refund.
B. Goods not of satisfactory quality, not fit for a specific purpose you have told us about or that have been misdescribed
Rejecting the goods
You may reject the goods within 30 days of the goods being delivered:
please contact us by email at [email protected] quoting your order number telling us you wish to reject the goods;
we will provide you with a full refund including delivery charges;
the refund will be made by the same method as which payment was made;
unless you return the goods to us, we will be responsible for the cost of returning
More than 30 days after delivery of the goods you may require us to repair or replace the goods, in which case:
you must allow us a reasonable amount of time to repair or replace the goods;
we do not have to repair or replace the goods where the costs of doing so would be disproportionate to, amongst other things, the cost of the goods;
if after one repair or replacement the goods are still not of satisfactory quality, fit for a particular purpose you have told us about or do not match a description you may reject the goods:(i) please contact us by email at [email protected] quoting your order number telling us you wish to reject the goods;
(ii) we will provide you with a full refund including delivery costs;
(iii) the refund will be made by the same method as which payment was made;
(iv) unless you return the goods to us, we will be responsible for the cost of returning the goods;
Instead of rejecting the goods or asking us to repair or replace them, you can retain the goods and require us to reduce the price of the goods by an agreed amount.
9 Glaisdale Parkway
Company Registration No - 8396003
VAT Registration No - GB168355284