The seller is located at , United Kingdom
Detailed terms of sale
All dates given for delivery are estimates only and, as such, we will not be liable for any costs incurred as a result of late or early delivery. The Goods will be delivered to the delivery address you provide to us.
Refusing a delivery once goods have been dispatched
Please note that if you refuse to take delivery of your order from either Royal Mail or our Courier once your order has been dispatched, we reserve the right to bill you for both the cost of sending the item and the return of the item to us. If you wish to know what this cost will be, please contact us via
Delivery charges and methods will be presented at point of checkout, alternatively we will auto select the best available method on your order.
ManoMano.co.uk before refusing delivery.
The cost of returning a refused item to us will apply whether or not you have previously notified us, as carriers always charge for taking refused goods back and this cost will be passed on to you by way of deduction from any refund made.
If you refuse an order without instruction from ourselves and it becomes lost in transit we will not refund the value of goods as all liability will have passed to the person who refused the delivery. Any losses or damaged that occurs from lost parcels will be the responsibility of the person who ordered the goods.
Product price including VAT.
We observe the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which include cancellation rights and also the Consumer Rights Act 2015. However, these cancellation rights do not apply to any bespoke Goods that are made or to your own specification or goods that are a special order. You will be informed if your order is a special order before we issue the Order Confirmation.
If you are contracting as a consumer, you may cancel a Contract (unless the Goods were made to your specification or a special order) at any time within 14 calendar days after the day of receipt of goods (Cooling Off Period). In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy.
To cancel a Contract within the Cooling Off Period, you must contact us via ManoMano.co.uk to obtain a return number and to arrange a suitable method of returning the Goods. You must also return the Goods to us at your own cost within 14 days of notifying us that you wish to cancel your order.
You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If the Goods are faulty or mis-described, you should contact us via ManoMano.co.uk within 30 days of purchase to obtain a return number, to give full details of the issue and arrange a suitable method of returning the Goods for inspection. You must also return the Goods to us as soon as reasonably practicable and provided you have called us and the goods are found to be genuinely faulty, we will meet the cost of the return.
Please notify us by ManoMano.co.uk within 24 hours of any damaged items, failure to do so will invalidate a claim of damage items.
Refunds If you return Goods to us:
- because you have cancelled the Contract between us within the Cooling Off Period, we will process the refund due to you as soon as possible and, in any case, within 14 days of receipt of the returned goods. In this case, we will refund the price of the Goods in full. However, you will be responsible for the cost of returning the item to us;
- because you consider the Goods to be faulty, incorrect or damaged in transit, we will examine the returned Goods and will notify you of your replacement or refund via e-mail within a reasonable period of time. If you do not want to accept a replacement, we will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Goods in full, any applicable delivery charges and the costs incurred in returning the item to us up to a maximum of the cost of second class signed-for service. We will not reimburse over that limit if you choose to use a more expensive service.
- After the Cooling Off Period has expired, we will not accept goods back for refund.
- We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
2 West Street, Henley On Thames, Oxfordshire, RG9 2DU United Kingdom
VAT: GB 838082121