What the seller has to say
« Delux Showers are one of the biggest bathroom online retailers based in the heart of West Midlands. The quality of our products is elegant, unparalleled and subordinate as to our competitors. We have teamed up with some of the top designers to make our bathrooms classy and idealistic, which offer a wide range of styles and are solely to the market. »
Free Postage to Mainland UK
Fee - Postcode
£299 - PO30-41
£299 - BT
£299 - IV, KW1-14, PA37-39, PH19-40, PH41, IM, PA20, PA31, PA35, PA41, KA27, TR21-TR25
Areas we DO NOT post to - JE, GY, ZE, HS
1. To save yourself time and reduce delays, fees and hassles, make sure you insert the correct
delivery address and the correct product/quantity you require at the point of purchase. If wrong
details are given, please let us know within 30 minutes so we can request to update
2. Delivery time may vary depending on what items you have ordered. Please message us should you
have any questions on this. Also, we are unable to place any orders on hold as per ManoMano terms
3. If you are not in when delivery has been attempted there may be an extra postage charge
incurred before we can resend the item. If you then refuse to have the item after deliveries have
been attempted the £25 return charges will be deducted from your refund.
4. Please be aware that the courier service can only deliver your items to your front door providing
that you are on the ground floor.
5. Free postage to most areas in UK, however If you fall into the following postcodes or areas, you
will need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let
6. Please note delays or damages in transit are beyond our control and we will not compensate for that.
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 16 Crystal Drive Smethwick B66 1QG.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns and refunds
1. If you changed your mind.
If you changed your mind and want to return the item, just please email us within 14 days after the purchase,then we will advise you the return procedure.
If you are going to return the item by yourself ,we suggest you use a courier THAT CAN COMPENSATE as we don't accept responsibility for any items that are damaged or lost during transit. After the item has been delivered back to us in good condition and in the original packaging (unopened) we will then issue a refund in 3 working days. If the packaging is not acceptable or some parts are damaged/ missing, only a partial refund will be issues which we will determine. Please message us the tracking information via Manoano once you dispatch the item.
Or, we can collect on your behalf at an extra cost. Collection fee for single items is £49 and for multiple items it is £78 which will need to be paid prior to us arranging collection. This fee is for 1 attempt at collection only. If you the courier confirms collection has failed due to customer not being in or not having the items ready then you will need to make another payment.
2. If the item is faulty.
In the unlikely event that your item is faulty please report the fault to us within 7 working days of your order. We would require a photo or video showing the fault clearly we can then send you parts to resolve the problem as soon as possible. If the item is not repairable only then we would send a replacement immediately.
If you change your mind
You have 14 days to change your mind. The product must not be used, be in good condition, and in its original packaging. Don't forget that the return costs will be at your charge. Once the merchant receives your parcel, you will be refunded within 14 days.
How to return a product?
It's easy! contact the seller from "My orders", who will send you the return instructions.
Additional return conditions
If you have ordered the wrong item, the wrong size or no longer want an item, you will be liable for the return. We will NOT collect this or cover the cost of return.
You will need to notify our customer service team via messaging service within 7 days.
Please note we do NOT provide an exchange service, so items will have to be returned for a refund.
Please note refund amount will be subject to how we received goods back and we will deduct fees for any damaged item returned or any used items which have been returned.
We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from date you received delivery.
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a sale-able condition
Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.
All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund. Please note this policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.
77 Francis Road Edgbaston Birmingham B16 8SP
Company Registration No - 08790738
VAT Registration No - GB194173981