The largest choice of DIY products

The seller is located at Glamorgan, United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« We attribute our great success to our passion for creating beautiful homes, commitment to quality, attention to service delivery and highly competitive prices »

Timothy Mealing , Director

Customer reviews (43)
Profile Image Alexandra.G247 1 reviews given 0 upvotes
Bought on 15/09/2019 Published on 25/09/2019

Great product and great service. Read more
Profile Image Susan.C56 1 reviews given 0 upvotes
Bought on 18/08/2019 Published on 28/08/2019

Great product and service Read more
Profile Image Christine.C503 1 reviews given 0 upvotes
Bought on 05/08/2019 Published on 15/08/2019

Very happy with the service and delivery. Read more
Profile Image Sarah.P27 0 reviews given 0 upvotes
Bought on 04/07/2018 Published on 04/08/2019

I am writing this review a year after delivery. The sink is amazing it's still like new. I would recommend the sink and also the seller. The sink was a great price and delivered on time. Read more
Profile Image Timothy.J5 2 reviews given 0 upvotes
Bought on 22/05/2019 Published on 23/06/2019

Can't fault them. Very well packaged, little risk of any damage. Read more
Profile Image Malcolm.C18 1 reviews given 0 upvotes
Bought on 09/03/2019 Published on 25/03/2019

Excellent transaction Read more
Profile Image Dave.D7 2 reviews given 0 upvotes
Bought on 27/02/2019 Published on 24/03/2019

Had no problem with seller. Read more
Profile Image Ronald.M13 1 reviews given 0 upvotes
Bought on 06/03/2019 Published on 21/03/2019

I have no problems with the seller at all. Read more
Profile Image Ronald.T11 1 reviews given 0 upvotes
Bought on 04/02/2019 Published on 18/02/2019

Happy with the supplier Read more
Profile Image Catherine.E46 1 reviews given 0 upvotes
Bought on 02/11/2018 Published on 16/11/2018

Everything was dealt with smoothly and efficient Read more
Detailed terms of sale
  • · Standard · ( 3 - 5 days )

    Bands Shipment Rate

    £0.00 to £5.00 £1.50

    £5.01 to £10.00 £2.00

    £10.01 to £19.99 £3.00

    £20.00 to Up £0.00

    Free delivery for orders over £ 20

    · Express · ( 2 - 3 days )

    Bands Shipment Rate

    £0.00 to up £6.50
  • Return Policy
    Important note:
    To avoid unnecessary returns please:
    • Check the technical drawings on the listing to make sure it is the right size for you. If you aren't sure then please ask us.
    • Check the features and descriptions on the listing to see what water pressure is needed and then make sure your pressure is suitable.
    Returns Policy
    We hope that you are pleased with your purchase from Grand Taps Ltd. However, we understand that there are occasions when you need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.
    Changed your mind ?
    If you ordered the wrong item or have simply changed your mind about your order and you wish to return your goods, then in line with the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of 14 working days, beginning with the day after the day on which the goods are delivered.
    Goods faulty on arrival ?
    All products are backed by at least 1 year manufacturer’s guarantee from the date of purchase unless a longer guarantee is specified in the listing. If a problem arises please send goods back to Grand Taps.
    If the goods are damaged upon receipt please email us, within seven days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund to you. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

    All other products within the manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.
    Goods damaged in transit ?
    Please inform us immediately if your goods were damaged in transit. If goods are visibly damaged on receipt it is advisable to accept delivery, but make a note when signing for. We will then arrange for replacement goods to be dispatched to you once the original order has been returned, or an alternative course of action to be taken, if you so wish.
    Returns Instructions
    For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the item/s to be returned. We recommend that you use a reputable courier.
    Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange you will be charged for shipping the new product back to you.
    Lost in transit
    All our orders are fully covered by delivery company. We must be contacted within 21 days of purchase and a claim for loss will be submitted, if we are not contacted within 21 days, we will not be able to open a claim.