The seller is located at Stoke on Trent, United Kingdom

59%
positive reviews
over the last 90 days

What the seller has to say

« We are a supplier of replacement spare parts for popular domestic and commercial machines within the ground care and construction sectors. We support major brands such as STIHL Honda Husqvarna Yanmar Belle GT85 WD40 and NGK. We also supply a number of machine, workshop and domestic consumables. »

Customer reviews (34)
Profile Image Paul.H1089 0 reviews given 0 upvotes
Bought on 13/07/2020 Published on 18/07/2020

Not received product due 15th or 16th July still waiting very disappointing. Read more
Profile Image Alastair.M41 1 reviews given 0 upvotes
Bought on 08/07/2020 Published on 17/07/2020

Product falsely advertised as the correct part for my mower Read more
Profile Image Jonathan.W201 2 reviews given 0 upvotes
Bought on 10/05/2020 Published on 13/05/2020

Ordered Archer guide bar and one chain,was then contacted to say had not got these in stock and would i mind an alternative, Rockwood bar and chain, i asked if this was the same price and was told yes, so agreed to the replacement, later that day i looked on the web site to find Rockwood bar and two chains were in fact cheaper even with the extra chain. Read more
Profile Image Barry.C72 1 reviews given 0 upvotes
Bought on 01/04/2020 Published on 13/04/2020

Still waiting for product Read more
Profile Image Antoine.P2733 1 reviews given 0 upvotes
Bought on 24/04/2020 Published on 15/05/2020

I am not happy. it was slow. no contact. and product is poor. cable falls out and bolt holes are too small by a fraction of a mm. all in all not happy at all! Read more
Profile Image Mike.G124 1 reviews given 0 upvotes
Bought on 27/04/2020 Published on 03/05/2020

if product is a Stihl copy it simply doesn't fit Read more
Profile Image Richard.C2784 1 reviews given 0 upvotes
Bought on 10/08/2020 Published on 20/08/2020

Poor seller to keep selling these cheap spares Read more
Profile Image Steve.S5d2613279a045 1 reviews given 0 upvotes
Bought on 10/07/2019 Published on 19/07/2019

Seller advertised product as being delivered 11th - 12th. not posted till 11th and then 2nd class. Did not arrive till 15th. Too late for customer who needed part fitted for job. As such I have lost a customer due to sellers misleading product delivery details. Read more
Profile Image Mark.J258 0 reviews given 0 upvotes
Bought on 09/11/2020 Published on 12/11/2020

They did not post item until after the delivery date! So it was never going to be on time. If you want something urgent do not believe the estimated delivery date. Read more
Profile Image Scott.H153 1 reviews given 0 upvotes
Bought on 23/06/2020 Published on 06/07/2020

Delivered to wrong address and blade was not sharp and doesn’t fit . Read more
Detailed terms of sale
  • Orders with a weight of less than 2kg will be delivered free to Mainland UK.
    Orders weighing 2kg or over are delivered free to UK Mainland subject to some geographic restrictions to the Scottish Highlands which will incur a surcharge

    All deliveries are free to UK Mainland addresses with the exception of the Scottish Highlands and Islands.
  • We use a mixture of UPS, DPD and Royal Mail, send out next day delivery to most of the UK.
  • Privacy Policy
    This privacy policy sets out how Specialist Marketing Limited trading as Suitable Spares uses and protects any information that you give Suitable Spares when you use its services.
    Suitable Spares is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.
    Suitable Spares may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
    We may collect the following information:
    • Name and payment details
    • Contact information including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers
    What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • To process your order and obtain payment
    • Internal record keeping
    • We may use the information to improve our products and services
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    Data aggregation, analytics and profile creation
    We may analyse your purchasing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes of behavioural advertising and cross platform targeting. We may use your information (including profile data) to serve you with advertising, which is relevant to you.
    Controlling your personal information
    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
    You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
    If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
  • We accept returns within a 14-day period after purchase. Please request a returns authorisation code before returning items so that we may asses to best method for return. Items returned in their original unused condition will be refunded in full. Where the fault is with us, we will refund any postage charge agreed by us prior to return.
  • Suitable Spares Ltd
    Unit 1, City Works
    China Street
    Fenton
    Stoke on Trent
    Staffordshire
    ST4 3NJ

    Company Registration No - 03981752
    VAT Registration No - GB747713902