The largest choice of DIY products

The seller is located at Miiddlesex, United Kingdom

75%
positive reviews
over the last 90 days

What the seller has to say

« The Home of Beautiful Bathrooms »

Customer reviews (8)
Profile Image Lorraine.S19 1 reviews given 0 upvotes
Bought on 12/12/2019 Published on 24/12/2019

Very happy well packaged as you always worry with mirrors and was kept informed by carrier delivery date and time. Read more
Profile Image Peter.M69 1 reviews given 0 upvotes
Bought on 27/11/2019 Published on 17/12/2019

I use heat and plumb for a lot of projects and they offer a good reliable service with competitive pricing Read more
Profile Image Joanne.G49 1 reviews given 0 upvotes
Bought on 29/11/2019 Published on 16/12/2019

Three weeks later I am still trying to sort out a faulty product. Customer service is very unhelpful. Wouldn't use again. Read more
Profile Image Laura.C941 0 reviews given 0 upvotes
Bought on 29/11/2019 Published on 13/12/2019

Absolutely furious about this order. After 2 weeks of waiting and appalling customer services, I have cancelled my order and have a refund 'pending' - why not issued? I was told it had been issued two days ago, then told it was issued today... which is it? I have been insulted and ordered around by Mack from customer services who is incapable of doing his job. Told to advertise my house as empty for the benefit of delivery drivers who don't show up, lost my package and lied about delivery attempts. Don't waste your time, order elsewhere. Read more
Profile Image Dianne.B1 1 reviews given 0 upvotes
Bought on 25/11/2019 Published on 09/12/2019

No complaints. Read more
Profile Image Steven.M185 3 reviews given 0 upvotes
Bought on 26/11/2019 Published on 09/12/2019

everything was great would deffo recommend. Read more
Profile Image Ingrid.D106 1 reviews given 0 upvotes
Bought on 19/11/2019 Published on 02/12/2019

Good shopping experience Read more
Profile Image Julie.H5dd2bff0923c7 0 reviews given 0 upvotes
Bought on 18/11/2019 Published on 19/11/2019

Really really happy with the seller. Ordered 4pm and was delivered by 12 following day. Excellent service Read more
  • 1
Detailed terms of sale
  • All estimates are based on a "working day" (Monday - Friday excluding Bank Holidays), starting the next working day after the Order is accepted. Various factors such as weather and stock shortages may impact the stated delivery time. In cases where an item is "Out Of Stock" or available for "Pre Order", an expected restocking date is shown, where available, though it is subject to change. Until the item returns to stock, all dates are estimated.

    Free Delivery and Delivery Surcharges

    The vast majority of items for sale are offered with free UK mainland delivery, except for a small proportion of items that are only eligible for free delivery in certain postcode areas. We define the UK mainland as England, Wales and most parts of Scotland below the central belt. The Scottish Highlands, Northern Ireland and any islands are not eligible for free delivery. In the event of a delivery charge being required, it is clearly labelled prior to completing an Order, and the relevant charge will be applied to the total at the Checkout stage. Charges are calculated on a per delivery basis, not a per Order basis, so multiple delivery charges may be applied in certain circumstances.

    Delivery Handling

    Our deliveries are handled by third party carriers; often this will be a specialist courier service or a vehicle directly affiliated with a supplier. Due to this, We are unable to guarantee the execution of any special delivery instructions requested when placing an Order, though We endeavour to do so. An Order with many items may be subject to deliveries from multiple carriers, and so we are unable to guarantee that all items will be received at the same time, or on the same day, though we work hard to try and ensure this. If You cannot be present to take a delivery, you must give us adequate notice of 24 hours to enable us to re-schedule the delivery. We reserve the right to charge for any re-deliveries as a result of You not being able to take delivery on the nominated day.

    Receiving Delivery

    All of our deliveries are a one-man, kerb-side service. Where required, You should arrange for help to unload the Goods during delivery, and/or for storing them inside the property after delivery. Upon receiving a delivery, We recommend performing a short visual inspection, checking that all expected items are present; consulting a delivery note if available. The delivery should be received, inspected and signed-for by the Delivery contact nominated on the Order. Once the delivery is signed for, responsibility for those items is then passed on to You. Therefore, We highly recommend performing a full inspection of the items immediately afterwards, prior to storing them away.

    Inspecting Delivered Items

    We recommend performing a full inspection as soon as possible to determine whether any items are damaged, incomplete or faulty. In the unlikely event that this is the case, We recommend notifying us within 48 hours of receiving the delivery, which will ensure a smooth Returns process. In cases where all of these Conditions have been adhered to, We will arrange for incorrect or damaged items to be replaced for free. Collection of certain damaged items - such as broken glass - may not always be possible, so You may be asked to dispose of these items separately.

    Installing Delivered Items

    We advise against booking any tradesperson(s) to install items until You are in receipt of the entire Order, and it has been thoroughly checked. Any delivery times given are estimates and cannot be guaranteed, therefore We cannot be held responsible for any consequential loss. Do not try and install any damaged or faulty items, and leave them in their original packaging where possible.
  • All estimates are based on a "working day" (Monday - Friday excluding Bank Holidays), starting the next working day after the Order is accepted. Various factors such as weather and stock shortages may impact the stated delivery time. In cases where an item is "Out Of Stock" or available for "Pre Order", an expected restocking date is shown, where available, though it is subject to change. Until the item returns to stock, all dates are estimated.

    Free Delivery and Delivery Surcharges

    The vast majority of items for sale are offered with free UK mainland delivery, except for a small proportion of items that are only eligible for free delivery in certain postcode areas. We define the UK mainland as England, Wales and most parts of Scotland below the central belt. The Scottish Highlands, Northern Ireland and any islands are not eligible for free delivery. In the event of a delivery charge being required, it is clearly labelled prior to completing an Order, and the relevant charge will be applied to the total at the Checkout stage. Charges are calculated on a per delivery basis, not a per Order basis, so multiple delivery charges may be applied in certain circumstances.

    Delivery Handling

    Our deliveries are handled by third party carriers; often this will be a specialist courier service or a vehicle directly affiliated with a supplier. Due to this, We are unable to guarantee the execution of any special delivery instructions requested when placing an Order, though We endeavour to do so. An Order with many items may be subject to deliveries from multiple carriers, and so we are unable to guarantee that all items will be received at the same time, or on the same day, though we work hard to try and ensure this. If You cannot be present to take a delivery, you must give us adequate notice of 24 hours to enable us to re-schedule the delivery. We reserve the right to charge for any re-deliveries as a result of You not being able to take delivery on the nominated day.

    Receiving Delivery

    All of our deliveries are a one-man, kerb-side service. Where required, You should arrange for help to unload the Goods during delivery, and/or for storing them inside the property after delivery. Upon receiving a delivery, We recommend performing a short visual inspection, checking that all expected items are present; consulting a delivery note if available. The delivery should be received, inspected and signed-for by the Delivery contact nominated on the Order. Once the delivery is signed for, responsibility for those items is then passed on to You. Therefore, We highly recommend performing a full inspection of the items immediately afterwards, prior to storing them away.

    Inspecting Delivered Items

    We recommend performing a full inspection as soon as possible to determine whether any items are damaged, incomplete or faulty. In the unlikely event that this is the case, We recommend notifying us within 48 hours of receiving the delivery, which will ensure a smooth Returns process. In cases where all of these Conditions have been adhered to, We will arrange for incorrect or damaged items to be replaced for free. Collection of certain damaged items - such as broken glass - may not always be possible, so You may be asked to dispose of these items separately.

    Installing Delivered Items

    We advise against booking any tradesperson(s) to install items until You are in receipt of the entire Order, and it has been thoroughly checked. Any delivery times given are estimates and cannot be guaranteed, therefore We cannot be held responsible for any consequential loss. Do not try and install any damaged or faulty items, and leave them in their original packaging where possible.
  • Basic Cancellation Rights

    You have the right to cancel an Order at any point before it is shipped, or up to 14 days after delivery, under Consumer Contracts Regulations (2014). From that time, You have a further 14 days to return the item(s) back to Us, if applicable. Please note - these Cancellation Rights do not apply to "Made To Order" items.

    Cancelling An Order

    You must notify us in writing of your intention to cancel an Order by emailing us and quoting your Order Number. If your Order has already been dispatched, We will provide You with relevant Returns information once We receive your notice. If the Order has not been dispatched, you will be entitled to a full refund, usually within 3-5 days.

    Returning an Order

    If you wish to return any Goods, you must first contact Us so that a Returns Number can be generated. Sending any Goods back without a Returns Number will lead to delays in your refund.

    You can return an Order up to 30 days after receiving it; unfortunately, we are unable to accept any returns after this 30 day period.

    For up to 14 days after delivery, you are entitled to return any items and receive a full refund. We may ask you to pay the cost of returning the items. We may choose to nominate a carrier and/or a method of collection. There will also be an administrative charge payable if the items are not faulty or damaged.

    After the initial 14 day period, all returns will be subject to a restocking charge and a collection fee, both of which vary per Order.

    Any damaged, faulty or incomplete Orders must be reported as soon as possible; ideally within 48 hours, at most 14 days after receiving the Order.