The seller is located at , United Kingdom

50%
positive reviews
Customer reviews (6)
Profile Image Shaun.M9 1 reviews given 0 upvotes
Bought on 29/07/2019 Published on 08/08/2019

No comment. Still waiting for my product. Going onto 2 weeks now. Read more
Profile Image Neil.S59 1 reviews given 0 upvotes
Bought on 30/07/2019 Published on 06/08/2019

I am still waiting for my order to arrive. It was meant to arrive on the 2/8/19 Read more
Profile Image Johnny.M35 1 reviews given 0 upvotes
Bought on 22/07/2019 Published on 02/08/2019

Still not received a week later Read more
Profile Image Robert.S253 1 reviews given 0 upvotes
Bought on 01/06/2019 Published on 15/06/2019

No issues and happy with the good value Read more
Profile Image Jackie.C22 1 reviews given 0 upvotes
Bought on 19/05/2019 Published on 30/05/2019

Yes, excellent service Read more
Profile Image john-st37 2 reviews given 0 upvotes
Bought on 20/05/2019 Published on 30/05/2019

Efficient Read more
  • 1
Detailed terms of sale
  • PRIVACY AND COOKIE POLICY

    This privacy policy sets out how easylocks (hereafter "the Store") uses and protects any information that you give the Store while using this website. easylocks are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. easylocks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    What we collect
    We may collect the following information:

    name
    contact information including email address
    demographic information such as postcode, preferences and interests
    other information relevant to customer surveys and/or offers
    For the exhaustive list of cookies we collect see the List of cookies we collect section.

    What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping.
    We may use the information to improve our products and services.
    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies
    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information
    You may choose to restrict the collection or use of your personal information in the following ways:

    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    List of cookies we collect
    The table below lists the cookies we collect and what information they store.

    Cookie Name

    Cookie Description

    FORM_KEY

    Stores randomly generated key used to prevent forged requests.

    PHPSESSID

    Your session ID on the server.

    GUEST-VIEW

    Allows guests to view and edit their orders.

    PERSISTENT_SHOPPING_CART

    A link to information about your cart and viewing history, if you have asked for this.

    STF

    Information on products you have emailed to friends.

    STORE

    The store view or language you have selected.

    USER_ALLOWED_SAVE_COOKIE

    Indicates whether a customer allowed to use cookies.

    MAGE-CACHE-SESSID

    Facilitates caching of content on the browser to make pages load faster.

    MAGE-CACHE-STORAGE

    Facilitates caching of content on the browser to make pages load faster.

    MAGE-CACHE-STORAGE-SECTION-INVALIDATION

    Facilitates caching of content on the browser to make pages load faster.

    MAGE-CACHE-TIMEOUT

    Facilitates caching of content on the browser to make pages load faster.

    SECTION-DATA-IDS

    Facilitates caching of content on the browser to make pages load faster.

    PRIVATE_CONTENT_VERSION

    Facilitates caching of content on the browser to make pages load faster.

    X-MAGENTO-VARY

    Facilitates caching of content on the server to make pages load faster.

    MAGE-TRANSLATION-FILE-VERSION

    Facilitates translation of content to other languages.

    MAGE-TRANSLATION-STORAGE

    Facilitates translation of content to other languages.





    Processing of data under GDPR



    This policy applies between you, the User and easylocks Ltd.



    easylocks Ltd takes the privacy of your information very seriously. This policy applies to our use of any and all data collected by us or provided by you in relation to your use of our Website, or to the emails and telephony systems. Please read this document carefully.



    Definitions


    The following are used:



    Data

    All information you submit to easylocks via the Website, Email, written correspondence or is given to us by you over the telephone

    Data Protection Law

    Any laws that are applicable regarding the processing of data in the UK or EU

    GDPR

    The General Data Protection Regulations effective from May 2018 (and for as long as they remain)

    We, Us, Our

    easylocks Ltd

    User, you

    Any third party not employed by us, that accesses the Website, contacts us by email or telephone regarding services or products that we provide or procure

    Website

    Our website URL: www.easylocks.co.uk



    Email

    sales@easylocks.co.uk, returns@easylocks.co.uk

    Telephone

    Communications via 01245 380 592 OR Whatsapp 07957 628 389



    Scope


    This policy only applies to easylocks Ltd and Users. It does not extend to other websites or links to websites that may be accessed via our website.



    How Data is Collected


    Data is either given to us by you or we collect it automatically.


    Data given to us by you

    easylocks will collect data that is submitted by you through the website (including “Live Chat”), by email, by telephone, by post or by any other means. In each case it is done so compliantly and as per this policy.



    Data collected automatically


    Some data is collected automatically for example when you visit our website, you click on products and this informs us what products are popular, so we can make improvements to marketing, sales or availability. We can see where users go to in terms of navigation and the times and frequency your visit. Your IP address is captured which can tell us how frequently you interact or contact us.



    Keeping Data Secure



    We take measures to ensure your data is safeguarded

    you set a unique username and password to access your website account
    we store your data on a secure server
    you are informed before calls are answered that calls are recorded for quality and monitoring purposes
    emails are stored securely with access to emails controlled by a password login by employees only
    We have in place measures to deal with any breaches, or suspected breaches. If you think someone has access your data without authority, you should immediately contact Scott May, easylocks Ltd, who acts as the Data Controller.



    Data Retention



    We will only hold your Data for as long a period as is required by law, is reasonably necessary for legitimate business reasons or until you request us to delete it. Even if we do delete it, you are advised that there may be older backups or archived media required for legal or regulatory purposes.



    Accuracy


    It is important that any Data we hold about you is accurate and current.



    Your Rights



    You have these rights:



    Right to Access – this is the right to request copies of what we hold about you, or that we modify, update or delete such information. We can make a charge if we consider the request is manifestly excessive and can even refuse the request, in which case we must give you an explanation as to why your request is refused.
    Right to Correct – if your Data is inaccurate or incomplete
    Right to Erase – that we erase your Data from all our systems
    Right to Restrict our Use of your Data – to block us from using your Data or limit the way in which we use it
    Right to Data Portability – to move, copy or transfer your Data elsewhere
    Right to Object – the right to object to our use of your Data including the way we use it/intend to use it for legitimate business interests


    To enquire regarding any of these rights or about our legal Data processing for legitimate business reasons, you should contact Scott May on scott@easylocks.co.uk



    If you are not satisfied about our handling of any complaints, you can refer to the Information Commissioners Office, whose contact details are on www.ico.org.uk



    General


    We will take steps to ensure your Data is kept secure and private, but if we decide to acquire new business or to sell business, your Data may be transferred to a new owner or Controller. Any such permissions you gave us will transfer over in this event.



    We may transfer our rights where we reasonably believe your rights will be unaffected.



    You may not transfer any of your rights under this policy to any other person.



    This privacy policy statement has been written in accordance with the law of England and Wales and this jurisdiction will apply in its interpretation should that become necerssary.



    easylocks Ltd has the right to amend this privacy notice and policy as we consider necessary from time to time. Any changes will be posted to the Website. You are deemed to have accepted the terms of this policy on your first use, visit or call following its introduction.



    Scott May (Data Controller)

    easylocks Ltd
  • Returns and cancellations

    You have the right to cancel your order at anytime for a full refund. However once your goods have been despatched then you will be liable for the cost in returning the goods to us.

    Please note that all goods returned to us must be in an as new condition. You must inform us within a 14 day period of any defects with the goods.

    After the 14 day period then your goods will be covered by the manufactures warranty for up to 12 months.

    After the seven working day period, we will be unable to accept goods back

    Goods that are returned to us will incur a 20% re-stocking charge unless the fault lies at our end.

    It is the customer’s responsibility to pay for any carriage costs in returning the goods to us.

    Please note that we will not be able to refund any item/s that have been keyed alike unless there was a mistake at our end, this is also the case for any extra keys that have been ordered and also masterkeyed systems.

    Locks that have had extra keys cut will NOT be refunded unless authorised by a manager, this will depend weather we have had to cut open the parcel to cut and test the key/s.

    We would also like to make you aware that refunds may take up to 28 working days to be processed.

    If your goods need to be returned, please contact us at returns@easylocks.co.uk.

    We have several different returns addresses, so please do not send the goods to our postal address as the goods may need to be returned elsewhere. If returned to the incorrect address the refund may take a couple of extra days to process as we have to get the items to the correct address.

    If the error lies at our end we will arrange the return of the item/s.

    Gasket & weatherseals are non returnable as these are cut to size.

    GEGE Pextra cylinders are non returnable as they are built from components.

    Borg, Kaba, Codelock & Lockey products will be offered a repair not a replacement. If the lock cannot be repaired it will then be replaced by the manufacturer.
  • Easylocks Ltd
    Silks Way
    Braintree
    CM7 3GB
    UK

    Company Registration No - 7548456
    VAT Registration No - GB114592817