Ruby UK
The seller is located at Devon, United Kingdom
79%
positive reviews
over the last 90 days
over the last 90 days
What the seller has to say
« Ruby UK is an online country store, offering a wide range of products including, work wear, home and garden, equestrian, timber fencing and gates. »
Jordan Masters, Finance Administrator
Customer reviews (343)
Bought on 30/05/2020
Published on 04/06/2020
Piss poor stock control. And a save face attitude. Word of advise don't sell what you don't have.
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Bought on 07/05/2020
The seller has not responded to my enquiries asking where the other half of this order is. Timber worth £73.95 has not been delivered or accounted for.
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Bought on 03/05/2020
I wish I had read the details correctly the boxes are perfect but I wish I had ordered a larger size my own fault but they are very well made strong and look lovely in my garden filled with veg
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Bought on 03/05/2020
Still waiting for the item even though it should have arrived no later than 6th May. Requested update several times and received nothing. Appalled and now trying to find out if it will ever be delivered or if I am
Better chasing a refund. Cannot even update me after four requests for an update
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Detailed terms of sale
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Free standard delivery on all orders.
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Faulty/damaged goods will be replaced free of charge for either a full refund or like for like replacement upon either the return of the item, or necessary proof, which will be decided at Ruby UK's discretion. Such goods must be rejected within 5 working days of either collection or delivery.
Goods supplied incorrect to order will be replaced by the correct goods upon return of the incorrect item.
In the event of a customer changing their mind or ordering the incorrect size, We are more than happy to accept returns for exchange/refund, but cannot refund any shipping