What the seller has to say
« Incorporated in 1994, Dunster House has always been at the forefront of design and innovation for Log Cabins, Sheds, Climbing Frames, and a large variety of other garden buildings. We design and make all of our own products in-house, and thanks to our 6 branches across the country, we can deliver them to you nationwide with our own dedicated fleet of vehicles. With 25 years of supplying industry-leading products, we really know our stuff. »
Free over £199.99
Delivered by Dunster House’s dedicated delivery fleet. Deliveries are kerbside only. You will be required to assist the driver with unloading the vehicle. ARRANGED DELIVERY: You will be contacted by a member of our Dispatch Team within 2 working days to arrange a convenient date for delivery, within the stated delivery time frame, unless agreed otherwise. Please ensure your phone number is correct so we can reach you.
Third Party Data
Information We Collect
There are different methods on how and when we collect your personal information. Personal Identifiable Information (PII) is defined as any information which on its own, or when merged with other information, allows an individual to be identified. For example, this can be your name, telephone number or address.
We collect your information when you do any of the below:
Place an order on our website, by telephone or in person at one of our branches
Make an enquiry regarding our products or services
Enter a competition, promotion or prize draw
Upload an image, comment or review
Sign up for our newsletter, promotions or offers
Correspond with us, whether by phone, letter, email, social media or chat facility
Fill out any forms on any of our websites or during a visit to one of our display areas
Complete any forms relating to accidents or incidents for Health and Safety and Insurance purposes
Use our car parks and display gardens which have CCTV for the security of both customers and colleagues
The personal information that we may then collect includes:
Phone/ mobile number
Records of your contact with us for example logs of correspondence interactions pre and post-sale
Data about how you use and access our websites, this includes your IP address, operating system and browser type. Further information about this can be found in our Cookies Policy.
Our website is not marketed and does not knowingly collect or maintain personal information from, children under the age of 16. In the event this happens we will delete the information. If you believe that we may have any information from or about a child under the age of 16, please let us know via our Contact Us form.
How We Use Your Information
Dunster House Ltd uses the personal information that we collect about you or that you provide to us for the following reasons:
To track sales and enquiries
To answer your questions or provide you with requested information
To process your order including sending order confirmations and invoices, payments and refunds
To keep you up to date with the status of your order
To book and dispatch your order
To send you newsletters and information for marketing or advertising purposes
To set up, maintain your account and allow access to the customer log in area
To respond to your correspondence and customer service queries
To understand the interests of our site visitors and enquiries for market research and analysis by tracking activity (anonymously) to identify trends
For management and auditing of our business operations including accounting
To contact you for your opinions on our products and services
To allow us to develop, review and improve new/existing products and services based on your opinions and reviews
To notify you about any important changes to our services or our sites
To comply with any legal or regulatory obligations
To facilitate any business transactions that include bankruptcy, mergers, acquisitions, asset sales or if the business is sold
To provide you with a personalised shopping experience such as showing you the most relevant products, services and offers
Accessing Your Information & Updates
Below is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from 25th May 2018. If you wish for further information or explanation regarding your rights please contact us or visit the ICO website.
The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
If you have placed an order with us at any time, you can review your personal information by logging into the Customer Log-In Area on the website. You are also able to change your password here.
If your personal information changes we politely request that you tell us so we can update your records. You can do this by filling out your details in the Contact Us section on our website.
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please fill out the Subject Access Request Form for a copy of your personal information, this form can be found here.
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.
Legal Grounds for Data Processing of PII
We will rely on the following legal bases to use your personal data:
Performance of a contract - Where it is needed to provide you with our products or services, such as:
Providing you with a tailored quote which includes prices and assess whether we are able to deliver/install (where applicable) to your location
Managing orders that you have with us which includes products and services (delivery/installation)
Updating your records once an order has been placed
Any activities relating to the product or service (delivery/installation) which includes enquiries, quotes, orders and administration of order/quote
Where it is in our legitimate interests to do so, such as:
To provide you with information regarding our products and services
To provide you with suitable content on our website
To perform and/or test the performance of, our products, services and internal processes
For management and audit of our business operations including accounting
To carry out monitoring and to keep records of our communications with you and our staff
For market research and analysis and developing statistics
For direct marketing communications to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, post and phone
Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses
To comply with Legal Obligations such as:
Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
Vital Interests such as:
If you are involved in an emergency whilst visiting one of our branches or during a delivery we may need to provide the details that we have about you to the emergency services.
For some direct marketing communications
Withdrawing Consent and Opting Out
If you choose to opt in to receiving communication from us and change your mind and wish to opt out you can do this in a number of ways:
Clicking the unsubscribe link in any of our emails
Managing your preferences in your Customer Log In Area
In cases where we rely upon consent to process your personal data you can withdraw this at any time by contacting us via the Contact Details below.
When we receive notification that you wish to withdraw consent or change your preferences we will do this as soon as reasonably possible and most likely within 72 hours of the request.
Retention of Personal Information and Why
Unless otherwise explained we will hold your personal information based on the following reasons:
For as long as we have reasonable business needs, such as managing your orders and managing our operations
For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
Retention periods in line with legal and regulatory requirements or guidance.
If you have not placed an order with us we will only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
If you have not placed an order with us and we no longer have an ongoing legitimate business interest to process your data we will delete this data. In the event this is not possible due to data backups in archives we will ensure that no further processing takes place with your data until we are able to delete the data.
To enhance the security of the checkout process we currently use 'Verified by Visa' and 'MasterCard SecureCode' as a part of the payment process when you place an order through the website.
Verified by Visa' and 'MasterCard SecureCode' are schemes that have been introduced by card issuers to help tackle online fraud. These schemes are known as '3d Secure' and Dunster House Ltd, like many other retailers, are committed to fraud prevention. By participating in either scheme, your online shopping experience will be more secure.
Disclosing your data / Information sharing
Dunster House Ltd does not sell your personal information to third parties.
Dunster House Ltd will never make your personal details available to other companies for their own marketing purposes.
We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and courier services. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
Your personal information is not transferred or disclosed outside of the UK or the EEA.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our websites.
All goods should be in original packaging and safely secured for transit. Please note that we reserve the right to request that you send this product by a trackable, signed-for, courier service. We also strongly recommend that you ensure the delivery for its full worth to protect you should anything happen to it while in transit, or should the courier service lose it.
All returned goods are subject to inspection upon return. A full refund will be given upon successful inspection of undamaged, unbuilt goods, that have not been defaced or ruined in any way (such as water exposure). If the goods are found to include any of these then, unfortunately, a full refund will not be given. A partial refund may be offered at this stage, dependant on the results of the inspection.
Please Note: Our returns department can only accept deliveries of returned orders between 09:00 - 16:30, Monday - Friday. Please ensure this information is given to your chosen courier to avoid any redelivery charges that your courier may be forced to charge you if they arrive outside of these times.
Dunster House, Caxton Road, Bedford, Bedfordshire, MK41 0LF