Deuba

Free standard shipping to UK within 6 working days. Unfortunately we can't ship to Guernsey nor Jersey.

Standard Business Terms and customer information I. Standard business terms § 1 Basic provisions (1) The following business terms are applicable to all the contracts which you conclude with us as a supplier (Deuba GmbH & Co. KG) via the Manomano.de Internet platform. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out. (2) A ‘consumer' in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman' refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity. § 2 Conclusion of the contract (1) The subject-matter of the contract is the selling of products . (2) If an article is discontinued by us at Manomano.de, the activation of the offer page at Manomano.de shall involve the binding offer to conclude a purchase agreement under the terms and conditions contained in the article page. (3) The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" using the corresponding button in the navigation bar and make changes there at any time. After clicking the button "Checkout" or "Proceed to order" (or similar designation) and entering the personal data as well as the payment and shipping conditions, the order data will finally be displayed to you as an order overview. If you use an instant payment system (e.g. PayPal , Sofort) to make payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider. If you are forwarded to the instant payment system, choose and enter your details as appropriate. Once complete, you will be routed back to the order summary page on manomano.de. Before submitting the order, you have the ability once more to review or change any information here (you may also use the "Back" button on the Internet browser), or to cancel the purchase. By clicking the "Buy now" button to submit the order, you declare your legally binding acceptance of the order which makes the contract effective. (4) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter. § 3 Right of retention, reservation of proprietary rights (1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship. (2) The goods remain our property until the purchase price is paid in full. (3) If you are a businessman, the following conditions also apply: a) We retain ownership of the goods until all the claims arising from the ongoing business relationship have been settled in full. The goods subject to retention of title may not be pledged or transferred by way of security before ownership of the said goods changes hands. b) You can re-sell the goods within the framework of an orderly transaction. In this regard, you hereby cede all the claims amounting to the magnitude of the billing amount that accrue to you as a result of the re-selling operation to us, and we accept the cession. Furthermore, you are authorised to collect the claim in question. However, insofar as you do not discharge your payment obligations in an orderly fashion, we reserve the right to collect the claim ourselves. c) In a situation involving the combination and amalgamation of the goods subject to retention of title, we acquire co-ownership of the newly-formed item. This co-ownership corresponds to the ratio that exists between the invoice value of the goods subject to retention of title and the other processed items at the time of processing. d) If you make a request of this nature, we shall be obligated to release the securities that are due to us, to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released. § 4 Warranty (1) The statutory warranty rights are applicable. (2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims. (3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to be agreed if you were informed of the same by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties. (4) Insofar as you are an entrepreneur, the following shall apply in deviation from the above warranty provisions: a) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer. b) In the event of defects, we shall, at our discretion, provide warranty by rectification of the defect or subsequent delivery. If the rectification of defects fails, you may, at your option, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be obliged to bear the increased costs arising from the transport of the goods to a place other than the place of performance, unless such transport is in accordance with the intended use of the goods. c) The warranty period shall be one year from delivery of the goods. The shortening of the period shall not apply - for culpable damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or by gross negligence; - insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item; - in the case of items which have been used for a building in accordance with their customary use and have caused its defectiveness; - in the case of statutory rights of recourse that you may assert against us in connection with rights arising from defects. § 5 Choice of law, place of fulfilment, jurisdiction (1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer's usual place of residence is located (benefit-of-the-doubt principle). (2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfilment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Germany or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction. (3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable. II. Customer information 1. Identity of the seller Deuba GmbH & Co. KG Zum Wiesenhof 84 66663 Merzig Germany Telephone: 068619010000 E-Mail: service@deubaxxl.de We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards. 2. Information regarding the conclusion of the contract The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in accordance to the regulations "conclusion of the contract" in our standard business terms (part I.). 3. Contractual language, saving the text of the contract 3.1 Contract language shall be English. 3.2 The complete text of the contract is not saved with us. Before the order is sent, the contract data can be printed out or electronically saved using the browser's print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail. 4. Main features of the product or service The key features of the goods and/or services can be found in the respective quote. 5. Prices and payment arrangements 5.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes. 5.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you, insofar as free delivery is not confirmed. 5.3 Unless otherwise stated in the respective quote or during the online order process, you have the following payment options: - Payment by credit card - Payment by PayPal - Payment by Sofort - Advance transfer 5.4 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately. 6. Delivery conditions 6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote. Unless a different period is specified in the item description or our delivery conditions, the goods are delivered within 3-5 days after the conclusion of the contract (in case an advance payment has been agreed upon, after the payment authorisation). 6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation. If you are a businessman, the delivery and shipping operations take place at your own risk. 7. Statutory warranty right Liability for defects is governed by the "Warranty" provisions in our General Terms and Conditions of Business (Part I). last update: 22.10.2024

Dispute resolution for disputes arising from online transactions concluded In online transactions, the possibility of alternative dispute resolution about the offer is available on the page http://ec.europa.eu/consumers/odr/. However, please note that we do not participate in such alernative dispute settlement.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Cancellation form Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel = You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us Deuba GmbH & Co. KG Saarbrücker Str. 216 66679 Losheim am See Tel.: +4968619010020 Mail: customerservice@deuba.info of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information Please prevent damage to and contamination of the goods.
Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
Please note that the above general information is not a precondition for effectively exercising your right to cancel.
Cancellation form If you wish to cancel this contract, please complete and submit this form. Deuba GmbH & Co. KG Saarbrücker Str. 216 66679 Losheim am See I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) Ordered on (*) / received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is notified on paper) Date (*) Delete as appropriate Dispute resolution for disputes arising from online transactions concluded In online transactions, the possibility of alternative dispute resolution about the offer is available on the page http://ec.europa.eu/consumers/odr/. However, please note that we do not participate in such alernative dispute settlement.

About Us Legal website operator identification: Deuba GmbH & Co. KG Zum Wiesenhof 84 66663 Merzig Germany Telephone: 068619010000 Telefax: 068619010099 E-Mail: service@deubaxxl.de VAT No.: DE 815720919 WEEE reg. no.: DE 39 424 006 listed in the commercial register of the local court Saarbrücken Commercial register number - Part A of the commercial register - 9472 Represented by the individually liable partner Deuba Geschäftsführungs GmbH Represented by the general manager Michele Cuglietta, Marius Friedrich Zum Wiesenhof 84, 66663 Merzig, Deutschland Listed in the commercial register of the local court Saarbrücken Commercial register number - Part B of the commercial register - 104623 We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.