The seller is located at , United Kingdom

positive reviews
over the last 90 days
Customer reviews (103)
Profile Image Ben.L25 0 reviews given 0 upvotes
Bought on 28/08/2019 Published on 04/09/2019

No. Item was purchased with 1 in stock. Took my money instantly and then on the final day of expected delivery I get told they have no stock. Con artists !! Read more
Seller's reply
Hi Ben, Once again, we're really sorry about this. Defender is a company that ships direct on our behalf. Due to they're poor performance regarding your order we've dropped them as a supplier. We take our customer service and satisfaction very seriously, and hope you give us a chance to rectify it in the future. Kind regards the Toolden team
Profile Image gary-ro9 6 reviews given 0 upvotes
Bought on 16/04/2020 Published on 25/04/2020

I'm sure if they tried to dispatch a bit slower they could manage it. I've still not got my order so I ended up ordering off screw fix yesterday and picking up. Waste of time. Read more
Profile Image Steven.S79 0 reviews given 0 upvotes
Bought on 09/04/2020 Published on 27/04/2020

I’ve had to chase this order to now be told it’s not in stock. Awful Read more
Seller's reply
Sorry about this Steven, with the Covid-19 lock down it's very hard getting stock delivered. We're trying our very best under very awkward circumstances. I'd like to think most reasonable people would understand. Apologies once again
Profile Image Simon.C413 0 reviews given 0 upvotes
Bought on 22/04/2020 Published on 06/05/2020

Still waiting for product, have emailed several times and only one response to ask if I had paid for! I’ve paid at the point of order! Very disappointing, going to get a refund and buy elsewhere! Don’t buy from these people! UPDATE: I’ve just had an email to say it’s not in stock, 2 weeks after ordering and their website telling me it was shipped on the 24th April?? What a joke! Read more
Profile Image Pete.L6 0 reviews given 0 upvotes
Bought on 09/05/2020 Published on 13/05/2020

Bought this as a present for someone. 5 days later an email is received saying it is no longer in stock. I don't buy from incompetent retailers so will no longer purchase anything through Mano Mano. Read more
Profile Image Jim.H35 1 reviews given 0 upvotes
Bought on 07/05/2020 Published on 25/05/2020

Delivery ok, product not Read more
Profile Image Denis.B7920 1 reviews given 0 upvotes
Bought on 14/05/2020 Published on 30/05/2020

The item was delivered on time but as I had cancelled the order I refused delivery so I am unable to make a comment about the performance of the item Read more
Profile Image Deborah .A 1 reviews given 0 upvotes
Bought on 27/05/2020 Published on 18/06/2020

The product does not blow air at all you can hear the sound of it working but not blowing any cool air The room remains hot on a hot day and even whole sitting next to it you can't feel the effect Read more
Profile Image Jack.H69 1 reviews given 0 upvotes
Bought on 04/04/2020 Published on 22/04/2020

Drill itself is great but it didn’t come with the stackable case as advertised on the website. Very disappointed. Read more
Profile Image Anthony.H458 1 reviews given 0 upvotes
Bought on 25/04/2020 Published on 12/05/2020

Seller was fine I didn’t think much of the product. Too flimsy thin padding on the kneeler and sharp edges catching you out when kneeling. Read more
Detailed terms of sale
  • The delivery charge will be £5.45 for UK mainland orders under £75 Free UK mainland over £75
    Northern Ireland £11.95
    Chanel Islands £14.95

    DPD and Fedex ships 3-5 days

    Free deliver on orders £75+ for UK mainland
  • The delivery charge will be £5.45 for UK mainland orders under £75 Free UK mainland over £75

    Northern Ireland £11.95

    Chanel Islands £14.95

    DPD and Fedex ships 3-5 days

    Free deliver on orders £75+ for UK mainland
  • This policy covers: • All staff employed • All personal computers (desktop machines, laptops and hand held computers including iPhones, IPads and other similar devices), attachments and software owned or leased by the practice, whether used at home or within the work place, including practice software installed on personal devices. • All servers and other hardware and software required to run the networks and information systems • All work files and confidential information used by or about employees, clients, consultants and contractors The Data Protection Act covers all identifiable data held on any system (manual or electronic). Intention This policy supports procedures that promote security and confidentiality but does not restrict people’s ability to work. For example, the need to lock dektops or log off the network when leaving the desk has been weighed against the time taken to log back on. The risk of someone else accessing the network and the likelihood of damage has been considered when devising this policy and security must be appropriate to the risk. Any significant risks identified must be recorded and quantified. All sections of this policy have been written to ensure that security and confidentiality is maintained whilst allowing the work of the practice to be carried out and completed practically and efficiently
  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  • Duotool Direct Ltd
    1 Esslemont Estate
    AB41 8NW