The largest choice of DIY products

The seller is located at , United Kingdom

76%
positive reviews
over the last 90 days
Customer reviews (603)
Profile Image Longfield.R 1 reviews given 0 upvotes
Bought on 24/04/2019 Published on 22/01/2020

Very good service Read more
Profile Image Mary.M106 1 reviews given 0 upvotes
Bought on 16/01/2020 Published on 17/01/2020

Item came the day after ordering. Received a text message giving a one hour time slot and delivery was made within this. Super helpful. Super quick. Super happy customer! Thank you! Read more
Profile Image Philip.H102 1 reviews given 0 upvotes
Bought on 26/12/2019 Published on 13/01/2020

Hope it’s o k Read more
Profile Image mark-tu3 1 reviews given 0 upvotes
Bought on 22/12/2019 Published on 06/01/2020

Very good service and arrived on time Read more
Profile Image Maureen.F12 2 reviews given 0 upvotes
Bought on 16/12/2019 Published on 30/12/2019

Very good value great lights Read more
Profile Image Stephen.M102 1 reviews given 0 upvotes
Bought on 10/12/2019 Published on 24/12/2019

Fast delivery and a great price. Read more
Profile Image Nicola.D343 1 reviews given 0 upvotes
Bought on 02/12/2019 Published on 23/12/2019

Excellent service. Would highly recommend. Read more
Profile Image Rosalind.C5 1 reviews given 0 upvotes
Bought on 08/12/2019 Published on 23/12/2019

Efficient and friendly service. I can't recommend DIY Direct highly enough. Read more
Profile Image Harrison.J4 1 reviews given 0 upvotes
Bought on 08/12/2019 Published on 23/12/2019

No problem Read more
Profile Image Carmel.B 1 reviews given 0 upvotes
Bought on 07/12/2019 Published on 23/12/2019

Very happy, looks brilliant and delivery service very good. Read more
Detailed terms of sale
  • All products containing paints / flammable liquids are sent using a courier. All products that weigh over 2 kilos, or are over 1 meter in length are also sent using a courier. Delivery included is mainland UK Only. The Channel Islands, some Scotland post codes and Northern Ireland are not included.



    If you are located in Zone A, or B, you won't have to pay a shipping surcharge. If you are located in Zone C or D you will have the option to change your delivery address, cancel the order, or pay the shipping surcharge.

    Zone A FREE All UK Mainland Postcodes
    Zone B FREE Postcodes:AB excluding AB31-38, AB40-56, DD, DG, FK, G, ML, KA, TD, TR & PH
    Zone C £14.99 Postcodes:Northern Ireland, BT, HS, IM, PA, PO, IV, ZE & KW
    Zone D £19.99 Southern Ireland & Channel Islands(Guernsey and Jersey)

    Don't forget these surcharges are only for item which require a courier.
    If you require any further information please don't hesitate to get in touch with us.
  • We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging.

    The buyer will be responsible for all return postage costs for the return

    For items which are faulty on receipt, please notify us within 14 days by e-mail or phone

    If you find a fault with your product, or in the unlikely event you have been sent the wrong item, please contact us before sending the item back. We send out prepaid returns labels for free returns back to us. Do not simple send your item back without contacting us.

    WE CANNOT REFUND POSTAGE COSTS

    When returning an item please put a note with the fault or the reason for return and your order number and telephone number to ensure your return is handled as quickly as possible.
  • Our mission

    We try hard to ensure all our customers are dealt with in a professional and polite manner. If you feel that you have not received this service then please contact us.

    Customer service hours

    Our customer service agents are available for all queries from Monday to Friday 9am to 5pm (excluding bank holidays and public holidays)

    Nobody answering the phone?

    If you call us and get an answer phone during these hours, please bear with us as sometimes we are very busy and cannot always answer the telephone. Our preferred method of contact is via email and you will get a reply usually within 24 hours.

    I am not happy, I want to complain?

    We are sorry you are not happy with our service, kindly put the complaint in writing using our contact form and a member of staff will be in touch.