Lemon Pavilion
The seller is located at , United Kingdom
45%
positive reviews
over the last 90 days
over the last 90 days
Customer reviews (228)
Bought on 04/12/2020
Published on 01/01/2021
I Don't know why ManoMano deal with this company which trades under different names, Lemon Pavilion, Buttercup Farm, Pink Sky Trading and probably a few more, they are atrocious, ordered item at the beginning of December with a delivery estimate of 7 days also showing as 'in stock', After a few weeks I sent an email enquiring where it was and was it actually in stock, a reply came 2 days later from Talia saying she would look in to it, that was it.. nothing else, no follow up email, I sent another email after another week which was not even replied to.
The item eventually turned up on 29th December.
Companies like this give ManoMano a bad image and if I was them I would certainly drop Lemon Pavilion and all its accociated companies, there are plenty of small companies out there selling this product that will give you a professional customer service experience and make you more likely to return for other products, but unfortunately not this company
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Seller's reply
Hell Lizzie
This was despatched to you within our estimated delivery timescale but it appears to have been held up with the courier for which we sincerely apologise, I can see it has safely been received now.
At Christmas time the couriers were overwhelmed with an extremely high volume of orders from Christmas shopping along with the increased online shopping due to the lockdowns,
Kind regards
Brian
Lemon Pavilion
Bought on 26/10/2020
Delivered on time, unable to check everything 100 percent as driver required to leave before total check completed
Cheaply made shed
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Bought on 13/12/2020
Description says 61cm high and photo shows wiggly poles. They arrived with straight poles and only being 30cm high. Inaccurate description and photo.
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Bought on 23/10/2020
Delivery quicker than expected. Product came perfect. No complaints. It was the only stand like it I could find and I wanted to boot pull and brushes, wish it came in black and a more modern design other than that I’m happy
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