Deuba

Free standard shipping to UK within 6 working days. Unfortunately we can't ship to Guernsey nor Jersey.

Dispute resolution for disputes arising from online transactions concluded In online transactions, the possibility of alternative dispute resolution about the offer is available on the page http://ec.europa.eu/consumers/odr/. However, please note that we do not participate in such alernative dispute settlement.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Cancellation form Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel = You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us Deuba GmbH & Co. KG Saarbrücker Str. 216 66679 Losheim am See Tel.: +4968619010020 Mail: customerservice@deuba.info of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information Please prevent damage to and contamination of the goods.
Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
Please note that the above general information is not a precondition for effectively exercising your right to cancel.
Cancellation form If you wish to cancel this contract, please complete and submit this form. Deuba GmbH & Co. KG Saarbrücker Str. 216 66679 Losheim am See I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) Ordered on (*) / received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is notified on paper) Date (*) Delete as appropriate Dispute resolution for disputes arising from online transactions concluded In online transactions, the possibility of alternative dispute resolution about the offer is available on the page http://ec.europa.eu/consumers/odr/. However, please note that we do not participate in such alernative dispute settlement.

Contact Information DEUBA GmbH & Co. KG. Represented by DEUBA Geschäftsführungs GmbH  Zum Wiesenhof 84 66663 Merzig  Germany Represented by the personally liable partner Deuba Management GmbH This represents d. i.e. Managing Director Henning Valentin IMPORTANT NOTE: We do not ship to Isles.  service@deubaxxl.co.uk Customer service Telephone Number: +4968619010020 Available from 09:00 am to 17:00 pm CET You can also provide us with your phone number via e-mail; we will contact you within 24 working hours. Deuba GmbH & Co. KG was founded in Germany in 2002 and has been growing steadily ever since. Today they are one of the largest online retailers in Germany, operating throughout Europe with more than two million satisfied customers per year. DeubaXXL offers a large selection of over 4.500 items in the areas of Garden & Outdoors, Home & Furniture, Household, DIY, Child & Baby, Sports & Leisure and Pet supplies, and they are increasingly working with sustainable products, such as their garden furniture made from FSC®-certified woods. With more than 100,000 m² of warehouse space in Germany and the UK, they are able to provide consistent, excellent service. That means fast deliveries, easy and quick returns and warranty claim processing, and local language customer support. Having followed digital trends for 2 decades, Deuba also ensures that customers can choose their preferred payment method, all safe and risk-free of course, and all orders are guaranteed to be free of any additional customs duties.