The seller is located at , United Kingdom
Detailed terms of sale
Free delivery on all orders.
2-5 day delivery time.
Towelrads is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Towelrads may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2013.
We may collect the following information:
Name and title.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
14 days – unused, original packaging for full refund or exchange.
Returns / Exchange
If you wish to return or exchange a product, please contact our customer service team. We suggest having your Postcode/Order# number at hand before contacting our customer service team.
We offer a 14day return/exchange on all our products subject to the item being returned to Towelrads, this includes the purchasing of the wrong radiator. When returning an item, it must be the original condition, unused and packed in the original packaging and with the included accessories. This includes, but is not limited to, wall mounts, screws, brackets. You will receive a refund within 14days of Towelrads receiving and inspecting the returned item(s).
To arrange a return/exchange you will have to contact our customer service team with the following information.
The item you wish to be collected
The reason for the collection
The collection address including postcode
Towelrads invoice number
Towelrads order number
Note that Towelrads has a collection charge of £25+Vat which is non-negotiable.
We offer up to 3 working days from delivery date for the damaged item to be reported, to make a report, please contact our Customer Service team via email or phone.
Our Customer Service team will need image proof of the damaged product and any damaged packaging, please send this via email.
PLEASE BE AWARE IF AN ITEM IS DAMAGED ON ARRIVAL AND HAS THEN BEEN INSTALLED, NO CREDIT OR REPLACEMENT IS VALID.
If an item is or has become faulty before the guarantee has expired, please contact our Customer Service team. To check the guarantee on your radiator / towel rail please refer to our website or your user manual.
Towelrads may collect the damaged/faulty product depending on the condition of the item, please ask our customer service advisor for more information regarding this.
If your order has been delivered incomplete or missing upon arrival, please contact our customer service departments via phone or email. Please be aware all missing items need to be within 20 days of expected delivery.
VAT Registration No - GB245441516
Company Registration No - 10757797