The seller is located at , United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« Union Mart Ltd is a well-known company based in the United Kingdom, showcasing only the best brands in the industry. We are the sole-suppliers of the fastest selling winches in the UK from Rhino Winch Co, and the powerful pressure washers from Wilk-USA. We are passionate about sourcing only the most reliable and quality machines, that you can be proud to call your own »

Jamie Mills, Managing Director

Customer reviews (185)
Profile Image Danielle.F157 0 reviews given 0 upvotes
Bought on 08/07/2020 Published on 08/08/2020

Purchased this in July 2017, arrived on time, used for a short time and have 2 very dangerous issues with the product, contacted seller to be told to send it back before they will investigate, given this is a generator this is not acceptable, I asked for one to be sent out at the same time I send it back so I have one to use and not willing to do this or acknowledge the dangerous issues. Do Not Buy This item Read more
Profile Image Diane.D189 2 reviews given 0 upvotes
Bought on 22/07/2020 Published on 06/08/2020

The delivery was quick and efficient the driver was friendly and waited for my disabled son to come out to have his picture taken with his delivery, it made his day thank you. Read more
Profile Image Steve.H327 1 reviews given 0 upvotes
Bought on 09/06/2020 Published on 27/07/2020

Pity this unit has broken just after one month. Im now expected to pay for the return of the unit for them to fix.. Definitely not happy Read more
Profile Image Silviu.S3 2 reviews given 0 upvotes
Bought on 26/01/2020 Published on 26/07/2020

Very happy with the service and the delivery service. Read more
Profile Image Silviu.S3 2 reviews given 0 upvotes
Bought on 12/03/2020 Published on 26/07/2020

Professional customer service. Very happy with the seller. Thank you for a very useful product. Read more
Profile Image Derek.S97 1 reviews given 0 upvotes
Bought on 09/07/2020 Published on 23/07/2020

Profile Image Kenny.J18 1 reviews given 0 upvotes
Bought on 06/05/2020 Published on 20/07/2020

Delivery was ok it was how easily the product broke down that is of concern Read more
Profile Image Kimon.B 0 reviews given 0 upvotes
Bought on 11/07/2020 Published on 17/07/2020

Delivery more than 24 hours late. Tracked on Parcel Force and received a text message that it would be delivered between 1700 and 1800 yesterday. On waking this morning tracking information states that it was delivered at 1400 AND THAT I SIGNED FOR IT WHEN I DID NO SUCH THING. Because of Covid you cannot call ParceForce easily as there are no options on the menu for a complaint. Selecting tracking just gets you a voice recognition robot. So I called the line for collection of a new parcel and got through to Christine who has sent my complaint and phone number to the depot. Read more
Profile Image David.P3786 1 reviews given 0 upvotes
Bought on 05/07/2020 Published on 15/07/2020

Great communication and service Read more
Profile Image Grant.R 2 reviews given 0 upvotes
Bought on 05/07/2020 Published on 14/07/2020

Seller delivered on date given Read more
Detailed terms of sale
  • We offer free shipping mainland UK (excluding Highlands/Grampians), on all orders under 70kg weight.

    Your postage will be calculated when you enter your postcode at the checkout.

    We use a variety of reliable 24-hour courier services on all of our machines – the courier depends on weight and locations. Parts & accessories are sent with Hermes Tracked Delivery.

    Orders placed before 2pm on a weekday are dispatched the same working day.
  • UPS and Parcelforce.
  • Returns are accepted in line with our warranty conditions.

    Should you wish to return a faulty item, please email photos and/or videos of the item may also be requested to assist in the return process.

    When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

    All returns, once received by Union Mart, are opened under the watchful eye of CCTV and this footage may be used to determine the condition in which the item was packed/returned. Failure to ensure secure packaging may invalidate any warranty claims or refunds.

    Returns require a “Returns Form” which is supplied by Union Mart LTD. This will be provided in digital format to the customer upon return-request and is required as reference to the returned item. Returns without a “Returns Form” will cause delay and could affect the returns procedure.

    Should Union Mart Ltd agree to pay for the return postage, this will be by the cheapest possible method of return, as advised to the client by Union Mart.

    Freight arrangements vary depending upon the time that has expired since purchase.

    Within 14 days of the customer receiving the item, Union Mart may provide details allowing return of the item at no charge to the customer (where freight costs apply). Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense. Following this 14 day period, the customer is responsible for the cost of returning the goods.

    If the item is to be returned to the client, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary).

    While most spare parts are stocked in the UK, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
  • Union Mart Ltd
    Unit 4, Nursling Industrial Estate,
    Mauretania Road
    SO16 0YS