The seller is located at Mells, Somerset, BA11 3RH, United Kingdom
over the last 90 days
over the last 90 days
Customer reviews (145)
Detailed terms of sale
Returns & Refunds:
Items not required:
We at the DIY Doctor aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
All you need to do is to contact us through ManoMano and we will issue you with a Returns Form and Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form. Unfortunately we cannot accept proof of posting as confirmation of delivery.
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.
Faulty, Incorrectly Supplied and Damaged Items:
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge. Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs within 21 days.
Any damaged or faulty items must be reported to us within 3 working days of the delivery date. If an issue is reported to us after this date we are not able to take address any issues with our courier companies and therefore may not be able to arrange a refund for you.
When your order is dispatched we will send you an email (via ManoMano); your package should be delivered within 3 working days of this date. If you have not received your order within 14 days of this email at the latest, please contact us through ManoMano. Refunds may not be possible to orders that have not been notified as undelivered after 21 days of the date of dispatch (as stated in the dispatch email).