The seller is located at , United Kingdom

89%
positive reviews
over the last 90 days

What the seller has to say

« Make your life comfortable »

Customer reviews (271)
Profile Image Sandra.C1241 1 reviews given 0 upvotes
Bought on 24/07/2020 Published on 11/08/2020

I was promised a refund still waiting so hopefully will get sorted Read more
Profile Image Olczak.A 1 reviews given 0 upvotes
Bought on 31/07/2020 Published on 11/08/2020

Good communication Read more
Profile Image Louise.H186 2 reviews given 0 upvotes
Bought on 10/05/2020 Published on 11/08/2020

This seller is a con man. NO WAY of contacting anybody to complain and ask for a refund. Read more
Profile Image Pauline.J155 1 reviews given 0 upvotes
Bought on 30/07/2020 Published on 10/08/2020

Swift delivery. Well packaged Read more
Profile Image Adiba.A 1 reviews given 0 upvotes
Bought on 01/08/2020 Published on 08/08/2020

The seller dispatched within days and the cage was delivered before the estimated delivery date. I didnt need to contact them so cannot comment on their customer support Read more
Profile Image James.W457 1 reviews given 0 upvotes
Bought on 28/07/2020 Published on 07/08/2020

Seller very efficient. Read more
Profile Image Rachel.C356 1 reviews given 0 upvotes
Bought on 09/07/2020 Published on 07/08/2020

Happy with seller Read more
Profile Image Malcolm.L41 2 reviews given 0 upvotes
Bought on 28/07/2020 Published on 06/08/2020

Was as advertised and delivery was earlier than expected Read more
Profile Image Steven.C270 2 reviews given 0 upvotes
Bought on 27/07/2020 Published on 06/08/2020

very good, arrived as expected and product was as expected Read more
Profile Image Noah.H 1 reviews given 0 upvotes
Bought on 28/07/2020 Published on 06/08/2020

Brilliant delivery (early) and the package was secured well Read more
Detailed terms of sale
  • We offer FREE UK Mainland delivery for all items on our website, this service is sent via a number of different couriers depending on the size and weight of your order. We use Royal Mail for smaller lightweight items, and two specialist couriers for larger, heavier goods. Most of our orders arrive within 2 – 3 days (Monday to Friday excluding weekends and Bank Holidays).

    For guaranteed next day delivery, we offer shipment via express 24 hour services that can be purchased at checkout. Customers will need to place their order before midday Monday to Friday in order to receive their item the next working day. This does not include Saturdays or Bank Holidays.

    Please note that our free delivery service applies to Mainland UK only and does not include the highlands and islands of Scotland and Northern Ireland. We do not ship to Jersey or Guernsey. A full list of additional priced shipping posts codes is displayed below:
  • This privacy policy sets out how Yahee Store UK uses and protects any information that you give www.yaheestore.co.uk when you use this website.

    Yahee Store UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Yahee Store UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2017.

    What we collect

    We may collect the following information:

    • Name and job title
    • Contact information including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and specifically for the following reasons:

    • Internal record keeping
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a specific site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website so we can tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@yaheestore.co.uk

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Yahee Store UK, 46 Boss Hall Road, Boss Hall Business Park, Ipswich, Suffolk IP1 5BN.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    © Yahee Store UK 2019 All Rights Reserved
  • We hope that everything you buy from us reaches you in perfect, fully working condition, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 30 days of the date shown on your dispatch note.

    Please contact us by email or telephone quoting your order reference number and explaining the reason for the return. Any items returned not authorised by Yahee Store UK will be returned to the customer at their own cost.

    Unwanted Items:

    Customers are allowed 30 days from the date on your invoice in order to cancel and return your purchase. Items must be in the same condition as delivered, unopened and unused. Where applicable any free gifts or additional items included with the product must also be returned. Items that are returned in an unsatisfactory condition or with missing parts will be either rejected and returned to the customer at their own cost or refunded minus a restocking fee. The customer is responsible for all postage costs in returning unwanted items (this includes items ordered in error by the customer).

    Faulty / Damaged / Mispicked Items:

    In the unlikely event that you are sent the wrong item, or an item that is faulty or damaged in transit, please call or email us in order to explain the problem you are experiencing. Where appropriate we will go through trouble shooting steps and common setup issues with you in order to resolve any technical issues before accepting a return. Goods that are faulty or damaged will be given a return address, once the item has been checked and verified as faulty or damaged, we will isse a full refund.

    Please note that customers returning items as faulty or damaged, which are tested and found to be fully functional or proved to be damaged by customer misuse, will either be rejected and returned to the customer or charged a restocking fee and the cost of return postage, this amount will be deducted from your refund. The restocking fee is 15% of the purchase price or £4.99, whichever is greater.

    Packaging your return:

    When returning unwanted items please ensure they are in saleable condition with original packaging and any free items, please also ensure that the item is securely packed inside another box. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

    Care of Goods to be Returned:

    Whilst in possession of your item/s you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for item/s returned that have been made unfit for resale or damaged whilst in your possession (this includes courier damage when sent back to us).
  • Monumart Limited, Europa House, Europa Way, IP1 5DL, Ipswich, Suffolk