The seller is located at Glamorgan, United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« We attribute our great success to our passion for creating beautiful homes, commitment to quality, attention to service delivery and highly competitive prices »

Timothy Mealing , Director

Customer reviews (74)
Profile Image Philip.W211 1 reviews given 0 upvotes
Bought on 10/09/2020 Published on 10/10/2020

I think they may have been a day over the expected delivery window. It came 7 or 8 days from the day I ordered it. Not a problem as it wasn't being fitted immediately. They are a good supplier. Read more
Profile Image Ahmed .W 1 reviews given 0 upvotes
Bought on 22/09/2020 Published on 09/10/2020

Good Quality Read more
Profile Image Hind.J 1 reviews given 0 upvotes
Bought on 26/09/2020 Published on 03/10/2020

Not happy Read more
Profile Image Martin .S 2 reviews given 0 upvotes
Bought on 13/09/2020 Published on 02/10/2020

Dispatched quickly and in good condition. Read more
Profile Image George.C154 1 reviews given 0 upvotes
Bought on 22/08/2020 Published on 04/09/2020

Quite happy with supplier, answered my query concerning one piece of polycarbonate, delivery an packaging were good. A word of warning when buying check that the polycarbonate sheet is one piece. I suspect two places with a joint will look a tad ugly. Read more
Profile Image John.T253 2 reviews given 0 upvotes
Bought on 06/08/2020 Published on 20/08/2020

not happy with product, seller fine delivered on time, but I had to bodge to finish job Read more
Profile Image Carol.L55 1 reviews given 0 upvotes
Bought on 04/08/2020 Published on 19/08/2020

I would definitely recommend this seller Read more
Profile Image Angela.W267 2 reviews given 0 upvotes
Bought on 07/08/2020 Published on 18/08/2020

Cheap product, not a good quality, but that's what you pay for. Read more
Profile Image Julie.K215 1 reviews given 0 upvotes
Bought on 17/07/2020 Published on 13/08/2020

Yes happy with the seller Read more
Profile Image Julie.K224 1 reviews given 0 upvotes
Bought on 23/07/2020 Published on 10/08/2020

Good value for money have seen cheaper but quality not same. Read more
Detailed terms of sale
  • · Standard · ( 3 - 5 days )

    Bands Shipment Rate

    £0.00 to £5.00 £1.50

    £5.01 to £10.00 £2.00

    £10.01 to £19.99 £3.00

    £20.00 to Up £0.00

    Free delivery for orders over £ 20

    · Express · ( 2 - 3 days )

    Bands Shipment Rate

    £0.00 to up £6.50
  • Return Policy
    Important note:
    To avoid unnecessary returns please:
    • Check the technical drawings on the listing to make sure it is the right size for you. If you aren't sure then please ask us.
    • Check the features and descriptions on the listing to see what water pressure is needed and then make sure your pressure is suitable.
    Returns Policy
    We hope that you are pleased with your purchase from Grand Taps Ltd. However, we understand that there are occasions when you need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.
    Changed your mind ?
    If you ordered the wrong item or have simply changed your mind about your order and you wish to return your goods, then in line with the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of 14 working days, beginning with the day after the day on which the goods are delivered.
    Goods faulty on arrival ?
    All products are backed by at least 1 year manufacturer’s guarantee from the date of purchase unless a longer guarantee is specified in the listing. If a problem arises please send goods back to Grand Taps.
    If the goods are damaged upon receipt please email us, within seven days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund to you. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

    All other products within the manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.
    Goods damaged in transit ?
    Please inform us immediately if your goods were damaged in transit. If goods are visibly damaged on receipt it is advisable to accept delivery, but make a note when signing for. We will then arrange for replacement goods to be dispatched to you once the original order has been returned, or an alternative course of action to be taken, if you so wish.
    Returns Instructions
    For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the item/s to be returned. We recommend that you use a reputable courier.
    Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange you will be charged for shipping the new product back to you.
    Lost in transit
    All our orders are fully covered by delivery company. We must be contacted within 21 days of purchase and a claim for loss will be submitted, if we are not contacted within 21 days, we will not be able to open a claim.