diy direct

All products containing paints / flammable liquids are sent using a courier. All products that weigh over 2 kilos, or are over 1 meter in length are also sent using a courier. Delivery included is mainland UK Only. The Channel Islands, some Scotland post codes and Northern Ireland are not included. If you are located in Zone A, or B, you won't have to pay a shipping surcharge. If you are located in Zone C or D you will have the option to change your delivery address, cancel the order, or pay the shipping surcharge. Zone A FREE All UK Mainland Postcodes Zone B FREE Postcodes:AB excluding AB31-38, AB40-56, DD, DG, FK, G, ML, KA, TD, TR & PH Zone C £14.99 Postcodes:Northern Ireland, BT, HS, IM, PA, PO, IV, ZE & KW Zone D £19.99 Southern Ireland & Channel Islands(Guernsey and Jersey) Don't forget these surcharges are only for item which require a courier. If you require any further information please don't hesitate to get in touch with us.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging. The buyer will be responsible for all return postage costs for the return For items which are faulty on receipt, please notify us within 14 days by e-mail or phone If you find a fault with your product, or in the unlikely event you have been sent the wrong item, please contact us before sending the item back. We send out prepaid returns labels for free returns back to us. Do not simple send your item back without contacting us. WE CANNOT REFUND POSTAGE COSTS When returning an item please put a note with the fault or the reason for return and your order number and telephone number to ensure your return is handled as quickly as possible.

Our mission We try hard to ensure all our customers are dealt with in a professional and polite manner. If you feel that you have not received this service then please contact us. Customer service hours Our customer service agents are available for all queries from Monday to Friday 9am to 5pm (excluding bank holidays and public holidays) Nobody answering the phone? If you call us and get an answer phone during these hours, please bear with us as sometimes we are very busy and cannot always answer the telephone. Our preferred method of contact is via email and you will get a reply usually within 24 hours. I am not happy, I want to complain? We are sorry you are not happy with our service, kindly put the complaint in writing using our contact form and a member of staff will be in touch.