Trade Counter Direct
Trade Counter Direct
The seller is located at Paignton, United Kingdom

What the seller has to say

« Plumbing, Drainage, Power Tool Specialist Welcome to Trade Counter Direct – your one-stop shop for tradespeople and DIY’ers offering a huge selection of equipment, accessories and tools, all at great prices. We started in 2009 selling tools on online auction sites, and today have grown to become one of the biggest and most trusted supplier of quality tools in the UK. We supply hand and power tools, plumbing tools and site equipment to trade professionals and dedicated DIY’ers, delivering exceptional value and quality, with next-day delivery on many items if you order with us before 4pm. »

Andrew Madgwick, Director

Detailed terms of sale
  • Free standard delivery (2–3 day service) is available on UK mainland orders over £50 net (excludes Highlands & Islands).
    Shipping costs depending on product weight, higher charges for non-mainland UK postcodes may apply.

    0kg - 1kg: £2.99
    1kg - 2kg: £3.99
    2kg+: £5.99
  • Christmas Closing Times
    Our warehouse will be closed from the 22nd of December 2018. All orders will be dispatched when we reopen on the 2nd of January 2019. Any email enquiries will also be answered from the 2nd of January. Merry Christmas from the TCD team and a Happy New Year! :)

    UK Mainland
    A range of delivery options are available at checkout.
    These options will depend upon your location, stock availability, total order value and the total size/weight of your order.
    Delivery costs will be calculated when your preferred delivery option has been selected based on the delivery address and the goods in your basket. Royal Mail deliveries will have no online tracking information. All other delivery options will be fully trackable and a signature will be required. Deliveries are made between 8am and 6pm on working days (excludes weekends and bank holidays). Please note there is a 3pm cut off for Next Day delivery options. Free standard delivery (2–3 day service) is available on UK mainland orders over £50 net (excludes Highlands & Islands).
  • Terms of Business
    We are Trade Counter Direct Ltd., a company registered at Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton Devon, TQ4 7QR (No 2261 747). We are part of The Select Group of Companies Ltd., of the same address (No. 2289 216).

    When you (the person named on the order) place an order with us you do so under these business terms:

    Orders
    As an online company, all orders must be placed through our website or over the telephone. If you require a Proforma invoice please contact us on 01803 666630.

    Prices
    The price payable for each item is as set out on our website at the time you place your order. Occasionally an error may occur and goods may be incorrectly priced, in which circumstances we will not be obliged to supply the goods at the incorrect price. At TCD we will always endeavor to match the incorrect price where possible and we will contact you to explain the situation. We reserve the right to refuse your order and refund payment.

    VAT
    We will always quote our prices excluding and including VAT at the current rate.

    International Pricing
    All payments will be taken in £GBP. You may incur a conversion charge from your bank. Prices shown in currencies other than £GBP are updated daily but are intended only as a guide. We use XE for the currency conversion tool to provide users with a guide to our prices in local currencies. Please note we cannot take any responsibility for any discrepancies in any currency conversions. For more information, you can view the XE website here

    Payment
    We offer all of our goods on a payment with order basis. This means you must pay us in full when you place your order. We accept most major credit or debit cards and Paypal payments. We will not be able to process your order until we have received payment in full. We can offer a 30-day credit account to companies that have an order history with us where we have received 3 successful upfront payments. Please contact us for a trade application form on submission of which we will run the necessary credit checks before approving an account. The payment terms will be discussed with you upon application.

    Shipping
    Most orders are shipped on the same working day if we receive your order before 4pm (unless otherwise stated on the product description). When the goods are in your basket there will be a range of delivery options to choose from.

    **Please Note: Next Day Delivery is NOT a guaranteed service. While we endeavour to get your order to you as quickly as possible, next day delivery is not guaranteed and may take longer.**

    Postage
    A range of delivery options are available at checkout. These options will depend upon your location, stock availability, total order value and the total size/weight of your order. Non-UK deliveries will have a set delivery option unless the order is small enough for a Royal Mail shipment.

    Postage costs will be calculated when your preferred delivery option has been selected based on the delivery address and the goods in your basket. If you are not logged in you can select your delivery country from the ‘Currency’ link in the top right of the website.

    Free standard delivery (2–3 day service) is available on UK mainland orders over £50 net (excludes Highlands & Islands).



    UK Delivery
    We can deliver your order to any address in the UK. For standard delivery, we use a national courier company and in most cases, you will receive your goods on the next working day. With some of the more remote and overseas areas, like the Highlands & Islands of Scotland, Ireland, and the Channel Islands, delivery can take several days. The availability of our premium delivery options is dependant on your delivery location and the time you place your order. Next day delivery options have a cut off of 4 pm on the previous working day (not available on all products).

    Our working hours are Monday to Friday, 9 am to 5 pm and we are closed on bank holidays. Seasonal opening times will be advertised when required. We process orders up until 4 pm - orders received after 4 pm will be processed on the next working day.

    All of our products should be tagged with the delivery info that is relevant to that item. If you have a product in your basket that has the '2-3 Days Delivery' or 'Call for Availability' symbol, the Next Day option will NOT be available. If your product is listed as 'Available Next Day' please make sure you select the correct delivery option you require.

    International Delivery
    TCD now ships orders internationally to the following countries; Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, India, Isle Of Man, Isle of Wight, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Northern Ireland, Poland, Portugal, Qatar, Rep. of Ireland, Republic of Ireland, Romania, Saudi Arabia, Scilly Isles, Scotland, Scottish Highlands, Scottish Islands, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Turkey, UK Islands - Channel & Scilly Islands, Isle of Man, UK Mainland, Ukraine, United Arab Emirates, USA.

    European orders will be delivered via DPD. Non-European International orders will be delivered via DHL. Royal Mail delivery is also available for smaller parcels. All DPD and DHL shipments are fully trackable, courier updates will be sent to you directly via email.

    All local taxes and import duties are to be paid by the receiver. TCD cannot be held responsible for any delays or damages caused by customs clearance.

    If your country does not appear on this list please email us at sales@tradecounterdirect.com with the product codes you require and your full delivery address. We can then get a delivery quote for you where possible.

    Receiving your order
    Courier deliveries will always require an authorised signature upon receipt of goods unless we have your written authorisation to leave the goods in a safe place. If your order is left in a safe place as requested by you, the goods become your sole responsibility upon delivery. Royal Mail delivery options do not require a signature.

    *If your goods are damaged during transit we recommend you do not sign for delivery. If upon opening your parcel it becomes apparent that your goods are damaged, you must contact us within 24 hours and we may require photographic evidence to make a claim with the courier company.

    Availability
    We always aim to keep enough stock so that we never run out. However, there are times due to unexpectedly high demand, when we may run out and oversell on an item. If this happens and Trade Counter Direct has been made aware, we will contact you with an expected delivery date for your order and give you the option to choose an alternative product or cancel for a full refund. Trade Counter Direct cannot guarantee availability of any particular item, and that ordering from them does not necessarily mean that the item is in stock.

    Cancellation
    You can cancel your order right up until this has been despatched. As we try to process all orders in a very short time period we recommend that you email or call us as quickly as possible if you wish to cancel. If your order has already been despatched before you contact us then you can ask us about our returns procedure.

    14-day Refund
    If you decide that you no longer require your goods please contact us within 14 days of receipt to arrange a return. You then have 14 days to get this back to us. The goods must be in their original packaging, unused and in a resaleable condition. Any costs involved in returning your unwanted items must be paid for by you. Please contact us for a returns form and an authorisation number. Once the goods arrive in our warehouse we will process your refund within 14 days.

    If you have exceeded the 14 day period to make contact with us it will be at the companies discretion to determine if your return is approved. Contact us on 01803 666630.

    12 Month Guarantee
    If you have any goods supplied by us that are not functioning correctly within the first 12 months after your purchase you can return these to us. Certain products will be replaced or refunded and others will be repaired according to the manufacturer’s warranty. Components (parts and accessories) subject to natural wear and tear, including but not limited to Service & Maintenance Kits, carbon brushes, bearings, chuck, SDS drill bit attachment or reception, power cord, auxiliary handle, transport carry case, sanding plate, dust bag, dust exhaust tube, Felt Washers, Impact Wrench Pins & springs, etc. will not be covered by a manufacturer's warranty or our 12 Month Guarentee. All products will be tested upon return and any misuse will not be covered by the 12 month guarantee.

    Our Mistakes
    As an online company we are constantly updating our website with new products, helpful information and special offers. Although we have confidence in our technology and our staff, there will be times when we make mistakes. In these instances we will always try to honour our price or provide a suitable solution but there will be rare occasions where this is not possible. If we cannot resolve this for you then we will fully refund the order.

    *Please be aware that all images used are for illustrative purposes only. Individual features, but not limited to, such as branding, shape and colours may vary.

    Unexpected Circumstances
    If there are any interferences to our business with you such as strikes, war, acts of terrorism or even smaller things like power cuts, we will always do our best to keep things running smoothly. However, we will not be legally responsible for any failure that has resulted in a circumstance that is outside of our control. This also applies to delivery times which can be affected by weather, road accidents and traffic etc.

    Age Restrictions
    Age restrictions may apply to some of the goods we sell. By ordering these goods you are confirming that you are over 18 and that the person receiving the delivery is also over 18.

    Legal Responsibility
    Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.

    Social Media and Links
    You (the website user/ customer) are solely responsible for the content of the comments you make on our product reviews or on any social networking website to which we are linked including Facebook, Twitter, Tumblr, YouTube and others. TCD is not responsible for the content or opinions posted or sent by users. You take responsibility for postings under your username.



    Our site may contain links to other sites. We accept no responsibility for the content of any site to which a link from this site exists. The links are provided as is, with no warranty, express or implied, for the information provided within them. Please note that we are not responsible for their privacy practices.

    Waste Electrical and Electronic Equipment
    The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).

    Under the WEEE Regulations, Trade Counter Direct.com is classified as a distributor and we are obliged to provide the following information:

    The "crossed out wheelie bin" symbol on electrical and electronic equipment indicates that it is classified as WEEE, meaning that when it is no longer usable it should not be treated as normal household waste.
    Bobsop Website

    The WEEE Regulations aim to minimise the amount of WEEE householders throw out with their general rubbish. By keeping WEEE separate from other waste it can be treated, the hazardous substances can be removed and a large amount of waste can be recycled rather than sent to landfill.
    We offer to take back any waste WEEE product when you are purchasing an equivalent item from our website www.tradecounterdirect.com. You can return your waste WEEE products to our Head Office and Warehouse address: Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR.
    If you are not local to our warehouse, you can send your WEEE items to the address above at your cost. Please telephone our Customer Services for more information on 01803 666630.
    Further information about the WEEE Regulations and the benefits of recycling can be found here

    Waste Batteries & Accumulators

    Under the Waste Battery Regulations, Trade Counter Direct.com Ltd are now offering a take back scheme for all portable waste batteries.

    You can return your waste batteries (but not lead/acid batteries) to us in person to our warehouse & Head Office (Loribon House, Aspen Way, Yalberton Industrial Est, Paignton, Devon) where we will then dispose of them securely through the Battery Compliance Scheme.
    Alternatively, if you are unable to return your waste batteries to our Head Office and Warehouse address, you can find your local waste portable battery recycling facility at: http://www.recyclenow.co.uk/default.asp.
    Please DO NOT post waste batteries to us.
    Other locations where you might find collection bins for used batteries include: most high street supermarkets and shops, libraries, town halls, schools, doctors surgeries.
  • Personal Details


    At Trade Counter Direct Ltd (TCD), part of The Select Group of Companies Ltd., we respect the need to protect your privacy. Whilst we need to collect a certain amount of personal data about you in order to process your orders, for internal record keeping and for marketing purposes, we will never rent, sell or in any way disclose your personal details to a third party.


    We have various security procedures in place to make the internet and our website as secure as possible. All of the forms which gather or display personal information on our site are protected by a mechanism called SSL. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised access to our servers which are themselves located in a secure location.


    Your credit card information is sent in an encrypted form directly to our payment providers: Barclays or PayPal, where they are stored in the utmost security on their secure server as would be expected of such highly reputable banking firms. Nowhere on our website are your credit card details held in clear text.


    Where we have supplied (or where you have chosen) a password which enables you to access certain parts of our site, it is your responsibility to keep this password confidential. We recommend that you refrain from share this password with anyone. We also recommend that you avoid using the same password for different online accounts. 


    TCD does collect non-personal information on our website such as what products you are browsing and how you are using the website with the intention of helping us develop and improve of our business.


    Stringent internal procedures ensure that any personal information kept within Trade Counter Direct Ltd premises is strictly confidential.




    Protecting Your Security



    To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. 





    We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 







    Texts for Delivery



    If you provide us with your mobile number, we may text you to advise you that your item is ready for collection in store, or to update you on the progress of your delivery. 





    This service is provided through our carrier Interlink & Royal Mail. You therefore agree, when providing your mobile number, that we can provide Interlink or The Royal Mail with your number solely for the purpose of these updates. We will not charge you for these texts, although your network may charge you to receive these texts. Your standard network changes will apply.





    If you do not want to receive delivery notifications via text – please inform us in your order notes or contact us info@tradecounterdirect.com. 



    Other websites


    Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question. 


    Mailing Lists


    When you register you have the opportunity to join our mailing list to keep up to date of our special offers and new products by email and post. We will never to share our mailing list with any third party.


    To stop receiving information from us, simply click on the ‘Unsubscribe’ option on our newsletter or email us “UNSUBSCRIBE” to 
    info@tradecounterdirect.com and your name will be removed from our list. Whilst we always honour requests to stop customers from receiving unwanted information, we ask that you allow us 14 working days to update our database.


    Cookies


    Cookies are used on the TCD shopping site. A cookie contains identifying information used to make the link between you and the information you have provided to the website. They keep track of the contents of your shopping cart once you have selected an item, they allow your shopping basket to be kept separate from other users and it enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give us access to your computer or any other information about you (i.e. your e-mail address).


    Children


    TCD does not intend to collect personal information from children. If you are 16 years old or younger, you should not provide information on this Web site and should ask a parent to do so for you.


    Changes


    If changes are made to our Privacy Policy we will update this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make significant changes which affect the way we deal with your information, TCD will also email you notification of the proposed changes enabling you to opt to have your details removed from our records should you disagree with the changes.


    Updating Your Details


    If any of the information that you have provided to Trade Counter Direct.com Ltd. changes, i.e. your e-mail address, name or payment details (if you hold an account) or should you wish to cancel your registration, please inform us by e-mail entitled "DETAILS UPDATE” to
    info@tradecounterdirect.com or send us a letter addressed:  ‘Details Update’, Trade Counter Direct Ltd, Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR or call us on +44 (0)1803 666630.


    By submitting your information to us and continuing to use our website you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page providing you the opportunity to contact us to remove yourself from our database if you do not agree with the changes.


    Data Collection & Usage:


    Information we collect from you will be in order to provide a quality customer experience and carry out contractual obligations for the purposes of fulfilling your order(s):



    What information we collect, store and process

    Legal Basis

    Our Legitimate Reasons



    TCD asks to use temporary cookies to track your use of the website

    Your Consent

    Legitimate Reasons

    We use this information solely for the purpose of ensuring that the content of the website meets our customer’s requirements.




    When you provide us with your email address and opt-in to receive marketing information we will also give you the opportunity to provide us with your:



    • Name

    • Age Range

    • Gender

    • Preferred brands

    • Country

    • Postcode



    Your Consent

    Legitimate Reasons



    • We will email you on a regular basis with our latest deals, offers, events and voucher codes.

    • Providing further information and marketing preferences will allow us to tailor deals and offers specifically for you.

    • We may contact you occasionally to check your data is accurate and up-to-date.






    When you order with TCD, we will collect:



    • Name

    • Invoice Address

    • Delivery Address

    • Contact Phone Number

    • Email Address

    • Paypal Email Address



    Contractual Obligations

    Legitimate Reasons



    • We require this information in order to process your order.

    • We will use your phone number to keep you up-to-date with your delivery and order.

    • We will use your email to keep you up-to-date with your delivery and order as well as email your invoice.

    • We shall store your Paypal email address for fraud prevention purposes

    • We may contact you occasionally in relation to offering you further services we think may benefit you.

    • We may contact you to check your data is accurate and up-to-date.






    When you return an item to TCD, we will collect:



    • Name

    • Proof of Purchase Information, i.e. order number

    • Address

    • Contact Number

    • Email Address

    • Reason for Return



    Contractual Obligations

    Legitimate Reasons



    • We require this information in order to ensure your return is actioned quickly for you with the resolution you have requested, i.e. replacement, refund, warranty repair.

    • We will contact you to in order to keep you up-to-date with the progress of your return.



  • Cancellations
    Should you wish to cancel your order you may do so at any time until we dispatch it or in the instance of bespoke items, until production has commenced.
    Cancelling an order must be done via you ManoMano account so that we can confirm to you if it has been possible as orders are processed in a very short period.

    Money Back Guarantee
    If for any reason you are not completely satisfied with your purchase you can return it for a full refund within 28 days of purchase as long as the following conditions have been adhered to.

    Please note certain items are excluded from this guarantee including bespoke items (such as Custom Metal Access Panels) that have been made to measure, cut or mixed to your requirements.

    Goods purchased on TCD can be returned within 28 days of purchase if:

    1. The item is returned to TCD unused, in its original condition and still in its original packaging with all component parts included and any promotional items received. Opening the packaging constitutes use of that item and means that we cannot re-sell it and will refuse it on that basis

    2. If the item is damaged on return to us, the customer is liable for the claim related to damages against the courier used.

    3. You should include your invoice and a completed returns form.

    4. You contact us within 14 days of receipt.

    5. Goods should be returned with adequate protection and external packaging to ensure they reach us in a good and re-saleable condition.

    6. Please note that return delivery charges are non-refundable in the event of an unwanted item being returned to us.
    Contact us at through your ManoMano account to arrange the appropriate next steps i.e. return method, replacement, refund etc.
  • Trade Counter Direct.com, part of The Select Group of Companies Ltd. Registered address:

    Loribon House,
    Aspen Way,
    Yalberton Industrial Estate,
    Paignton,
    Devon
    TQ4 7QR.

    The Select Group of Companies Ltd.,
    VAT Number: 974 9598 38,
    Company Reg. No. in England: 2261 747