sweeek

sweeek partners with several companies in order to deliver the right service in accordance to that indicated by the customer (front door or room of choice), and the estimated timescale specified on the individual product. Premium delivery services may be proposed on the checkout page, and you will have to pay an additional cost for this service. Depending on the products you order and the time of the year at which you are ordering there may be various delivery options available, at different prices. These options are displayed clearly on the checkout page before you place your order. Free delivery is only available to mainland UK addresses and does not include the Scottish Highlands, Isles of Scilly, Isle of Man, Isle of Wight, Shetlands and Northern Ireland Unfortunately we are unable to deliver to the Channel Islands and Republic of Ireland. We are able to deliver to the following postcodes: AB, BT, DD, DG, EH, G, HS, IM, IV, FK, KA, KW, KY, PA, PH, PO, TD, TR and ZE. Please note that delivery times will be longer than advertised on the product pages and additional carriage charges may apply. Any extra delivery fees will be displayed at checkout before you have placed your order. Please note that if you are ordering from Northern Ireland, there may be additional customs fees or duty payable on your order. Any charges incurred will be the responsibility of the recipient.

sweeek will ship a product in stock within 24 hours (working days) following receipt of payment. sweeek cannot be held responsible for additional delivery time caused by late payments. It is your responsibility to diligently allow sweeek to process your order and to respect the time indicated. sweeek cannot be held responsible for delays in delivery from a force majeure such as a delay due to strike action at one of its service providers, or any other cause unrelated to the company that is unpredictable in accordance with a jurisprudential definition. Courier home delivery Standard front door delivery within 3-5 working days for orders placed before midday on weekdays. Depending on the delivery partner, you may receive additional delivery updates from the courier directly. If your product is in pre-order, it will be shipped the day after it arrives in the warehouse as we are still awaiting the stock. You will receive a tracking email once your item has left the warehouse and, depending on the carrier, you may receive an SMS and/or email with interactive delivery options and a delivery ETA. Two person home delivery For our larger items, home delivery is carried out by specialist two-person delivery partners who will leave the items in your room of choice or in your garden. Our delivery partner will contact you and propose a delivery date within 2 to 5 working days. The day prior to the confirmed delivery date, you will receive an ETA by SMS and/or email. On the day of delivery, you will receive a courtesy call 30-60 minutes prior to your designated ETA. If your product is in pre-order, our delivery partner will contact you the day after it arrives into stock to book delivery. Please note that if you are not home on the first delivery attempt, or if delivery is cancelled or amended less than 48 hours of the planned delivery date, a charge of £50 will apply for any subsequent delivery attempts. Delivery will be made to your room of choice. Please also note that delivery protocols may be adapted to respect COVID-19 social distancing guidelines. Our delivery partner will make this clear to you prior to delivery. Delivery can only be fulfilled to ground and first floor residences. Delivery beyond the 2nd floor is at the driver's discretion based on Health and Safety assessment and access.

All the prices displayed include VAT and standard delivery and exclude other services such as installation unless stated specifically on the website. sweeek do their best to list the products with the correct price. However, if it occurs that a price is wrong, sweeek will contact you before dispatching the product and will give you the option of reconfirming your order at the correct price or cancelling it. If sweeek is unable to contact you, your order will be treated as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

These terms and conditions are governed by and constructed in accordance with the laws of England and Wales. Disputes arising from our contract with you and these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. sweeek does not guarantee that the products we sell through this website are appropriate or available for delivery and use outside of the United Kingdom. If you access this website from locations outside the United Kingdom, you are responsible for compliance with local laws. Rest assured: we will protect your data as if it were our own. The team at sweeek are customers themselves, and customers of other websites. Therefore, know how important transparency and confidentiality are. That is why we want to explain how we use your data and what steps we take to ensure its confidentiality and security. sweeek is committed to protecting and respecting your privacy in accordance with the applicable data protection legislation (the "Data Protection Legislation"), files and civil liberties about the automated processing of personal data, as well as EU Regulation 2016/679 of 27 April 2016. Your personal data enables us to offer you the perfect customer experience from start to finish.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
At sweeek, we go to great lengths to ensure you pick the item that's just right for you!

Our attentive team of customer support specialists and product gurus are fully on-hand by phone and live Chat to help answer any questions about our products to make sure it's 100% right for you. We provide as much information as possible about our materials, designs, size requirements and colourways so that you can be confident before you place your purchase.

Our goal is to make sure your item is the perfect fit for you and for your space, and to avoid the inconvenience of having to return it. We do, of course, understand that sometimes we have a change of heart once we receive what we ordered.

If you've changed your mind and would like to return your order, you have 14 days from the date of delivery to do so, no questions asked.
However, it is really important that you keep hold of the original packaging until the 14 days have expired as your order will not be eligible for return unless in its original boxes.

Please keep in mind that the charge for the return is 20% of the value of your order, or a minimum charge of £20.00. This will be deducted from your refund once we receive your item. Our mission is to ensure your purchase is the perfect match for you first-time-round, that's why we are proud to offer free delivery to most of mainland UK on all of our products. Unfortunately, if you change your mind, this is not a cost that we are in a position to absorb and there will need to be a charge for arranging the return and this is purely to cover our costs.

IMPORTANT INFORMATION BEFORE YOU RETURN YOUR ORDER

All goods returned or exchanged must be in their original condition (i.e. not used and in their original packaging). Any damage to the product or packaging, or any sign of use, may result in a deduction from your refund.

If you are using your own transport, sweeek cannot accept liability for goods lost or damaged in transit on the way back to our warehouse.

If your return is collected from your premises, please ensure you keep your proof of collection from the carrier until your refund has been processed.

If you paid for a premium delivery service as part of your original order that was correctly fulfilled, the charge for this service will not be reimbursed if you decide to return the product(s).
If you were charged a delivery fee due to the delivery address being situated in one of the 'excluded' postcodes, this delivery charge will be refunded in full if you decide to return your product(s).

WHEN WILL I BE REFUNDED?

Once your return reaches our warehouse, it will be inspected by our product experts and we will issue your refund within 14 days of its arrival back at our warehouse.

Please note that the returns charge detailed above will be deducted from your refund.

Please also note that if there are any signs of usage or damage, parts missing, or the item is not returned in its original packaging, this will result in a further deduction from your refund.

HOW MUCH WILL I BE CHARGED FOR THE RETURN?

If you would like sweek to organise the return of your product to the warehouse, the return fee is 20% of the value of your order, or a minimum charge of £20.00.

Inflatable hot tubs: For hygiene reasons we do not accept returned hot tub returns if they have been used.

Barbecues: In the interest of food hygiene we do not accept the return of used barbecues.