Futura Direct

Free Deliveries

Free Deliveries - Any item ordered before 1 pm is dispatched in the same day (Monday to Friday)

Data Protection Principles We promise to follow the following data protection principles: • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request. • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered. • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose. • Processing is limited with a time period. We will not store your personal data for longer than needed. • We will do our best to ensure the accuracy of data. • We will do our best to ensure the integrity and confidentiality of data. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
If you would like to return a product you have purchased for any reason. You must do this within 30 days of receipt. To start this return process please contact our returns team at mano@futuramail.co.uk If you are returning a product which has been purchased by mistake, it is the responsibility of the buyer to pay for the delivery and the return postage costs. All goods returned must be returned using a Tracked courier service. All goods must arrive in a brand new condition and in their original undamaged packaging. Once the goods have been received they will be inspected, if the goods are in a resalable condition a refund minus any costs will be processed within 5 working days. If there are any reasons the refund cannot be processed you will be informed.

Futura Direct Ltd, Unit 8 Quantum Court Adwick Enterprise Park, Church Lane, Adwick-Le-Street, England, DN6 7AY