UK Planet Tools
The seller is located at Milton Keynes, United Kingdom
What the seller has to say
« We offer great prices, great availability and great service makes us your first and last place to shop for high quality tools, fixings and building supplies. »
Detailed terms of sale
Free delivery over £10
UK PLANET TOOLS LTD t/a UPG whose registered office is at Pury Hill Business Park, Alderton Road, Towcester NN12 7LS knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.
The Website is brought to you by UK PLANET TOOLS LTD t/a UPG. We believe it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the data protection and privacy, including General Data Protection Regulation, for example, information about your health or ethnic origin. Further details can be found below.
At UK Planet Tools, we understand and respect your concerns regarding security and the privacy of any information you supply. UK Planet Tools are committed to ensuring that your personal information is used properly and is kept securely.
This Privacy Notice explains how UK Planet Tools will collect and use your personal information.
1. Personal Information
1.1. When you visit or register an account on the UK Planet Tools website, you may be asked to provide information about you and your company such as, your name, email address, your telephone number, company name and address, plus details of the information you are requesting and any message you wish to send UK Planet Tools.
1.3. UK Planet Tools will use personal information provided by you or gathered in another form to process and respond to orders placed, requests, enquiries and complaints and to provide services requested by you. This may include a process to manage and update you on your account and to call you or send you updates about special offers, new services, special promotions, noteworthy news, surveys and events that UK Planet Tools believe will be of interest to you.
1.4. To use certain features of the website you must register with UK Planet Tools. When you register you must provide accurate and complete information and must update such information when necessary, so it remains accurate and complete.
1.5. UK Planet Tools may also aggregate your website activity so that we may better understand the users that are visiting our site. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. However, this aggregate data is anonymous and does not contain any personally identifiable information relates to you.
1.6. When contacting UK Planet Tools by telephone, all calls are recorded for training and quality purposes.
1.7. When visiting our premises in person, images of you will be captured on our CCTV system for the purpose of crime prevention and public safety.
1.8. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
1.8.1. To help us to identify you when you contact us.
1.8.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
1.8.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
1.8.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
1.8.5. To help to prevent and detect fraud or loss.
1.8.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
1.8.7. To keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. If you do not wish to receive this benefit, please write to our Data Protection Manager at the address given in clause 7 below.
1.8.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
1.8.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
1.10. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
1.11. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
1.12. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
1.15. In connection with any transaction which we enter into with you:
1.15.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved to a new house and who have missed payments.
1.15.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
1.15.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at:
UK PLANET TOOLS LTD t/a UPG (Head Office)
2. Security & Protecting Information
2.1. UK Planet Tools are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect.
2.2. UK Planet Tools sometimes use agents and service providers to process personal information on its behalf. For example, UK Planet Tools may use third parties to contact you about its products and services, send postal mail and to maintain its IT systems. Where UK Planet Tools uses agents and service providers to process your personal information, we will ensure that it has adequate security measures in place to safeguard your personal information.
2.3. UK Planet Tools will also release your personal information when required to do so for legal or regulatory purposes or as part of legal proceedings.
2.4. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
2.5. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
2.6. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
2.7. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
3. Payment Information
3.1. All payment information (such as credit, debit) card information is encrypted when it is transferred over the Internet using SSL Encryption via a payment processing provider (SagePay). UK Planet Tools do not store any card information in any format. Once the payment has been processed, this information is encrypted through a technological mechanism.
4. Sharing Details
4.1. From time to time, we may need to share your information with third parties for specific purposes. These specific purposes could be:
Fulfilling and delivering your order to you (contractual obligations, legitimate reasons)
Warranty Repairs (contractual obligation, legitimate reasons).
Data Analysis (legitimate reasons, contractual obligations)
Providing Marketing material (consent required, legitimate reasons).
Customer Service Enquiries (contractual obligations, legitimate reasons)
Furthermore, we may share your data to the following third parties:
Website Development Software Providers (Web Development)
HM Revenue & Customs
Marketing Platform providers
Payment Facility providers
Customer Feedback providers
4.2. The third parties we use will only have access to personal information that is required to perform their functions, but they will not use it for any other purposes. Additionally, they must process the personal information in agreement with our Privacy Notice and as permitted by EU data protection laws.
5.1. When you visit the UK Planet Tools website, a small file called a cookie will be saved on your computer’s hard drive. Cookies store small pieces of information about you and allow website operators to accumulate information about your preferences. This means that on future visits to our website, we can identify you and welcome you back.
5.3. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, you may not be able to use some of the features on the UK Planet Tools website without cookies.
1. Can I return unwanted items?
Yes, if for any reason, you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging. Alternatively, we can arrange for our couriers to collect from you, however a charge of £9.99 may be applied for this service.
2. I have been delivered an incorrect item, what do I do?
We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometime mistakes can still be made. If this happens, please inform us within 14 days, we will collect and redeliver a replacement item as soon as possible and this will obviously be at no cost to you.
3. My goods have been delivered and are damaged, what do I do?
You must sign for, date and time every package we send to you. If the package looks damaged in any way you can refuse the delivery or sign for it unexamined. If it has been damaged by the carrier and you have not signed unexamined we cannot be held liable or make a claim with the carrier which may result in a delay in dealing with the matter. You must inform us immediately by e-mail or phone of any damaged goods.
UK PLANET TOOLS LTD, The Mill Pury Hill Business Park, Alderton Road, Towcester, Northants, England, NN12 7LS