Delux Bathrooms

1.1 Address & Order Accuracy To ensure efficient delivery, please double-check the shipping address, contact number, and product details before placing your order. If any information is incorrect, please contact us within 30 minutes to request changes. After this period, the order will enter the processing stage and may no longer be editable. 1.2 Delivery Time & Order Modifications Delivery time may vary depending on the product category and storage location. Oversized items require additional logistical coordination. Please note that once an order is confirmed, it cannot be temporarily put on hold or suspended. 1.3 Failed Delivery & Refusal Policy If you are not in when delivery has been attempted there may be an extra postage charge incurred before we can resend the item. If you then refuse to have the item after deliveries have been attempted the £25 return charges will be deducted from your refund. 1.4 Delivery Scope & Service Limitations The delivery service is limited to ground-floor doorstep drop-off only. It does not include carrying items upstairs, moving them indoors, or providing installation services. If you reside above the ground floor, please ensure you can manage the transportation of items yourself. 1.5 Shipping Cost Policy Free shipping is available to most regions in the UK. However, orders delivered to the following postcodes or areas will require an additional shipping fee. Should our carriers be unable to deliver to your address, our customer service team will contact you. Free Postage to Mainland UK Fee Postcode £299 PO30-41 £299 BT £299 IV, KW1-14, PA37-39, PH19-40, PH41, IM, PA20, PA31, PA35, PA41, KA27, TR21-TR25 Areas we DO NOT post to JE, GY, ZE, HS 1.6 Transit Risk Disclaimer Delays or damages in transit are beyond our control, and we cannot provide compensation for such incidents.

1. To save yourself time and reduce delays, fees and hassles, make sure you insert the correct  delivery address and the correct product/quantity you require at the point of purchase. If wrong  details are given, please let us know within 30 minutes so we can request to update  2. Delivery time may vary depending on what items you have ordered. Please message us should you  have any questions on this. Also, we are unable to place any orders on hold as per ManoMano terms  and conditions.  3. If you are not in when delivery has been attempted there may be an extra postage charge  incurred before we can resend the item. If you then refuse to have the item after deliveries have  been attempted the £25 return charges will be deducted from your refund.  4. Please be aware that the courier service can only deliver your items to your front door providing  that you are on the ground floor.  5. Free postage to most areas in UK, however If you fall into the following postcodes or areas, you  will need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let  us know.  6. Please note delays or damages in transit are beyond our control and we will not compensate for that.

PRIVACY POLICY     This privacy policy sets out how Delux Bathrooms uses and protects any information that you give Delux Bathrooms when you use this website. Delux Bathrooms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Delux Bathrooms may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.   What we collect We may collect the following information:   name contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section.   What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:   Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.   How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.   We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.   Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.   Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.   Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:   whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.   You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 16 Crystal Drive Smethwick B66 1QG.   If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.   Returns and refunds 1. If you changed your mind. If you changed your mind and want to return the item, just please email us within 14 days after the purchase,then we will advise you the return procedure. If you are going to return the item by yourself ,we suggest you use a courier THAT CAN COMPENSATE as we don't accept responsibility for any items that are damaged or lost during transit. After the item has been delivered back to us in good condition and in the original packaging (unopened) we will then issue a refund in 3 working days. If the packaging is not acceptable or some parts are damaged/ missing, only a partial refund will be issues which we will determine. Please message us the tracking information via Manoano once you dispatch the item.   Or, we can collect on your behalf at an extra cost. Collection fee for single items is £49 and for multiple items it is £78 which will need to be paid prior to us arranging collection. This fee is for 1 attempt at collection only. If you the courier confirms collection has failed due to customer not being in or not having the items ready then you will need to make another payment. 2. If the item is faulty. In the unlikely event that your item is faulty please report the fault to us within 7 working days of your order. We would require a photo or video showing the fault clearly we can then send you parts to resolve the problem as soon as possible. If the item is not repairable only then we would send a replacement immediately.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
2.1 Wrong Item Ordered or Changed Mind
If you have ordered the wrong item or changed your mind, please contact our customer service
via messaging service within 7 days of receipt to request a return. We can arrange a pickup
service, and the associated return shipping costs will be deducted from your refund. You may also arrange your own return shipping, provided that you:
· Use a trackable shipping service
· Purchase shipping insurance (covering damage or loss during transit)
· Provide the tracking number and proof of delivery
· We are not liable for any issues that occur during self-arranged return shipping. Note: We do not offer an exchange service. To ensure you receive your needed items without
delay, we recommend placing a new order directly while processing your return simultaneously.

2.2 Return for Quality Issues
If you suspect a quality issue with the product, please contact our customer service within 7
working days of receipt and provide clear photo or video evidence. Upon verification, we will
propose a solution.

2.3 Return Inspection
All returned items are subject to inspection. If the product shows signs of damage, use, or
improper handling, your eligibility for a refund may be affected. This policy does not override
your statutory rights regarding faulty or misdescribed goods.

2.4 Further Details
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full
refund, providing it is unused and in a sale-able condition. Except for faulty items, we only accept returns of items that are in the same condition as they
were dispatched. You must also ensure that reasonable care has been taken to avoid soiling, damaging, or losing accessories of the product. Failure to do so may affect your eligibility for
return.

3.1 Damaged Items or Non-Receipt
We strongly recommend that you thoroughly inspect the product for any damage or missing
parts after receipt, and before storage or installation.

3.1.1 Inspection & Claim
Any damage during transit or missing parts must be reported to customer service within 7 days
of delivery, supported by valid evidence (e.g., photos/videos). Please retain the original packaging and the product until the issue is resolved. Failure to do so
may affect your eligibility for refund.

3.1.2 Liability After Installation/Use
Products that have been installed or used are not eligible for return without a valid reason, unless
a manufacturing defect is confirmed. Please ensure the product is intact and undamaged before scheduling installation. We are not
liable for costs associated with dismantling, reinstallation, or other expenses arising from issues
discovered post-installation.

3.1.3 Issue Resolution Process
To resolve issues effectively, we may provide specific troubleshooting guidance or solutions, which require your cooperation and implementation.

3.2 Product Specification Terms
As a company committed to continuous innovation, we reserve the right to modify product
specifications without prior notice. Colors and materials of products shown online may slightly differ from the actual items due to
variations in display device.

77 Francis Road Edgbaston Birmingham B16 8SP UK Company Registration No - 08790738 VAT Registration No - GB194173981