What the seller has to say
« Welcome to West Yorkshire's leading independent kitchen and bathroom suppliers with nationwide delivery Welcome to West Yorkshire's leading independent kitchen and bathroom suppliers with nationwide delivery From our showrooms in Bradford and thousands of products online, you need never go anywhere else. Need product advice or have a query, please give us a call. Our staff have decades of experience between them in the Kitchen & Bathroom sector. We will do our best to help, and if we can't help straight away, we will do our absolute best to get back to you with the answers you need. We believe our expert knowledge in the designing and fitting of kitchens and bathrooms is our greatest strength, and we will offer honest and fair product advice. We aren't about making sales and hitting target, but giving great service and value and firmly believe the rest will take care of itself. Established for over 25 years we pride ourselves on our customer service and expert knowledge. Always honest and upfront and with our customers at the heart of everything we do, buy with confidence from Modern Living. »
Courier for smaller parcels, larger items are palletised.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
For your protection, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
Here is a list of the information we collect, and why it is necessary to collect it:
1. Basic identification and contact information, such as your name and contact details.
This information is used:
• to provide you with the services which you request;
• to maintain our accounts;
• for billing;
• to enable us to answer your enquiries;
• for verifying your identity for security purposes
This information is collected only when you place an order or fill in a contact form during your visit to the site. We don’t collect any identifiable information unless you choose to submit it.
2. Anonymised website usage statistics.
When someone visits www.modernlivingdirect.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
3. Cookie Usage
4. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
6. Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
2-4 Duncombe Way
How do I return the goods if I’ve changed my mind or made a mistake?
Returning the goods couldn’t be easier. Simply call us or email us to discuss the terms of the return and we will email you a returns form for inclusion in the returning package.
How long have I got to return an unwanted item?
In line with the distance selling regulations, you have 14 days to let us know about the return in writing (emails are fine) and then another 14 days to get the item back to us via trackable, recorded, insured delivery. We need to receive the item back in resellable as-new condition to receive a full refund. This does include the packaging, as we need it in a condition that we can simply pop back into stock.
What do I do if my item is faulty or damaged?
When you receive your parcel, it is essential you check the contents for damage. With the couriers, you may have to sign for it before you are able to check (you are able to sign unchecked). Please open it and make sure it is in good condition at the earliest opportunity, and certainly within 24 hours. Inform us immediately of any problems and take pictures both for your own records and for ours.
With the palletised deliveries, have a quick look and if something looks wrong with the packaging, you can make a note when you sign for it. Of course box damage doesn’t necessarily mean the item will be damaged and even if you sign for it in good condition, then open it and find a problem, as long as we are notified straight away there will be no problems with sorting out the replacement.
Difficulties occur when the product hasn’t been checked in a timely fashion, so please do check everything is ok with the order within 24 hours. There is a very short time scale we are able to claim for damages in transit.
Despite using excellent, national couriers like APC, Royal Mail and pallet couriers for our larger items, delivery damage can sometimes occur. When this happens we will assess whether or not we require the item to be returned for either repair or replacement.
There are some questions we need to ask if the item is damaged:
Is the packaging damaged at all
Does the damage look like it might have occurred during transit?
Are you able to take pictures of the item for us?
Are you able to take pictures of the damaged packaging?
Did you sign for the item as “damaged”?
Items that develop faults after installation are covered by the manufacturers warranty. Let us know and we'll liaise with you to get you the help you need.
I’ve ordered the wrong item. How can I cancel it?
We pride ourselves on getting items to our customers as quickly as possible, so when an order is placed it is usually dispatched very quickly. If you order the wrong item, please let us know as soon as possible and we will cancel the delivery for you. If the delivery has been dispatched we will not be able to cancel it with the courier and they will deliver it to you. If you refuse delivery of the item the courier will charge from £20 to return it back to us and this charge will be deducted from your refund. Alternatively, if you accept the item, you can send it back at your own cost provided the item is sent via trackable, insured courier and then we will refund you your original payment on its safe, secure and undamaged return.
Do I need to pay for the item to be returned to you?
Yes, any unwanted items must be returned to us at the customer’s expense and via a trackable, insured courier. On their safe, undamaged return we will then refund you the original cost of the item including the original delivery cost. Please contact us to discuss the details and we can email you a returns form. Please be aware that customers have 14 working days to inspect their goods and if they wish to return the item they must inform us in writing (emails are acceptable) within this time period. After the customer has informed us that they would like to return the item they have a further 14 days to return it to us.
When will I receive my refund?
Providing the items have been returned in perfect condition and in the original packaging, all refunds are processed within 31 days. However we work hard to get your refund processed within 5 working days as we want to make sure your money is back with you as quickly as possible. Please note that all refunds are debited from our account immediately but can still take up to 5 working days to show up in your account. This is due to the bank clearing process which can cause some delays.
If a customer agrees a discount to keep the item, are they still covered by the guarantee?
Yes, but only for problems with the item that are UNRELATED to the reason for the discount.
2-4 Duncombe Way
2-4 Duncombe Way