The seller is located at , United Kingdom

92%
positive reviews
over the last 90 days
Customer reviews (135)
Profile Image Michael.P1564 1 reviews given 0 upvotes
Bought on 25/08/2020 Published on 25/09/2020

The wrong size ladder was delivered. However, Manomano and Duotool Direct Limited sorted the problem and the correct size step ladder was delivered within 5 days. Read more
Profile Image handymano.90106 2 reviews given 0 upvotes
Bought on 12/09/2020 Published on 25/09/2020

Delivery was spot on and so was the condition of the saw, as you would expect when purchasing new items. Read more
Profile Image Kc.W 3 reviews given 0 upvotes
Bought on 12/09/2020 Published on 22/09/2020

fast delivery and good as described and very competitive price Read more
Profile Image handymano.78623 3 reviews given 0 upvotes
Bought on 17/08/2020 Published on 22/09/2020

All good. Read more
Profile Image handymano.88889 1 reviews given 0 upvotes
Bought on 08/09/2020 Published on 18/09/2020

Pleasure to do business with you Read more
Profile Image David.R3352 1 reviews given 0 upvotes
Bought on 06/09/2020 Published on 15/09/2020

Delivery was fine. When I had to contact Duotool however about the apparent missing parts, I was promised a call back. It never came, and I had then to contact Hozelock directly. Read more
Profile Image John.G652 2 reviews given 0 upvotes
Bought on 31/08/2020 Published on 14/09/2020

I’m more than happy with the seller. Delivery was quick. The product was in good order. I will definitely use them again for any future project. Read more
Profile Image Andi.F 3 reviews given 0 upvotes
Bought on 10/05/2020 Published on 10/09/2020

Fast and prompt delivery, good quality product from Hozelock. Happy to purchase again from this seller. Read more
Profile Image Florin .C 8 reviews given 0 upvotes
Bought on 28/08/2020 Published on 03/09/2020

Satisfied Read more
Profile Image Stephen.C459 6 reviews given 0 upvotes
Bought on 18/07/2020 Published on 31/08/2020

Got it sorted but advised to get in touch with sealey in the end very polite and give me support the items come directly from sealey which they need to look at delivery people also make sure they are adequately packaged Read more
Detailed terms of sale
  • The delivery charge will be £5.45 for UK mainland orders under £75 Free UK mainland over £75
    Northern Ireland £11.95
    Chanel Islands £14.95

    DPD and Fedex ships 3-5 days

    Free deliver on orders £75+ for UK mainland
  • The delivery charge will be £5.45 for UK mainland orders under £75 Free UK mainland over £75

    Northern Ireland £11.95

    Chanel Islands £14.95

    DPD and Fedex ships 3-5 days

    Free deliver on orders £75+ for UK mainland
  • This policy covers: • All staff employed • All personal computers (desktop machines, laptops and hand held computers including iPhones, IPads and other similar devices), attachments and software owned or leased by the practice, whether used at home or within the work place, including practice software installed on personal devices. • All servers and other hardware and software required to run the networks and information systems • All work files and confidential information used by or about employees, clients, consultants and contractors The Data Protection Act covers all identifiable data held on any system (manual or electronic). Intention This policy supports procedures that promote security and confidentiality but does not restrict people’s ability to work. For example, the need to lock dektops or log off the network when leaving the desk has been weighed against the time taken to log back on. The risk of someone else accessing the network and the likelihood of damage has been considered when devising this policy and security must be appropriate to the risk. Any significant risks identified must be recorded and quantified. All sections of this policy have been written to ensure that security and confidentiality is maintained whilst allowing the work of the practice to be carried out and completed practically and efficiently
  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  • Duotool Direct Ltd
    1 Esslemont Estate
    Ellon
    Aberdeenshire
    AB41 8NW