The seller is located at Bedford, United Kingdom

83%
positive reviews
over the last 90 days

What the seller has to say

« Incorporated in 1994, Dunster House has always been at the forefront of design and innovation for Log Cabins, Sheds, Climbing Frames, and a large variety of other garden buildings. We design and make all of our own products in-house, and thanks to our 6 branches across the country, we can deliver them to you nationwide with our own dedicated fleet of vehicles. With 25 years of supplying industry-leading products, we really know our stuff. »

Customer reviews (23)
Profile Image Jasmin.W73 1 reviews given 0 upvotes
Bought on 17/06/2020 Published on 16/07/2020

Great customer service, delivery on time and everything in perfect condition Read more
Profile Image Shokor.S 1 reviews given 0 upvotes
Bought on 17/05/2020 Published on 15/07/2020

Was ok, kerb delivery. Read more
Profile Image Earle.H 1 reviews given 0 upvotes
Bought on 12/05/2020 Published on 11/06/2020

exactly what its meant to be. Read more
Profile Image Jane.B178 1 reviews given 0 upvotes
Bought on 07/05/2020 Published on 09/06/2020

Yes they arrived in good time Read more
Profile Image Brent.H11 1 reviews given 0 upvotes
Bought on 27/04/2020 Published on 05/06/2020

Service was fine and I was kept informed on progress but by today's 'normal' being next day or even same day delivery, 28 days seems a very long wait. Read more
Profile Image Steve.B374 1 reviews given 0 upvotes
Bought on 05/05/2020 Published on 05/06/2020

Happy with service and delivery guys were fab. After sales good too ? Read more
Profile Image Williams .C 1 reviews given 0 upvotes
Bought on 24/04/2020 Published on 04/06/2020

Great service Read more
Profile Image Stuart.M173 2 reviews given 0 upvotes
Bought on 13/04/2020 Published on 28/05/2020

Arrived on time and the product is good quality. It did take a long time to assemble but the quality of the product is very good. Read more
Profile Image Jennifer.T56 2 reviews given 1 upvotes
Bought on 16/04/2020 Published on 26/05/2020

Emailed and said about the kids getting splinters and was told To sand it down Not good customer services as told Th Chunks missing from wood making it flimsy was told That’s the nature of the wood Read more
Profile Image Martin.H606 1 reviews given 0 upvotes
Bought on 13/04/2020 Published on 25/05/2020

Shipping, delivery and comms was good even during a pandemic. Read more
Detailed terms of sale
  • Free over £199.99
  • Delivered by Dunster House’s dedicated delivery fleet. Deliveries are kerbside only. You will be required to assist the driver with unloading the vehicle. ARRANGED DELIVERY: You will be contacted by a member of our Dispatch Team within 2 working days to arrange a convenient date for delivery, within the stated delivery time frame, unless agreed otherwise. Please ensure your phone number is correct so we can reach you.
  • Third Party Data

    This Privacy Policy does not cover any information collected by third-party sites or content or applications that may link to, or be accessible from or on, our website. At times our website may contain links to other websites that are not managed by us. If you choose to click on a third-party link, you will be directed to the third-party’s site. Each third-party website will have their own Privacy Policy and we recommend that you review this due to us having no control of the site, the content or the operations of the site or policies.




    Information We Collect
    There are different methods on how and when we collect your personal information. Personal Identifiable Information (PII) is defined as any information which on its own, or when merged with other information, allows an individual to be identified. For example, this can be your name, telephone number or address.

    We collect your information when you do any of the below:

    Place an order on our website, by telephone or in person at one of our branches
    Make an enquiry regarding our products or services
    Enter a competition, promotion or prize draw
    Upload an image, comment or review
    Sign up for our newsletter, promotions or offers
    Correspond with us, whether by phone, letter, email, social media or chat facility
    Fill out any forms on any of our websites or during a visit to one of our display areas
    When you browse our websites as information is collected on our website; commonly known as “cookies”. This is explained in our Cookie Policy and cookie settings can be changed in your browser settings.
    Complete any forms relating to accidents or incidents for Health and Safety and Insurance purposes
    Use our car parks and display gardens which have CCTV for the security of both customers and colleagues
    The personal information that we may then collect includes:

    Name
    Address
    Email address
    Phone/ mobile number
    Password
    Records of your contact with us for example logs of correspondence interactions pre and post-sale
    Payment method details including credit/debit card details (if paid via this options), PayPal is excluded and has its own Privacy Policy
    You may give us information regarding other people for example naming 2 people on an order. It is your responsibility to ensure that if you share personal data of other people for the enquiry and order that you make them aware of our Privacy Policy.
    Data about how you use and access our websites, this includes your IP address, operating system and browser type. Further information about this can be found in our Cookies Policy.
    Our website is not marketed and does not knowingly collect or maintain personal information from, children under the age of 16. In the event this happens we will delete the information. If you believe that we may have any information from or about a child under the age of 16, please let us know via our Contact Us form.




    How We Use Your Information
    Dunster House Ltd uses the personal information that we collect about you or that you provide to us for the following reasons:

    To track sales and enquiries
    To answer your questions or provide you with requested information
    To process your order including sending order confirmations and invoices, payments and refunds
    To keep you up to date with the status of your order
    To book and dispatch your order
    To send you newsletters and information for marketing or advertising purposes
    To set up, maintain your account and allow access to the customer log in area
    To respond to your correspondence and customer service queries
    To understand the interests of our site visitors and enquiries for market research and analysis by tracking activity (anonymously) to identify trends
    For management and auditing of our business operations including accounting
    To contact you for your opinions on our products and services
    To allow us to develop, review and improve new/existing products and services based on your opinions and reviews

    To notify you about any important changes to our services or our sites
    To comply with any legal or regulatory obligations
    To facilitate any business transactions that include bankruptcy, mergers, acquisitions, asset sales or if the business is sold
    To provide you with a personalised shopping experience such as showing you the most relevant products, services and offers



    Accessing Your Information & Updates
    Your Rights
    Below is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from 25th May 2018. If you wish for further information or explanation regarding your rights please contact us or visit the ICO website.

    The right to be informed about the processing of your personal information
    The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
    The right to object to processing of your personal information
    The right to restrict processing of your personal information
    The right to have your personal information erased (the “right to be forgotten”)
    The right to request access to your personal information and to obtain information about how we process it
    The right to move, copy or transfer your personal information (“data portability”)
    Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you


    If you have placed an order with us at any time, you can review your personal information by logging into the Customer Log-In Area on the website. You are also able to change your password here.



    If your personal information changes we politely request that you tell us so we can update your records. You can do this by filling out your details in the Contact Us section on our website.



    You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please fill out the Subject Access Request Form for a copy of your personal information, this form can be found here.



    You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.



    You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.



    Legal Grounds for Data Processing of PII


    We will rely on the following legal bases to use your personal data:

    Performance of a contract - Where it is needed to provide you with our products or services, such as:
    Providing you with a tailored quote which includes prices and assess whether we are able to deliver/install (where applicable) to your location
    Managing orders that you have with us which includes products and services (delivery/installation)
    Updating your records once an order has been placed
    Any activities relating to the product or service (delivery/installation) which includes enquiries, quotes, orders and administration of order/quote
    Where it is in our legitimate interests to do so, such as:
    To provide you with information regarding our products and services
    To provide you with suitable content on our website
    To perform and/or test the performance of, our products, services and internal processes
    For management and audit of our business operations including accounting
    To carry out monitoring and to keep records of our communications with you and our staff
    For market research and analysis and developing statistics
    For direct marketing communications to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, post and phone
    Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses
    To comply with Legal Obligations such as:
    Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
    Vital Interests such as:
    If you are involved in an emergency whilst visiting one of our branches or during a delivery we may need to provide the details that we have about you to the emergency services.
    Consent:
    For some direct marketing communications


    Withdrawing Consent and Opting Out
    If you choose to opt in to receiving communication from us and change your mind and wish to opt out you can do this in a number of ways:

    Contacting us using the contact details at the end of this Privacy Policy
    Clicking the unsubscribe link in any of our emails
    Managing your preferences in your Customer Log In Area
    In cases where we rely upon consent to process your personal data you can withdraw this at any time by contacting us via the Contact Details below.

    When we receive notification that you wish to withdraw consent or change your preferences we will do this as soon as reasonably possible and most likely within 72 hours of the request.



    Retention of Personal Information and Why
    Unless otherwise explained we will hold your personal information based on the following reasons:

    For as long as we have reasonable business needs, such as managing your orders and managing our operations
    For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
    Retention periods in line with legal and regulatory requirements or guidance.
    If you have not placed an order with us we will only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
    If you have not placed an order with us and we no longer have an ongoing legitimate business interest to process your data we will delete this data. In the event this is not possible due to data backups in archives we will ensure that no further processing takes place with your data until we are able to delete the data.

    Security
    Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your personal information. Your personal information will not be kept longer than is necessary for the purposes stated in this Privacy Policy.
    To enhance the security of the checkout process we currently use 'Verified by Visa' and 'MasterCard SecureCode' as a part of the payment process when you place an order through the website.
    Verified by Visa' and 'MasterCard SecureCode' are schemes that have been introduced by card issuers to help tackle online fraud. These schemes are known as '3d Secure' and Dunster House Ltd, like many other retailers, are committed to fraud prevention. By participating in either scheme, your online shopping experience will be more secure.



    Disclosing your data / Information sharing
    Dunster House Ltd does not sell your personal information to third parties.

    Dunster House Ltd will never make your personal details available to other companies for their own marketing purposes.

    We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and courier services. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

    We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.

    Your personal information is not transferred or disclosed outside of the UK or the EEA.




    Changes to this Privacy Policy
    We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our websites.

  • All goods should be in original packaging and safely secured for transit. Please note that we reserve the right to request that you send this product by a trackable, signed-for, courier service. We also strongly recommend that you ensure the delivery for its full worth to protect you should anything happen to it while in transit, or should the courier service lose it.

    All returned goods are subject to inspection upon return. A full refund will be given upon successful inspection of undamaged, unbuilt goods, that have not been defaced or ruined in any way (such as water exposure). If the goods are found to include any of these then, unfortunately, a full refund will not be given. A partial refund may be offered at this stage, dependant on the results of the inspection.

    Please Note: Our returns department can only accept deliveries of returned orders between 09:00 - 16:30, Monday - Friday. Please ensure this information is given to your chosen courier to avoid any redelivery charges that your courier may be forced to charge you if they arrive outside of these times.
  • Dunster House, Caxton Road, Bedford, Bedfordshire, MK41 0LF