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Low Energy Supermarket

Detailed terms of sale

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The seller is located at , United Kingdom

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Low Energy Supermarket make saving energy and money easy

Detailed terms of sale

Product dependent

All purchases are an invitation to buy and a formal contract is not formed until you receive dispatch notification. All orders are shipped depending on size at our choice of Royal Mail or Hermes/Evri. We will ship same working day if order received before 10am Mon- Fri

20% is included in all our prices

Low Energy Supermarket (“the Website”) is owned and operated by Low Energy Supermarket Limited. This policy, together with our Terms and Conditions, explain how Low Energy Supermarket may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them. Information we collect about you We collect information about you when you:  Visit the Website, and other sites accessible from the Website.  Register with, and buy products or services on the Website.  Take part in promotions, competitions, customer surveys and questionnaires.  Contact us, e.g. in writing, call customer services. We may supplement the information we collect about you with information we receive from other sources e.g. public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information. Using your information Collecting your personal information helps Low Energy Supermarket to better understand what you need from us. We use your information to:  Manage and improve the Website.  Personalise our services to you.  Administer and operate your account.  Process your orders.  Tell you about important changes to the Website and our services.  Understand your shopping behaviour to develop and improve our products and services.  Manage promotions, competitions, customer surveys and questionnaires.  Check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected. We may share your personal information across the Low Energy Supermarket Group so they can provide you with relevant products and services. Your personal information is safe with us and will never be released to companies outside the Low Energy Supermarket Group for their marketing purposes. . Marketing and research If you agree, we may contact you:  With offers and information about Low Energy Supermarket products or services.  With offers and information about partners' products or services.  For customer research, e.g. to help improve our service. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you. Cookies In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you do not want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website. What is a cookie? Cookies are text files containing small amounts of information, which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating Website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. Cookies used on the Website A list of all the cookies used on the Website by category is set out below. Strictly necessary cookies These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. Performance cookies These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works. Functionality cookies These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Behavioural advertising and online privacy A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found atwww.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see. Using browser settings to manage cookies The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer. Disclosing your information We will never disclose your information to anyone outside the Low Energy Supermarket Group except where we have your consent; where we are required or permitted to do so by law. Other websites The Website may contain links to other sites, which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours. Accessing your information To obtain a copy of the information we hold about you, write to: Data Protection Officer, Corporate & Legal Affairs, Low Energy Supermarket, 1 Kingsley Drive, Appleton, Warrington, WA4 5AE enclosing a cheque or postal order for £10 payable to “Low Energy Supermarket Limited”. Please confirm your name and address and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them. Changes to our policy This policy replaces all previous versions and is correct as of April 2014. We reserve the right to change the policy at any time. Contacting us If you have any queries, please contact us at sales@lowenergysupermarket.com.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Items should be checked as soon as possible following receipt of goods. Returns will be accepted up to 14 days after the date you receive the purchase. Refunds will be issued within 14 days of receipt of the returned item for unwanted goods & 30 days for faulty/damaged goods. Any goods returned with signs of abuse or intentional damage will be refused and returned to the sender at senders cost.

VAT at 20% is included

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