SKY Bathroom Black Flat Panel Heated Towel Rail Bathroom Radiator 1200x450mm

The product itself looks solid and well made, and it is aesthetically pleasing. However, due to the colour and the glossy finish, I decided that it was not suitable for my needs and wanted to return it. I completed the return form over two weeks ago, but I have still not received any response. I genuinely cannot understand how it is possible for a customer to be left waiting this long without any update at all. I am very disappointed with the level of customer service. The lack of communication and the excessive delay are completely unacceptable. At this point, I simply want to return the product and receive my refund as soon as possible.