Lemon Pavilion

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Terms and; Conditions of Use/Delivery

A number of products on our website are delivered flat-packed for self-assembly, if you are unsure, please check prior to ordering. Please note that we reserve the right to alter product specifications without notice, if deemed necessary or to improve performance.

Returns and Refund Policy

Our returns policy means that you can return an item within 14 days of when you purchased or received it. Notification to Pink Sky Trading Ltd must be made in writing via e-mail fully outlining the relevant issue / cause for the requirement to return the said goods.

Goods must be unused / un-assembled and returned in their original packaging and condition - we will not accept returns of used / assembled or incorrectly packaged items.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace them in part or whole in accordance with your statutory rights. Damaged or faulty goods must be reported to us within 24 hours of receipt of the goods.

The customer is liable for the cost of return of goods and/or any failed delivery/return costs incurred by us with third party couriers.

These conditions do not affect your statutory rights.

Please Note:


If the customer wishes to return items that are as a result of change of mind, goods must be returned in original packaging and of pristine condition to receive a refund and the customer is liable for the cost of return.

Your statutory rights are not affected by any of the Terms & Conditions outlined above.

Refusing delivery
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by Pink Sky Trading Ltd due to a package being refused will be deducted from your refund.


Cancellations
The United Kingdom’s Consumer Protection Regulations allow you to cancel your contract within 14 working days from our receipt of your order to receive a full refund of any payments made to Pink Sky Trading Ltd. However, if the goods have already been despatched to a carrier and are already in transit, you would be liable for the cost of the return of the goods to us.

If you wish to cancel your order, prior to it being despatched, you must be send an email quoting the reason for requesting to cancel the order, together with the order reference number and your name and address. Please be aware that it may not be possible to cancel your order if it has been shipped and that no order can be considered cancelled until we have provided confirmation of the cancellation to you by email.

Delivery
UK deliveries of the products are carried out by independent companies/carriers. Therefore, although we can offer a guidance and communication to these supplier/carriers, specific days and times are outside of our control and delays, although rare, are sometimes unavoidable.

Please note that your order may be delayed if the item is not in stock, but we will advise you should this be the case.

Goods will be sent to the address given by you in your order. In the event of a failed delivery due to the customer supplying incorrect delivery information or being unavailable to receive the delivery, any failed delivery charges incurred by us will be passed onto the customer.